What users are saying about
24 Ratings
24 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 3.9 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Tour de Force CRM
6.4
Customer data management / contact management
Close
7.8
Tour de Force CRM
10.0
Workflow management
Close
8.2
Tour de Force CRM
Territory management
Close
8.0
Tour de Force CRM
10.0
Opportunity management
Close
8.4
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Tour de Force CRM
1.0
Contract management
Close
10.0
Tour de Force CRM
Interaction tracking
Close
7.5
Tour de Force CRM
7.0
Channel / partner relationship management
Close
9.7
Tour de Force CRM
2.0
Quote & order management
Close
Tour de Force CRM
5.0

Customer Service & Support

Close
9.2
Tour de Force CRM
5.5
Case management
Close
8.0
Tour de Force CRM
8.0
Call center management
Close
9.7
Tour de Force CRM
Help desk management
Close
10.0
Tour de Force CRM
3.0

Marketing Automation

Close
8.9
Tour de Force CRM
4.0
Lead management
Close
7.7
Tour de Force CRM
7.0
Email marketing
Close
10.0
Tour de Force CRM
1.0

CRM Project Management

Close
7.4
Tour de Force CRM
3.7
Task management
Close
5.5
Tour de Force CRM
1.0
Billing and invoicing management
Close
10.0
Tour de Force CRM
7.0
Reporting
Close
6.7
Tour de Force CRM
3.0

CRM Reporting & Analytics

Close
9.3
Tour de Force CRM
8.0
Forecasting
Close
10.0
Tour de Force CRM
8.0
Pipeline visualization
Close
8.0
Tour de Force CRM
8.0
Customizable reports
Close
10.0
Tour de Force CRM
8.0

Customization

Close
8.0
Tour de Force CRM
6.0
Custom fields
Close
8.0
Tour de Force CRM
6.0
Custom objects
Close
10.0
Tour de Force CRM
Scripting environment
Close
8.0
Tour de Force CRM
API for custom integration
Close
6.0
Tour de Force CRM
6.0

Security

Close
7.8
Tour de Force CRM
9.5
Single sign-on capability
Close
8.0
Tour de Force CRM
10.0
Role-based user permissions
Close
7.5
Tour de Force CRM
9.0

Social CRM

Close
10.0
Tour de Force CRM
Social data
Close
10.0
Tour de Force CRM
Social engagement
Close
10.0
Tour de Force CRM

Integrations with 3rd-party Software

Close
7.0
Tour de Force CRM
3.0
Marketing automation
Close
7.0
Tour de Force CRM
3.0

Platform

Close
10.0
Tour de Force CRM
8.0
Mobile access
Close
10.0
Tour de Force CRM
8.0

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Close
9.0
Tour de Force CRM
7.0

Usability

Close
7.0
Tour de Force CRM

Support Rating

Close
7.0
Tour de Force CRM

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