What users are saying about
38 Ratings
38 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 3.6 out of 100

Feature Set Ratings

  • Close ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
  • Tour de Force CRM ranks higher in 1 feature set: Security
  • Close and Tour de Force CRM are tied in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

8.9

Close

89%
6.4

Tour de Force CRM

64%
Close ranks higher in 5/9 features

Customer data management / contact management

8.3
83%
8 Ratings
10.0
100%
1 Rating

Workflow management

7.9
79%
8 Ratings
N/A
0 Ratings

Territory management

8.0
80%
1 Rating
10.0
100%
1 Rating

Opportunity management

9.5
95%
6 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
1.0
10%
1 Rating

Contract management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.2
82%
8 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

9.7
97%
3 Ratings
2.0
20%
1 Rating

Quote & order management

N/A
0 Ratings
5.0
50%
1 Rating

Customer Service & Support

8.7

Close

87%
5.5

Tour de Force CRM

55%
Close ranks higher in 3/3 features

Case management

8.0
80%
3 Ratings
8.0
80%
1 Rating

Call center management

8.0
80%
5 Ratings
N/A
0 Ratings

Help desk management

10.0
100%
2 Ratings
3.0
30%
1 Rating

Marketing Automation

9.1

Close

91%
4.0

Tour de Force CRM

40%
Close ranks higher in 2/2 features

Lead management

8.8
88%
6 Ratings
7.0
70%
1 Rating

Email marketing

9.5
95%
5 Ratings
1.0
10%
1 Rating

CRM Project Management

8.1

Close

81%
3.7

Tour de Force CRM

37%
Close ranks higher in 3/3 features

Task management

8.1
81%
5 Ratings
1.0
10%
1 Rating

Billing and invoicing management

10.0
100%
1 Rating
7.0
70%
1 Rating

Reporting

6.3
63%
5 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

8.0

Close

80%
8.0

Tour de Force CRM

80%
Close ranks higher in 2/3 features

Forecasting

10.0
100%
1 Rating
8.0
80%
1 Rating

Pipeline visualization

8.4
84%
6 Ratings
8.0
80%
1 Rating

Customizable reports

5.5
55%
4 Ratings
8.0
80%
1 Rating

Customization

8.5

Close

85%
6.0

Tour de Force CRM

60%
Close ranks higher in 4/4 features

Custom fields

9.3
93%
7 Ratings
6.0
60%
1 Rating

Custom objects

10.0
100%
2 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
3 Ratings
N/A
0 Ratings

API for custom integration

6.8
68%
7 Ratings
6.0
60%
1 Rating

Security

8.2

Close

82%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.0
80%
3 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.4
84%
6 Ratings
9.0
90%
1 Rating

Social CRM

10.0

Close

100%

Tour de Force CRM

Feature Set Not Supported
N/A
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
N/A
0 Ratings

Social engagement

10.0
100%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Close

70%
3.0

Tour de Force CRM

30%
Close ranks higher in 1/1 features

Marketing automation

7.0
70%
4 Ratings
3.0
30%
1 Rating

Platform

10.0

Close

100%
8.0

Tour de Force CRM

80%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Close is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Close

94%
8 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Usability

8.8

Close

88%
3 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

9.2

Close

92%
3 Ratings

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
Read full review

Tour de Force, Inc.

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Read full review

Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review

Tour de Force, Inc.

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Read full review

Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review

Tour de Force, Inc.

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Read full review

Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Tour de Force CRM

Starting Price

$0

Editions & Modules

Tour de Force CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Close

    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Read full review

    Tour de Force, Inc.

    No answers on this topic

    Support Rating

    Close

    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Read full review

    Tour de Force, Inc.

    No answers on this topic

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Read full review

    Tour de Force, Inc.

    Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
    Read full review

    Return on Investment

    Close

    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Read full review

    Tour de Force, Inc.

    • Better customer visibility.
    • We have better customer rating for finding top and bottom customers based on orders.
    Read full review

    Screenshots

    Add comparison