21 Ratings
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Score 8.2 out of 100
63 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

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Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

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9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customer data management / contact management
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9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Workflow management
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8.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Territory management
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8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Opportunity management
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9.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
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9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Contract management
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Interaction tracking
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9.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Channel / partner relationship management
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9.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customer Service & Support

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9.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Case management
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8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call center management
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9.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Help desk management
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Marketing Automation

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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Lead management
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Email marketing
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Project Management

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9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Task management
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7.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Billing and invoicing management
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Reporting
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

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9.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Forecasting
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Pipeline visualization
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8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customizable reports
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customization

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9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom fields
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9.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom objects
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Scripting environment
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8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
API for custom integration
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9.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Security

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7.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Single sign-on capability
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8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Role-based user permissions
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7.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Social CRM

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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social data
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social engagement
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

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9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Marketing automation
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9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Platform

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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Mobile access
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10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Preview Dialer

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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Contact preview
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Dialer-CRM integration
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Call notes & tags
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Automatic call logging
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Core Dialer

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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Outbound dialing
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Inbound routing
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Custom caller ID
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Click-to-call
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4
Recorded voicemail drop
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Dialer contact import
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Campaign & list management
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1

Call Follow-up and Quality Assurance

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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Follow-up calls
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Dialer reporting & analytics
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1
Dialer compliance
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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

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  • Manages leads.
  • Followup & reminders.
  • Organization of everything in one place.
  • Add-ons that are worth every penny.
Jason Vance | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

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  • Difficult to understand and build search queries.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Usability

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No score
No answers yet
No answers on this topic

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Alternatives Considered

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Close.io does a lot more than HubSpot CRM for a lower price. The most important difference is that I can search for prospects by the notes I created and by prior activity. But, I cannot do this in HubSpot, although it seems like it should be a very basic feature.
Joe Gatto | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

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  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Ryan McCarty | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

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General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Close Editions & Modules

Edition
Starter$351
Basic$651
Professional$951
BusinessContact for Pricing
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

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9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1

Usability

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PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Add comparison