32 Ratings
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Score 8.7 out of 100
70 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    8.3

    Close

    83%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 8/8 features

    Customer data management / contact management

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    6.5
    65%
    6 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    Close

    92%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Case management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.6

    Close

    86%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Lead management

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Email marketing

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    6.9

    Close

    69%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Task management

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.7
    57%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.3

    Close

    93%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Forecasting

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Customizable reports

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    Close

    76%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 4/4 features

    Custom fields

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Security

    7.9

    Close

    79%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Single sign-on capability

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Social CRM

    10.0

    Close

    100%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Social data

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Close

    70%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features

    Marketing automation

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Platform

    10.0

    Close

    100%

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Preview Dialer

    Close

    Feature Set Not Supported
    N/A
    7.3

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    73%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 4/4 features

    Contact preview

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Dialer-CRM integration

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Call notes & tags

    N/A
    0 Ratings
    7.0
    70%
    14 Ratings

    Automatic call logging

    N/A
    0 Ratings
    6.0
    60%
    14 Ratings

    Core Dialer

    Close

    Feature Set Not Supported
    N/A
    7.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    70%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 7/7 features

    Outbound dialing

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Inbound routing

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Custom caller ID

    N/A
    0 Ratings
    7.0
    70%
    12 Ratings

    Click-to-call

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Recorded voicemail drop

    N/A
    0 Ratings
    6.0
    60%
    8 Ratings

    Dialer contact import

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Campaign & list management

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Call Follow-up and Quality Assurance

    Close

    Feature Set Not Supported
    N/A
    6.7

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    67%
    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    6.0
    60%
    10 Ratings

    Dialer compliance

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Attribute Ratings

    • Close is rated higher in 1 area: Likelihood to Recommend
    • InsideSales.com / XANT PowerDialer for Salesforce (discontinued) is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.8

    Close

    88%
    6 Ratings
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    32 Ratings

    Usability

    7.0

    Close

    70%
    1 Rating
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    6 Ratings

    Support Rating

    7.0

    Close

    70%
    1 Rating
    8.0

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    80%
    1 Rating

    Likelihood to Recommend

    Close

    Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
    Erik Zahnlecker | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
    Ryan McCarty | TrustRadius Reviewer

    Pros

    Close

    • You can search for prospects by your activity & notes.
    • It helps automate the follow up process.
    • It ties cold emailing into a powerful CRM all in one portal.
    Joe Gatto | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    • Organizes your leads based on the parameters you set so you call the hottest leads first.
    • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
    • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
    Anonymous | TrustRadius Reviewer

    Cons

    Close

    • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
    Ryan McCarty | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
    • All notes are lost when another inbound call comes in, whether or not you accept that call.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Close

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $29 per user, monthly

    Close Editions & Modules

    Edition
    Starter$291
    Basic$691
    Professional$991
    Business$1491
    1. per user, monthly
    Additional Pricing Details
    15% discount on annual pricing in addition to the month-to-month prices listed here.

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Editions & Modules

    Additional Pricing Details

    Usability

    Close

    Close 7.0
    Based on 1 answer
    Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
    Anonymous | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
    Based on 6 answers
    I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
    Jonathan Ison | TrustRadius Reviewer

    Support Rating

    Close

    Close 7.0
    Based on 1 answer
    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Anonymous | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
    Based on 1 answer
    They are providing good support. We can contact any time to raise our query.
    Akhil Jain | TrustRadius Reviewer

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Jason Vance | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Close

    • Has allowed us to have full visibility into our pipeline
    • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
    Erik Zahnlecker | TrustRadius Reviewer

    InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

    • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
    • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
    • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
    Mike Stevenson | TrustRadius Reviewer

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