What users are saying about
21 Ratings
24 Ratings
21 Ratings
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Score 8.2 out of 100
24 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Apollo

Apollo is well suited in cases where automation is essential in your outreach. It sends out as many emails as you'd like daily and you literally don't have to spend any time on them. Another form of automation is the way it tracks your stats as well. We keep tallies daily of our activity and the reports do that for you, which is very helpful
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
9.2
Apollo
Customer data management / contact management
Close
9.0
Apollo
Workflow management
Close
8.6
Apollo
Territory management
Close
8.0
Apollo
Opportunity management
Close
9.9
Apollo
Integration with email client (e.g., Outlook or Gmail)
Close
9.1
Apollo
Contract management
Close
10.0
Apollo
Interaction tracking
Close
9.5
Apollo
Channel / partner relationship management
Close
9.7
Apollo

Customer Service & Support

Close
9.3
Apollo
Case management
Close
8.3
Apollo
Call center management
Close
9.7
Apollo
Help desk management
Close
10.0
Apollo

Marketing Automation

Close
10.0
Apollo
Lead management
Close
10.0
Apollo
Email marketing
Close
10.0
Apollo

CRM Project Management

Close
9.1
Apollo
Task management
Close
7.4
Apollo
Billing and invoicing management
Close
10.0
Apollo
Reporting
Close
10.0
Apollo

CRM Reporting & Analytics

Close
9.4
Apollo
Forecasting
Close
10.0
Apollo
Pipeline visualization
Close
8.3
Apollo
Customizable reports
Close
10.0
Apollo

Customization

Close
9.2
Apollo
Custom fields
Close
9.5
Apollo
Custom objects
Close
10.0
Apollo
Scripting environment
Close
8.3
Apollo
API for custom integration
Close
9.1
Apollo

Security

Close
7.7
Apollo
Single sign-on capability
Close
8.3
Apollo
Role-based user permissions
Close
7.2
Apollo

Social CRM

Close
10.0
Apollo
Social data
Close
10.0
Apollo
Social engagement
Close
10.0
Apollo

Integrations with 3rd-party Software

Close
9.0
Apollo
Marketing automation
Close
9.0
Apollo

Platform

Close
10.0
Apollo
Mobile access
Close
10.0
Apollo

Pros

Close

  • Manages leads.
  • Followup & reminders.
  • Organization of everything in one place.
  • Add-ons that are worth every penny.
Jason Vance | TrustRadius Reviewer

Apollo

  • Handling multi-step outreach sequences -> email -> phone call reminder -> LinkedIn addition -> follow up email -> leave voicemail -> break up email
  • Finding new accounts & contacts to reach out to
  • Having easy to understand reporting for how your messaging is converting into meetings
Ali Shakeri | TrustRadius Reviewer

Cons

Close

  • Difficult to understand and build search queries.
Anonymous | TrustRadius Reviewer

Apollo

  • Their customer service is just terrible. You get an assigned account manager but 9/10 times they wouldn't know what you wanted and/or how the product works or how to fix it. Vast majority of the time it was a canned response that made you question if they read the message, or if they read it and did not understand a word.
  • The software was relatively buggy and lacked features that were promised upon signup. They seem to have some large corporate clients and if you aren't one none of your bug submissions, feature requests, or concerns will be addressed.
  • Their growing quickly so they seem to be very understaffed which I believe caused many of the issues above.
  • The data, while good, can quickly run out if you're looking for specific types of leads. If you're looking for something generic like Managers at companies between 10-5000 people, you can pull leads all day every day. However if you're looking for a specific industry, specific title, and specific location - don't count on having an endless supply of leads (or even really enough to use month after month).
Anonymous | TrustRadius Reviewer

Support Rating

Close

No score
No answers yet
No answers on this topic

Apollo

Apollo 8.6
Based on 4 answers
I received excellent support at any time I opened up a ticket. But I would add to it that the tool was very self-explanatory, so there wasn't much need for support. With Outreach, we have a closer relationship with our CSM because of the intricacy in things like SFDC task mapping.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Close

Close.io does a lot more than HubSpot CRM for a lower price. The most important difference is that I can search for prospects by the notes I created and by prior activity. But, I cannot do this in HubSpot, although it seems like it should be a very basic feature.
Joe Gatto | TrustRadius Reviewer

Apollo

We tested both Outreach and SalesLoft. SalesLoft felt like an incomplete product, and Outreach drastically increased their rates at our contract renewal. They spend a lot of money in hosting big conferences like Oracle, and less time developing the product.
Anonymous | TrustRadius Reviewer

Return on Investment

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Ryan McCarty | TrustRadius Reviewer

Apollo

  • We've seen a significant increase in outbound leads after using this tool (almost a 200% increase MoM).
  • Negative: This tool does take a considerable amount of time to learn how to use, and you likely won't see results if someone is only spending minimal time within the tool, so we have invested a bit in hiring people to manage this tool.
Laura Cain | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Close Editions & Modules

Edition
Starter$351
Basic$651
Professional$951
BusinessContact for Pricing
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing

Apollo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apollo Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison