Cloud 9 Software vs. Curve Dental

Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.

It is fantastic for any office that has more that one location. It takes away the lagging server problem and allows you to see schedules in all locations individually or together. You have the capability of running everything as one office but also separating them internally. Patients love the flexibility of moving between offices seamlessly. No more forwarding over records to one of your other locations.

Incentivized

• Awesome support via chat and phone
• Rewards program
• Cloud based
• Multiple ways to do each task
• Personal customer experience
• User friendly software
• Offer online classes and yearly meetings
• Platform to make changes and requests - yes they implement the ideas frequently as well
• The training staff was outstanding!

• Flexibility to use from anywhere, anytime.
• Ease of use-simple and easy to use.
• They listen to customers suggestions for improvement and implement them if possible.

Incentivized

• I wish the check out process could be a little more simplified.
• I feel I do a lot more clicking with the mouse with opening and closing screens.
• When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

• I really don't have anything that I don't like. they are always making improvements.

Incentivized

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

They always go the extra mile in helping to fix or correct any issue we are having.

Incentivized

Better training/trainors

The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.

We evaluated Carestack software but found it far too complicated and too many steps to do. It was lacking the ease of use that Curve Hero has. We were looking for something that was user-friendly and easy to understand Curve Hero had all of that.

Incentivized

• We could access everything from home during Covid shutdowns since it’s cloud based.
• Negative would be more time editing photos & more clicks to get to things.
• It has also made billing and insurance claims easier.

• The new Playbook Dashboards enable you to keep a pulse on your practice. They are a great way to see where you are financially at all times.
• It gave our administrative staff, office manager flexibility to work anytime from anywhere.
• Allows our dr and emergency on-call personnel to access patients records at all times in the case of after hours emergency.

Incentivized