Aircall vs. Cloud Call Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aircall
Score 8.0 out of 10
N/A
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
$30
per user/per month
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Pricing
AircallCloud Call Center
Editions & Modules
Essentials
$30
per user/per month
Professional
$50
per user/per month
Custom
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AircallCloud Call Center
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AircallCloud Call Center
Top Pros
Top Cons

No answers on this topic

Features
AircallCloud Call Center
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Aircall
7.7
22 Ratings
6% below category average
Cloud Call Center
-
Ratings
Hosted PBX8.01 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.616 Ratings00 Ratings
User templates5.01 Ratings00 Ratings
Call reports8.020 Ratings00 Ratings
Directory of employee names9.918 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Aircall
7.2
25 Ratings
16% below category average
Cloud Call Center
-
Ratings
Answering rules9.424 Ratings00 Ratings
Call recording8.923 Ratings00 Ratings
Call park4.01 Ratings00 Ratings
Call screening7.719 Ratings00 Ratings
Message alerts5.820 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Aircall
9.5
16 Ratings
14% above category average
Cloud Call Center
-
Ratings
Audio conferencing9.516 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Aircall
8.8
24 Ratings
6% above category average
Cloud Call Center
-
Ratings
Mobile app for iOS7.818 Ratings00 Ratings
Mobile app for Android9.814 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aircall
-
Ratings
Cloud Call Center
8.8
1 Ratings
5% above category average
Agent dashboard00 Ratings10.01 Ratings
Validate callers00 Ratings9.01 Ratings
Outbound response00 Ratings10.01 Ratings
Call forwarding00 Ratings9.01 Ratings
Click-to-call (CTC)00 Ratings8.01 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings8.01 Ratings
Interactive voice response00 Ratings8.01 Ratings
REST APIs00 Ratings9.01 Ratings
Call scripts00 Ratings9.01 Ratings
Call tracking00 Ratings10.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aircall
-
Ratings
Cloud Call Center
9.6
1 Ratings
15% above category average
Inbound call routing00 Ratings9.01 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings10.01 Ratings
Call analytics00 Ratings10.01 Ratings
Historical reporting00 Ratings10.01 Ratings
Live reporting00 Ratings10.01 Ratings
Customer surveys00 Ratings10.01 Ratings
Customer interaction analytics00 Ratings10.01 Ratings
Best Alternatives
AircallCloud Call Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AircallCloud Call Center
Likelihood to Recommend
7.5
(26 ratings)
9.0
(2 ratings)
Support Rating
9.8
(2 ratings)
-
(0 ratings)
User Testimonials
AircallCloud Call Center
Likelihood to Recommend
Aircall
Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
Read full review
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Read full review
Pros
Aircall
  • Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
  • I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
  • There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
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3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Read full review
Cons
Aircall
  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Read full review
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Read full review
Support Rating
Aircall
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Read full review
3CLogic.com
No answers on this topic
Alternatives Considered
Aircall
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Read full review
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Read full review
Return on Investment
Aircall
  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
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3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Read full review
ScreenShots

Aircall Screenshots

Screenshot of A simple way to make and receive calls at your desk.Screenshot of Your calls on the go, anywhere you go (iOS + Android).Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.