What users are saying about
4 Ratings
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Score 9.3 out of 100
1 Rating
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Score 7.3 out of 100

Feature Set Ratings

    Contact Center Software

    8.8

    Cloud Call Center

    88%

    OneContact CC

    Feature Set Not Supported
    N/A
    Cloud Call Center ranks higher in 13/13 features

    Agent dashboard

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Validate callers

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Predictive dialing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Interactive voice response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    REST APIs

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multichannel integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.6

    Cloud Call Center

    96%

    OneContact CC

    Feature Set Not Supported
    N/A
    Cloud Call Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Recording

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quality management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call analytics

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Live reporting

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customer surveys

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customer interaction analytics

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    2 Ratings
    7.3

    OneContact CC

    73%
    1 Rating

    Likelihood to Recommend

    3CLogic.com

    Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
    Read full review

    Collab

    Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
    Read full review

    Pros

    3CLogic.com

    • Ease of Use
    • Softphones
    • Integration to other applications
    Read full review

    Collab

    • Call Flow, ACD and IVR.
    • Dynamic platform with the possibility to integrate with the client existing solution.
    • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
    Read full review

    Cons

    3CLogic.com

    • Cost
    • Needs more feature updates.
    • More integration with third party recorders.
    Read full review

    Collab

    • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
    • The email module needs a little more work.
    Read full review

    Pricing Details

    Cloud Call Center

    Starting Price

    Editions & Modules

    Cloud Call Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      OneContact CC

      Starting Price

      Editions & Modules

      OneContact CC editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        3CLogic.com

        Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
        Read full review

        Collab

        CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
        Read full review

        Return on Investment

        3CLogic.com

        • Increased efficiency.
        • Increased customer satisfaction.
        • Increased our support teams productivity.
        • Helps with training.
        Read full review

        Collab

        • It has a low initial CAPEX
        • It has low maintenance
        • The manufacterer support can be a considerable cost.
        Read full review

        Add comparison