Cloud Call Center vs. Datatrack Eclipse CMS4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Eclipse CMS4
Score 8.0 out of 10
N/A
Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
Pricing
Cloud Call CenterDatatrack Eclipse CMS4
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud Call CenterEclipse CMS4
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterDatatrack Eclipse CMS4
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterDatatrack Eclipse CMS4
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Datatrack Eclipse CMS4
8.0
1 Ratings
4% below category average
Agent dashboard10.01 Ratings8.01 Ratings
Validate callers9.01 Ratings8.01 Ratings
Outbound response10.01 Ratings8.01 Ratings
Call forwarding9.01 Ratings8.01 Ratings
Click-to-call (CTC)8.01 Ratings8.01 Ratings
Warm transfer9.01 Ratings8.01 Ratings
Predictive dialing8.01 Ratings8.01 Ratings
Interactive voice response8.01 Ratings8.01 Ratings
REST APIs9.01 Ratings8.01 Ratings
Call scripts9.01 Ratings8.01 Ratings
Call tracking10.01 Ratings8.01 Ratings
Multichannel integration8.01 Ratings8.01 Ratings
CRM software integration8.01 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Datatrack Eclipse CMS4
8.0
1 Ratings
3% below category average
Inbound call routing9.01 Ratings8.01 Ratings
Omnichannel inbound routing9.01 Ratings8.01 Ratings
Recording8.01 Ratings8.01 Ratings
Quality management10.01 Ratings8.01 Ratings
Call analytics10.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings8.01 Ratings
Live reporting10.01 Ratings8.01 Ratings
Customer surveys10.01 Ratings8.01 Ratings
Customer interaction analytics10.01 Ratings8.01 Ratings
Best Alternatives
Cloud Call CenterDatatrack Eclipse CMS4
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterDatatrack Eclipse CMS4
Likelihood to Recommend
9.0
(2 ratings)
8.0
(2 ratings)
User Testimonials
Cloud Call CenterDatatrack Eclipse CMS4
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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Datatrack
It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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Datatrack
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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Datatrack
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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Datatrack
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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Datatrack
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
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ScreenShots