What users are saying about
2 Ratings
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Score 8 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    Cloud Call Center

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    Cloud Call Center

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Quality management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    1 Rating
    8.0

    Eclipse CMS4

    80%
    2 Ratings

    Likelihood to Recommend

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    Eclipse CMS4

    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
    Macarena Medina | TrustRadius Reviewer

    Pros

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    Eclipse CMS4

    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.
    Yaron Lavi | TrustRadius Reviewer

    Cons

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    Eclipse CMS4

    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
    Macarena Medina | TrustRadius Reviewer

    Pricing Details

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Eclipse CMS4

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    Eclipse CMS4

    Yaron Lavi | TrustRadius Reviewer

    Return on Investment

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    Eclipse CMS4

    • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
    • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
    Macarena Medina | TrustRadius Reviewer

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