Cloud Call Center vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Five9
Score 8.0 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
Cloud Call CenterFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
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Premium
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Optimum
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Ultimate
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Offerings
Pricing Offerings
Cloud Call CenterFive9
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
Cloud Call CenterFive9
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Five9
8.7
12 Ratings
4% above category average
Agent dashboard10.01 Ratings9.012 Ratings
Validate callers9.01 Ratings8.812 Ratings
Outbound response10.01 Ratings8.811 Ratings
Call forwarding9.01 Ratings9.19 Ratings
Click-to-call (CTC)8.01 Ratings8.710 Ratings
Warm transfer9.01 Ratings9.010 Ratings
Predictive dialing8.01 Ratings9.310 Ratings
Interactive voice response8.01 Ratings8.89 Ratings
REST APIs9.01 Ratings8.97 Ratings
Call scripts9.01 Ratings6.610 Ratings
Call tracking10.01 Ratings8.812 Ratings
Multichannel integration8.01 Ratings8.411 Ratings
CRM software integration8.01 Ratings8.811 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Five9
8.2
21 Ratings
1% below category average
Inbound call routing9.01 Ratings8.910 Ratings
Omnichannel inbound routing9.01 Ratings9.28 Ratings
Recording8.01 Ratings7.611 Ratings
Quality management10.01 Ratings7.321 Ratings
Call analytics10.01 Ratings8.312 Ratings
Historical reporting10.01 Ratings7.312 Ratings
Live reporting10.01 Ratings8.710 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings8.010 Ratings
Best Alternatives
Cloud Call CenterFive9
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterFive9
Likelihood to Recommend
9.0
(2 ratings)
8.2
(36 ratings)
Support Rating
-
(0 ratings)
8.0
(8 ratings)
User Testimonials
Cloud Call CenterFive9
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Support Rating
3CLogic.com
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Five9 Screenshots

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