What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Five9
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Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
Contact Center Software
Cloud Call Center
Feature Set Not Supported
N/A

8.0
Five9
80%
Five9 ranks higher in 13/13 features
Five9 ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings

8.0
80%
10 Ratings
Validate callers
N/A
0 Ratings

8.4
84%
10 Ratings
Outbound response
N/A
0 Ratings

8.0
80%
10 Ratings
Call forwarding
N/A
0 Ratings

8.3
83%
8 Ratings
Click-to-call (CTC)
N/A
0 Ratings

8.2
82%
9 Ratings
Warm transfer
N/A
0 Ratings

8.0
80%
10 Ratings
Predictive dialing
N/A
0 Ratings

8.3
83%
8 Ratings
Interactive voice response
N/A
0 Ratings

8.2
82%
8 Ratings
REST APIs
N/A
0 Ratings

8.0
80%
7 Ratings
Call scripts
N/A
0 Ratings

8.0
80%
8 Ratings
Call tracking
N/A
0 Ratings

7.2
72%
11 Ratings
Multichannel integration
N/A
0 Ratings

7.7
77%
9 Ratings
CRM software integration
N/A
0 Ratings

8.0
80%
9 Ratings
Workforce Optimization (WFO)
Cloud Call Center
Feature Set Not Supported
N/A

7.8
Five9
78%
Five9 ranks higher in 8/8 features
Five9 ranks higher in 8/8 features
Inbound call routing
N/A
0 Ratings

8.0
80%
9 Ratings
Omnichannel inbound routing
N/A
0 Ratings

8.2
82%
6 Ratings
Recording
N/A
0 Ratings

7.3
73%
10 Ratings
Quality management
N/A
0 Ratings

7.6
76%
19 Ratings
Call analytics
N/A
0 Ratings

7.5
75%
11 Ratings
Historical reporting
N/A
0 Ratings

7.6
76%
10 Ratings
Live reporting
N/A
0 Ratings

8.3
83%
10 Ratings
Customer interaction analytics
N/A
0 Ratings

7.8
78%
9 Ratings
Attribute Ratings
- Cloud Call Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Cloud Call Center
90%
1 Rating

8.1
Five9
81%
35 Ratings
Support Rating
Cloud Call Center
N/A
0 Ratings

8.2
Five9
82%
12 Ratings
Likelihood to Recommend
Cloud Call Center
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
CEO
KranectInformation Technology and Services, 11-50 employees
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPros
Cloud Call Center
- Ease of Use
- Softphones
- Integration to other applications
CEO
KranectInformation Technology and Services, 11-50 employees
Five9
- Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
- Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
- You can customize the call dispositions / call labels to match what's used in your CRM.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesCons
Cloud Call Center
- Softphone UI
- Ring options
- Sound integration
CEO
KranectInformation Technology and Services, 11-50 employees
Five9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Pricing Details
Cloud Call Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cloud Call Center Editions & Modules
—
Additional Pricing Details
—Five9
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Five9 Editions & Modules
Edition
Core | Contact sales team1 |
---|---|
Premium | Contact sales team1 |
Optimum | Contact sales team1 |
Ultimate | Contact sales team1 |
- Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingSupport Rating
Cloud Call Center
No score
No answers yet
No answers on this topic
Five9
Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
Cloud Call Center
CEO
KranectInformation Technology and Services, 11-50 employees
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employeesReturn on Investment
Cloud Call Center
- No physical assets (handsets)
- Reporting Integration
- Click to dial functionality
CEO
KranectInformation Technology and Services, 11-50 employees
Five9
- Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
- Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
- Cost savings: Five9 requires significantly less management than our previous solutions.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees