What users are saying about
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Feature Set Ratings

    Contact Center Software

    Cloud Call Center

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Workforce Optimization (WFO)

    Cloud Call Center

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • GoContact is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    1 Rating
    9.7

    GoContact

    97%
    2 Ratings

    Usability

    Cloud Call Center

    N/A
    0 Ratings
    8.0

    GoContact

    80%
    1 Rating

    Support Rating

    Cloud Call Center

    N/A
    0 Ratings
    10.0

    GoContact

    100%
    1 Rating

    Likelihood to Recommend

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    GoContact

    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pros

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    GoContact

    • Outbound Campaings
    • Dashboards
    • Scripting
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Cons

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    GoContact

    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pricing Details

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    GoContact

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cloud Call Center

    No score
    No answers yet
    No answers on this topic

    GoContact

    GoContact 8.0
    Based on 1 answer
    Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Support Rating

    Cloud Call Center

    No score
    No answers yet
    No answers on this topic

    GoContact

    GoContact 10.0
    Based on 1 answer
    Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Alternatives Considered

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    GoContact

    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Return on Investment

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    GoContact

    • Fast Implementation during COVID19
    • Fair Retribution Model
    • Techincal Support easy to acess
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Add comparison