Cloud Call Center vs. GoContact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Pricing
Cloud Call CenterGoContact
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud Call CenterGoContact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterGoContact
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterGoContact
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
GoContact
9.4
2 Ratings
12% above category average
Agent dashboard10.01 Ratings9.02 Ratings
Validate callers9.01 Ratings10.02 Ratings
Outbound response10.01 Ratings9.02 Ratings
Call forwarding9.01 Ratings9.02 Ratings
Click-to-call (CTC)8.01 Ratings9.01 Ratings
Warm transfer9.01 Ratings10.02 Ratings
Predictive dialing8.01 Ratings10.02 Ratings
Interactive voice response8.01 Ratings9.02 Ratings
REST APIs9.01 Ratings10.01 Ratings
Call scripts9.01 Ratings9.02 Ratings
Call tracking10.01 Ratings9.02 Ratings
Multichannel integration8.01 Ratings9.02 Ratings
CRM software integration8.01 Ratings10.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
GoContact
9.4
2 Ratings
13% above category average
Inbound call routing9.01 Ratings10.02 Ratings
Omnichannel inbound routing9.01 Ratings10.02 Ratings
Recording8.01 Ratings9.02 Ratings
Quality management10.01 Ratings10.01 Ratings
Call analytics10.01 Ratings9.02 Ratings
Historical reporting10.01 Ratings9.02 Ratings
Live reporting10.01 Ratings9.02 Ratings
Customer surveys10.01 Ratings9.01 Ratings
Customer interaction analytics10.01 Ratings10.01 Ratings
Best Alternatives
Cloud Call CenterGoContact
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterGoContact
Likelihood to Recommend
9.0
(2 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cloud Call CenterGoContact
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Usability
3CLogic.com
No answers on this topic
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Support Rating
3CLogic.com
No answers on this topic
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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ScreenShots