What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Contact Center Software
Cloud Call Center
Feature Set Not Supported
N/A
9.3
GoContact
93%
GoContact ranks higher in 13/13 features
GoContact ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.7
87%
2 Ratings
Validate callers
N/A
0 Ratings
9.7
97%
2 Ratings
Outbound response
N/A
0 Ratings
9.3
93%
2 Ratings
Call forwarding
N/A
0 Ratings
8.7
87%
2 Ratings
Click-to-call (CTC)
N/A
0 Ratings
9.0
90%
1 Rating
Warm transfer
N/A
0 Ratings
9.7
97%
2 Ratings
Predictive dialing
N/A
0 Ratings
10.0
100%
2 Ratings
Interactive voice response
N/A
0 Ratings
9.3
93%
2 Ratings
REST APIs
N/A
0 Ratings
10.0
100%
1 Rating
Call scripts
N/A
0 Ratings
9.0
90%
2 Ratings
Call tracking
N/A
0 Ratings
9.0
90%
2 Ratings
Multichannel integration
N/A
0 Ratings
9.0
90%
2 Ratings
CRM software integration
N/A
0 Ratings
9.7
97%
2 Ratings
Workforce Optimization (WFO)
Cloud Call Center
Feature Set Not Supported
N/A
9.3
GoContact
93%
GoContact ranks higher in 9/9 features
GoContact ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
9.4
94%
2 Ratings
Omnichannel inbound routing
N/A
0 Ratings
9.4
94%
2 Ratings
Recording
N/A
0 Ratings
9.0
90%
2 Ratings
Quality management
N/A
0 Ratings
10.0
100%
1 Rating
Call analytics
N/A
0 Ratings
8.7
87%
2 Ratings
Historical reporting
N/A
0 Ratings
9.0
90%
2 Ratings
Live reporting
N/A
0 Ratings
9.0
90%
2 Ratings
Customer surveys
N/A
0 Ratings
9.0
90%
1 Rating
Customer interaction analytics
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- GoContact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Cloud Call Center
90%
1 Rating
9.7
GoContact
97%
2 Ratings
Usability
Cloud Call Center
N/A
0 Ratings
8.0
GoContact
80%
1 Rating
Support Rating
Cloud Call Center
N/A
0 Ratings
10.0
GoContact
100%
1 Rating
Likelihood to Recommend
Cloud Call Center
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
CEO
KranectInformation Technology and Services, 11-50 employees
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pros
Cloud Call Center
- Ease of Use
- Softphones
- Integration to other applications
CEO
KranectInformation Technology and Services, 11-50 employees
GoContact
- Outbound Campaings
- Dashboards
- Scripting
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Cons
Cloud Call Center
- Softphone UI
- Ring options
- Sound integration
CEO
KranectInformation Technology and Services, 11-50 employees
GoContact
- External SIP Phone method
- Managing DDI's
- Workforce Management
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pricing Details
Cloud Call Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GoContact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cloud Call Center
No score
No answers yet
No answers on this topic
GoContact
GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Support Rating
Cloud Call Center
No score
No answers yet
No answers on this topic
GoContact
GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Alternatives Considered
Cloud Call Center
CEO
KranectInformation Technology and Services, 11-50 employees
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Return on Investment
Cloud Call Center
- No physical assets (handsets)
- Reporting Integration
- Click to dial functionality
CEO
KranectInformation Technology and Services, 11-50 employees
GoContact
- Fast Implementation during COVID19
- Fair Retribution Model
- Techincal Support easy to acess
Head of Telemarketing
GoldenergyUtilities, 51-200 employees