Cloud Call Center vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.N/A
Pricing
Cloud Call CenterMiContact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud Call CenterMiContact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterMiContact Center
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard10.01 Ratings9.01 Ratings
Validate callers9.01 Ratings8.01 Ratings
Outbound response10.01 Ratings9.02 Ratings
Call forwarding9.01 Ratings8.42 Ratings
Click-to-call (CTC)8.01 Ratings9.52 Ratings
Warm transfer9.01 Ratings9.01 Ratings
Predictive dialing8.01 Ratings7.52 Ratings
Interactive voice response8.01 Ratings9.52 Ratings
REST APIs9.01 Ratings8.01 Ratings
Call scripts9.01 Ratings8.01 Ratings
Call tracking10.01 Ratings9.02 Ratings
Multichannel integration8.01 Ratings8.01 Ratings
CRM software integration8.01 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
MiContact Center
8.6
2 Ratings
4% above category average
Inbound call routing9.01 Ratings8.52 Ratings
Omnichannel inbound routing9.01 Ratings9.01 Ratings
Recording8.01 Ratings8.52 Ratings
Quality management10.01 Ratings8.52 Ratings
Call analytics10.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings9.01 Ratings
Live reporting10.01 Ratings9.01 Ratings
Customer surveys10.01 Ratings9.01 Ratings
Customer interaction analytics10.01 Ratings8.01 Ratings
Best Alternatives
Cloud Call CenterMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterMiContact Center
Likelihood to Recommend
9.0
(2 ratings)
9.5
(2 ratings)
User Testimonials
Cloud Call CenterMiContact Center
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
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Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
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Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
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ScreenShots