Cloud Call Center vs. Nicereply

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Nicereply
Score 7.0 out of 10
N/A
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…
$39
Up to 3 agents and 100 responses / month
Pricing
Cloud Call CenterNicereply
Editions & Modules
No answers on this topic
Mini
$39
Up to 3 agents and 100 responses / month
Start
$79
Up to 10 agents and 250 responses / month
Grow
$159
Up to 25 agents and 1000 responses / month
Business
$239
Up to 50 agents and 250 responses / month
Enterprise
Custom pricing
More than 50 agents and 250 responses / month
Offerings
Pricing Offerings
Cloud Call CenterNicereply
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll features All integrations Unlimited number of surveys Unlimited surveys sent
More Pricing Information
Community Pulse
Cloud Call CenterNicereply
Top Pros

No answers on this topic

Features
Cloud Call CenterNicereply
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Nicereply
-
Ratings
Agent dashboard10.01 Ratings00 Ratings
Validate callers9.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding9.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing8.01 Ratings00 Ratings
Interactive voice response8.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Nicereply
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics10.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
Cloud Call CenterNicereply
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterNicereply
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cloud Call CenterNicereply
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
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Nicereply
No answers on this topic
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
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Nicereply
No answers on this topic
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
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Nicereply
No answers on this topic
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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Nicereply
No answers on this topic
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
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Nicereply
No answers on this topic
ScreenShots

Nicereply Screenshots

Screenshot of CSAT, CES & NPS SurveysScreenshot of In-signature & Post-reslution surveysScreenshot of See data back in your helpdeskScreenshot of Customize your surveys