Cloud Call Center vs. Twilio
Cloud Call Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cloud Call Center | N/A | Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Cloud Call Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Cloud Call Center | Twilio | |
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Top Pros |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud Call Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cloud Call Center | Twilio | |
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Likelihood to Recommend | 9.0 (2 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Cloud Call Center | Twilio | |
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Likelihood to Recommend | 3CLogic.com | Twilio |
Pros | 3CLogic.com | Twilio |
Cons | 3CLogic.com | Twilio |
Likelihood to Renew | 3CLogic.com No answers on this topic | Twilio |
Usability | 3CLogic.com No answers on this topic | Twilio |
Performance | 3CLogic.com No answers on this topic | Twilio |
Support Rating | 3CLogic.com No answers on this topic | Twilio |
Implementation Rating | 3CLogic.com No answers on this topic | Twilio |
Alternatives Considered | 3CLogic.com | Twilio |
Contract Terms and Pricing Model | 3CLogic.com No answers on this topic | Twilio |
Return on Investment | 3CLogic.com | Twilio |
ScreenShots | Twilio Screenshots |