TrustRadius

Cloud Call Center vs. Unito

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Unito
Score 8.0 out of 10
N/A
Founded in 2015, Unito, headquartered in Montreal, created their eponymous platform to integrate disparate SaaS applications, enabling workflows that cross the boundaries of tools, teams, and organizations. Unito's workflow management platform and two-way integrations allow information to flow freely between apps, supporting easier collaboration, more efficient work, and higher productivity.
$19
per month
Pricing
Cloud Call CenterUnito
Editions & Modules
No answers on this topic
Personal (3 active users)
$19 ($10)
per month (billed annually)
Team (10 active users)
$57 ($46)
per month (billed annually)
Company (40 active users)
$311 ($249)
per month (billed annually)
Enterprise
Custom
Offerings
Pricing Offerings
Cloud Call CenterUnito
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cloud Call CenterUnito
Top Pros

No answers on this topic

Features
Cloud Call CenterUnito
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Unito
-
Ratings
Agent dashboard10.01 Ratings00 Ratings
Validate callers9.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding9.01 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing8.01 Ratings00 Ratings
Interactive voice response8.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts9.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Unito
-
Ratings
Inbound call routing9.01 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics10.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
Cloud Call CenterUnito
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Make
Make
Score 9.2 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Zapier
Zapier
Score 8.9 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
SAP Integration Suite
SAP Integration Suite
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterUnito
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cloud Call CenterUnito
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Verified User
Anonymous
Read full review
Unito
No answers on this topic
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer
Read full review
Unito
No answers on this topic
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Verified User
Anonymous
Read full review
Unito
No answers on this topic
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer
Read full review
Unito
No answers on this topic
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Verified User
Anonymous
Read full review
Unito
No answers on this topic
ScreenShots