What users are saying about
9 Ratings
2 Ratings
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Score 8 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Feature Set Ratings

    Contact Center Software

    Cloud Call Center

    Feature Set Not Supported
    N/A
    8.0

    Ytel

    80%
    Ytel ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    Cloud Call Center

    Feature Set Not Supported
    N/A
    8.1

    Ytel

    81%
    Ytel ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Call analytics

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    1 Rating
    8.0

    Ytel

    80%
    2 Ratings

    Support Rating

    Cloud Call Center

    N/A
    0 Ratings
    10.0

    Ytel

    100%
    2 Ratings

    Likelihood to Recommend

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    Ytel

    Ytel is perfect for creating engagement workflows and improving the customer experience by getting scalable calling capability in a few simple steps by accessing communications quickly and easily. It is a platform that offers the ease of communicating with potential clients effectively through voice and SMS, amplifying the participation of clients in a dynamic way with total security.
    Mariolis Ferrer | TrustRadius Reviewer

    Pros

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    Ytel

    • Ytel is very user friendly.
    • Ytel keeps track of my employees time and makes sure their time is productive.
    • Ytel has EXCELLENT customer support.
    Tammy Gutierrez | TrustRadius Reviewer

    Cons

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    Ytel

    • Ytel is a contact center software that makes it easy to connect with our customers from anywhere, saving waiting time and money on travel. It is an intelligent and fun way to communicate with our customers safely and immediately. It's a commercial telephone system that leaves as results committed agents and satisfied customers and is a complete tool that offers excellent and flexible features.
    Mariolis Ferrer | TrustRadius Reviewer

    Pricing Details

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cloud Call Center Editions & Modules

    Additional Pricing Details

    Ytel

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    Ytel Editions & Modules

    Edition
    Local$1.001
    Toll Free$2.001
    Short Code$500.001
    1. per month
    Additional Pricing Details

    Support Rating

    Cloud Call Center

    No score
    No answers yet
    No answers on this topic

    Ytel

    Ytel 10.0
    Based on 2 answers
    Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
    Tammy Gutierrez | TrustRadius Reviewer

    Alternatives Considered

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    Ytel

    Ytel, in addition to being intelligent, flexible, and highly collaborative, provides a quality service but is very easy to use. A real-time communications software that allows you to interact by phone or SMS using a web-based workflow with two-way messaging, securely adding and editing contacts with customizable fields using various communication strategies.
    Mariolis Ferrer | TrustRadius Reviewer

    Return on Investment

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    Ytel

    • Forces my employees to be more productive.
    • Data management is simplified.
    • Ytel is very affordable.
    Tammy Gutierrez | TrustRadius Reviewer

    Add comparison