What users are saying about
101 Ratings
3 Ratings
101 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Ebsta is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.8

CloudApp

68%
29 Ratings
10.0

Ebsta

100%
1 Rating

Likelihood to Renew

9.1

CloudApp

91%
1 Rating

Ebsta

N/A
0 Ratings

Usability

8.2

CloudApp

82%
2 Ratings

Ebsta

N/A
0 Ratings

Support Rating

9.1

CloudApp

91%
4 Ratings
10.0

Ebsta

100%
2 Ratings

Implementation Rating

8.2

CloudApp

82%
2 Ratings

Ebsta

N/A
0 Ratings

Likelihood to Recommend

CloudApp

I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team
Anonymous | TrustRadius Reviewer

Ebsta

Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!
Melissa Hirsch | TrustRadius Reviewer

Pros

CloudApp

  • Capturing specific contents in video format instead of getting recorded the whole screen
  • Customizing the contents of any video or screenshots and annoting in terms of user's need
  • Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
  • Getting more customized settings while uploading or editing screenshots to look the content more readable
Anonymous | TrustRadius Reviewer

Ebsta

  • Easy to use
  • Syncs with Salesforce
  • Can add contacts to Salesforce from Ebsta fluidly
Melissa Hirsch | TrustRadius Reviewer

Cons

CloudApp

  • Can get buggy or slow to load when you have a large library of media saved
  • The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅
Veronika Vebere | TrustRadius Reviewer

Ebsta

  • It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith.
Melissa Hirsch | TrustRadius Reviewer

Pricing Details

CloudApp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$10 1 Seat

CloudApp Editions & Modules

Edition
Pro$10.001
Team$20.002
  1. 1 Seat
  2. 2 Seats
Additional Pricing Details

Ebsta

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ebsta Editions & Modules

Additional Pricing Details

Likelihood to Renew

CloudApp

CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Phillip Guye | TrustRadius Reviewer

Ebsta

No score
No answers yet
No answers on this topic

Usability

CloudApp

CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Phillip Guye | TrustRadius Reviewer

Ebsta

No score
No answers yet
No answers on this topic

Support Rating

CloudApp

CloudApp 9.1
Based on 4 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Phillip Guye | TrustRadius Reviewer

Ebsta

Ebsta 10.0
Based on 2 answers
10/10 responsiveness.
Melissa Hirsch | TrustRadius Reviewer

Implementation Rating

CloudApp

CloudApp 8.2
Based on 2 answers
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Phillip Guye | TrustRadius Reviewer

Ebsta

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudApp

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
Anonymous | TrustRadius Reviewer

Ebsta

No answers on this topic

Return on Investment

CloudApp

  • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
  • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
  • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
  • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
Andrew Clark | TrustRadius Reviewer

Ebsta

  • Allows us easy access to know if someone is in our database without searching
Melissa Hirsch | TrustRadius Reviewer

Screenshots

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