CloudApp vs Loom

Veronika Baranovska

Inbound Marketing Manager

SendibleInternet, 11-50 employees

Loom is perfect if you do anything on a computer or phone and you need to document it. Rather than firing up another screen recording tool, recording your video, then downloading the file and uploading it to Youtube THEN sharing that link (my old workflow)—I can now just press one button, select the area of my screen I want to record, record my video, and send it within seconds. No extra software or steps.

Ben Marcoux Roofing Lead Generation Expert

Lead Generation Expert

BMX Marketing, LLCMarketing and Advertising, 1-10 employees

Pros

CloudApp makes taking GIFs, videos, and screenshots very quick and easy. Very little training was required for CloudApp because it is a straight forward tool.
We love the feature that allows you to annotate images and videos to highlight certain areas. This is especially important in Support when explaining something to a customer.
I like that CloudApp makes sharing files very easy. In just the click of a button, you can choose how you'd like to share a file with someone else.

Verified User

Manager in Customer Service

Computer Software Company, 51-200 employees

Integrated right into Chrome - If I want to make a screen-capture video of a particular window in Chrome, I just start the Loom extension from within that window. It automatically records the entire window, my audio, computer audio and/or my video camera. In other words, it makes recording a screen capture video fast and almost automatic.
I like that it automatically saves it to my Loom account profile and also provides a URL I can send to people. I think the utility of this feature is pretty obvious. The sequence is 1. Start loom 2. click the RECORD button 3. record 4. click the STOP button 5. copy and paste the URL which loom automatically generates.
The way they have chosen to provide online organizing of my videos is pretty well executed. I can create folders and move related videos into those folders. This becomes really important when you start creating a lot of videos.

Jack Edward Heald

Managing Partner

38atomsMarketing and Advertising, 1-10 employees

Cons

While annotations are nice, editing features are lacking overall. You can't trim a screenshot or crop it once you've taken it, so you'd better be perfect with your capturing on the first try.
The web library for managing your past captures is hellacious. There's no deleting mistakes, no real categorization like tags, and the drag and drop adding is glitchy at best.

J.P. VanderLinden

Director Of Operations

EmberTribeMarketing and Advertising, 11-50 employees

Settings could be more configurable - I rarely want my face on the video. Every time I need to turn it off... ideally this could be a setting to have it disabled by default.
The UI while recording could be improved. I often forget the keyboard shortcuts, and a simpler red button floating on the screen or somethign would be great to stop the recording simply as needed.
The desktop app (in beta) overrides some standard keyboard shortcuts in OSX, which is frustrating.

Jeff Garon

Director Of Business Development

TruSTAR TechnologyComputer Software, 51-200 employees

Likelihood to Renew

CloudApp 9.1

Based on 1 answer

In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Loom 8.0

Based on 1 answer

Loom is a very good product which has many different use cases that help us to keep our products supported, allow our products to be sold, and allow us to talk with one another in the company. There are not many glaring issues with Loom that would hold me back from continuing to use this service but the main question will be how they stack up with the other video products on the market and their direct competition.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

Usability

CloudApp 8.2

Based on 2 answers

I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Loom 10.0

Based on 4 answers

Loom is one of the easiest software solutions that I've used. Their Chrome extension is very intuitive and I hear that the desktop app is phenomenal. Once you've stopped the recording, the video is instantly available to share via the link that Loom provides you. The recipient only needs to click on the link and click 'play' on the Loom landing page. So easy.

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Verified User

Employee in Customer Service

Computer Software Company, 51-200 employees

Performance

No score

No answers yet

No answers on this topic

Loom 10.0

Based on 3 answers

It is the best platform that I have come across that does exactly what I want it to do when I want it to do it. It is there when I need it (browser extension) and hidden when I don't. I have never had an issue with the service and find it to be one of the most convenient tools to use when an email or Slack won't suffice.

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Chandler Elmore

Marketing Technologist

Full Cycle MarketingMarketing and Advertising, 1-10 employees

Support Rating

CloudApp 9.1

Based on 2 answers

I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Loom 8.6

Based on 9 answers

I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.

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Verified User

Director in Professional Services

Professional Training & Coaching Company, 1-10 employees

Implementation Rating

CloudApp 8.2

Based on 1 answer

I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

No score

No answers yet

No answers on this topic

Alternatives Considered

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

Verified User

C-Level Executive in Marketing

Marketing and Advertising Company, 1-10 employees

For desktop recordings, I've only used Quicktime. Loom is overall a nicer looking and functioning tool for recording videos, although there are a couple tools that Quicktime has (like splicing videos and selecting a specific recording size) that I wish Loom had

Andrea Cross

Customer Service Representative

Ministry SyncEvents Services, 11-50 employees

Return on Investment

Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!

Andrew Clark

Chief Growth Officer

Visible.vcComputer Software, 1-10 employees

We're able to keep hiring managers happier which typically can increase the number of hires we have. That, in turn, increases revenue. Happy hiring managers also mean more renewals of partnerships
We're able to get information to the hiring manager quicker, which can lead to quicker hiring times, which means more money to use faster.

Verified User

Team Lead in Human Resources

Human Resources Company, 1001-5000 employees