What users are saying about
101 Ratings
107 Ratings
101 Ratings
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Score 7.8 out of 100
107 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • CloudApp is rated higher in 1 area: Support Rating
  • Loom is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

6.8

CloudApp

68%
29 Ratings
9.5

Loom

95%
25 Ratings

Likelihood to Renew

9.1

CloudApp

91%
1 Rating

Loom

N/A
0 Ratings

Usability

8.2

CloudApp

82%
2 Ratings
10.0

Loom

100%
3 Ratings

Performance

CloudApp

N/A
0 Ratings
10.0

Loom

100%
4 Ratings

Support Rating

9.1

CloudApp

91%
4 Ratings
8.9

Loom

89%
14 Ratings

Implementation Rating

8.2

CloudApp

82%
2 Ratings

Loom

N/A
0 Ratings

Likelihood to Recommend

CloudApp

I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team
Anonymous | TrustRadius Reviewer

Loom

Any communication that needs to be executed can be done via Loom.Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us.We use Loom quite extensively in our day to day operations -1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos.2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom.3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document.4. We have recently started using Loom for product walk-throughs as well.
Manan Vora | TrustRadius Reviewer

Pros

CloudApp

  • Capturing specific contents in video format instead of getting recorded the whole screen
  • Customizing the contents of any video or screenshots and annoting in terms of user's need
  • Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
  • Getting more customized settings while uploading or editing screenshots to look the content more readable
Anonymous | TrustRadius Reviewer

Loom

  • They're constantly improving the app, adding features and fixing bugs.
  • The agility to go from screen recording to share is insane.
  • It's free for the basic version and very affordable for the premium.
  • They've got great foldering system that lets us create shareable folders for client videos, team videos, and more.
Tobin Jarrett Poppenberg | TrustRadius Reviewer

Cons

CloudApp

  • Can get buggy or slow to load when you have a large library of media saved
  • The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅
Veronika Vebere | TrustRadius Reviewer

Loom

  • The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video.
  • It would be nice if they had a referral/affiliate program. I would get all my friends to sign up!
Alyssa Parr | TrustRadius Reviewer

Pricing Details

CloudApp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$10 1 Seat

CloudApp Editions & Modules

Edition
Pro$10.001
Team$20.002
  1. 1 Seat
  2. 2 Seats
Additional Pricing Details

Loom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$8 per month

Loom Editions & Modules

Edition
StarterFree
Business$102
EnterpriseCustom Pricing
  1. none
  2. per creator/per month
  3. none
Additional Pricing Details

Likelihood to Renew

CloudApp

CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Phillip Guye | TrustRadius Reviewer

Loom

No score
No answers yet
No answers on this topic

Usability

CloudApp

CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Phillip Guye | TrustRadius Reviewer

Loom

Loom 10.0
Based on 3 answers
It's dirt easy for the one thing it does exceptionally well. If you think, "hmmm, I should make a quick screen capture of this thing on screen, you can start recording in seconds with almost no additional effort." Once you're done, the recording is automatically uploaded to your account site, and automatically creates a URL you can copy and share with your target audience. From IDEA to EXECUTION to DISTRIBUTION is literally seconds.
Jack Edward Heald | TrustRadius Reviewer

Performance

CloudApp

No score
No answers yet
No answers on this topic

Loom

Loom 10.0
Based on 4 answers
Loom is one of my favorite solutions and I've been a raving fan since they first launched. The value of quickly sharing videos in seconds is amazing. Our customers love it so much that they have even downloaded the Loom Chrome extension for their own use with their clients! It's so simple, and nothing else compares or competes.
Anonymous | TrustRadius Reviewer

Support Rating

CloudApp

CloudApp 9.1
Based on 4 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Phillip Guye | TrustRadius Reviewer

Loom

Loom 8.9
Based on 14 answers
I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
Anonymous | TrustRadius Reviewer

Implementation Rating

CloudApp

CloudApp 8.2
Based on 2 answers
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Phillip Guye | TrustRadius Reviewer

Loom

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudApp

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
Anonymous | TrustRadius Reviewer

Loom

I selected Loom because of product superiority and intuitiveness. Loom has high quality videos compared to others, the Freemium tier is very exciting in Loom. Loom is a multipurpose tool that comes to our help in many areas- whereas other tools are more focused on a specific vertical like sales/ marketing/ learning.
Roshinee Pandiarajan | TrustRadius Reviewer

Return on Investment

CloudApp

  • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
  • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
  • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
  • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
Andrew Clark | TrustRadius Reviewer

Loom

  • Loom has saved us a lot of time because we can record videos for our customers instead of walking them through something one-on-one.
  • Loom has helped us have better tools for our customers who often request video trainings.
  • Loom has helped us easily communicate with each other as a team about how new software works, how to replicate bugs we see, and other messages that work best with visuals.
Andrea Cross | TrustRadius Reviewer

Screenshots

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