101 Ratings
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Top Rated
162 Ratings
101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    CloudApp

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Workflow management

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Contract management

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.2
    72%
    12 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Customer Service & Support

    CloudApp

    Feature Set Not Supported
    N/A
    7.9

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    79%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Marketing Automation

    CloudApp

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    CRM Project Management

    CloudApp

    Feature Set Not Supported
    N/A
    8.8

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    88%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Reporting

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    CRM Reporting & Analytics

    CloudApp

    Feature Set Not Supported
    N/A
    8.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    85%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Customization

    CloudApp

    Feature Set Not Supported
    N/A
    8.4

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    84%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Security

    CloudApp

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Social CRM

    CloudApp

    Feature Set Not Supported
    N/A
    7.7

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    77%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Social engagement

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Integrations with 3rd-party Software

    CloudApp

    Feature Set Not Supported
    N/A
    7.8

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    78%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Compensation management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Platform

    CloudApp

    Feature Set Not Supported
    N/A
    8.3

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    83%
    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Attribute Ratings

    • CloudApp is rated higher in 2 areas: Usability, Support Rating
    • Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.8

    CloudApp

    68%
    29 Ratings
    7.6

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    76%
    44 Ratings

    Likelihood to Renew

    9.1

    CloudApp

    91%
    1 Rating

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Usability

    8.2

    CloudApp

    82%
    2 Ratings
    7.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    75%
    11 Ratings

    Support Rating

    9.1

    CloudApp

    91%
    4 Ratings
    7.5

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    75%
    11 Ratings

    Online Training

    CloudApp

    N/A
    0 Ratings
    8.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    80%
    1 Rating

    Implementation Rating

    8.2

    CloudApp

    82%
    2 Ratings

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    CloudApp

    N/A
    0 Ratings
    7.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    70%
    1 Rating

    Professional Services

    CloudApp

    N/A
    0 Ratings
    10.0

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    100%
    1 Rating

    Likelihood to Recommend

    CloudApp

    I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team
    Anonymous | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
    Anshu Na | TrustRadius Reviewer

    Pros

    CloudApp

    • Capturing specific contents in video format instead of getting recorded the whole screen
    • Customizing the contents of any video or screenshots and annoting in terms of user's need
    • Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
    • Getting more customized settings while uploading or editing screenshots to look the content more readable
    Anonymous | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • Easy to sell products[.]
    • Build customers and make customer hub[.]
    • Tracking the sales cycle from marketing to sell the product[.]
    • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
    • Getting customers issues after and before selling[.]
    • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
    • Restrict users using RBAC role based access[.]
    Adel Abu Ghazaleh | TrustRadius Reviewer

    Cons

    CloudApp

    • Can get buggy or slow to load when you have a large library of media saved
    • The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅
    Veronika Vebere | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
    • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
    • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
    ABRAHAM PABLO | TrustRadius Reviewer

    Pricing Details

    CloudApp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $10 1 Seat

    CloudApp Editions & Modules

    Edition
    Pro$10.001
    Team$20.002
    1. 1 Seat
    2. 2 Seats
    Additional Pricing Details

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $65 Per User Per Month

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

    Edition
    Professional$65.001
    Standard$100.001
    Enterprise$200.001
    Premium$300.001
    1. Per User Per Month
    Additional Pricing Details

    Likelihood to Renew

    CloudApp

    CloudApp 9.1
    Based on 1 answer
    In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
    Phillip Guye | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Usability

    CloudApp

    CloudApp 8.2
    Based on 2 answers
    I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
    Phillip Guye | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
    Based on 11 answers
    Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
    Priya Joshi | TrustRadius Reviewer

    Support Rating

    CloudApp

    CloudApp 9.1
    Based on 4 answers
    I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
    Phillip Guye | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
    Based on 11 answers
    The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
    Graeme Canter | TrustRadius Reviewer

    Online Training

    CloudApp

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
    Based on 1 answer
    Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
    Anshu Na | TrustRadius Reviewer

    Implementation Rating

    CloudApp

    CloudApp 8.2
    Based on 2 answers
    I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
    Phillip Guye | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CloudApp

    I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
    Anonymous | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    CloudApp

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
    Based on 1 answer
    When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
    Graeme Canter | TrustRadius Reviewer

    Return on Investment

    CloudApp

    • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
    • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
    • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
    • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
    Andrew Clark | TrustRadius Reviewer

    Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

    • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
    • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
    • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
    Simon Vargas | TrustRadius Reviewer

    Screenshots

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