What users are saying about
101 Ratings
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Based on 101 reviews and ratings
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 162 reviews and ratings
Feature Set Ratings
Sales Force Automation
CloudApp
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.7
87%
12 Ratings
Workflow management
N/A
0 Ratings

7.7
77%
12 Ratings
Territory management
N/A
0 Ratings

8.0
80%
12 Ratings
Opportunity management
N/A
0 Ratings

8.6
86%
11 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.6
76%
10 Ratings
Contract management
N/A
0 Ratings

8.4
84%
11 Ratings
Quote & order management
N/A
0 Ratings

7.8
78%
12 Ratings
Interaction tracking
N/A
0 Ratings

7.2
72%
12 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
11 Ratings
Customer Service & Support
CloudApp
Feature Set Not Supported
N/A

7.9
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
79%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.0
80%
11 Ratings
Call center management
N/A
0 Ratings

7.9
79%
9 Ratings
Help desk management
N/A
0 Ratings

7.9
79%
8 Ratings
Marketing Automation
CloudApp
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.9
89%
10 Ratings
Email marketing
N/A
0 Ratings

7.2
72%
8 Ratings
CRM Project Management
CloudApp
Feature Set Not Supported
N/A

8.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
88%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Task management
N/A
0 Ratings

8.9
89%
11 Ratings
Reporting
N/A
0 Ratings

8.8
88%
11 Ratings
CRM Reporting & Analytics
CloudApp
Feature Set Not Supported
N/A

8.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
85%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.3
83%
11 Ratings
Pipeline visualization
N/A
0 Ratings

8.4
84%
11 Ratings
Customizable reports
N/A
0 Ratings

8.7
87%
11 Ratings
Customization
CloudApp
Feature Set Not Supported
N/A

8.4
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
84%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.8
88%
11 Ratings
Custom objects
N/A
0 Ratings

8.6
86%
11 Ratings
Scripting environment
N/A
0 Ratings

8.6
86%
10 Ratings
API for custom integration
N/A
0 Ratings

7.8
78%
11 Ratings
Security
CloudApp
Feature Set Not Supported
N/A

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

7.4
74%
13 Ratings
Role-based user permissions
N/A
0 Ratings

8.6
86%
13 Ratings
Social CRM
CloudApp
Feature Set Not Supported
N/A

7.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
77%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
10 Ratings
Social engagement
N/A
0 Ratings

7.4
74%
9 Ratings
Integrations with 3rd-party Software
CloudApp
Feature Set Not Supported
N/A

7.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
78%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.8
78%
11 Ratings
Compensation management
N/A
0 Ratings

7.9
79%
9 Ratings
Platform
CloudApp
Feature Set Not Supported
N/A

8.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
83%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.3
83%
11 Ratings
Attribute Ratings
- CloudApp is rated higher in 2 areas: Usability, Support Rating
- Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.8
CloudApp
68%
29 Ratings

7.6
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
76%
44 Ratings
Likelihood to Renew
9.1
CloudApp
91%
1 Rating

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Usability
8.2
CloudApp
82%
2 Ratings

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Support Rating
9.1
CloudApp
91%
4 Ratings

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Online Training
CloudApp
N/A
0 Ratings

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
1 Rating
Implementation Rating
8.2
CloudApp
82%
2 Ratings

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
N/A
0 Ratings
Contract Terms and Pricing Model
CloudApp
N/A
0 Ratings

7.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
70%
1 Rating
Professional Services
CloudApp
N/A
0 Ratings

10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
100%
1 Rating
Likelihood to Recommend
CloudApp
I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Pros
CloudApp
- Capturing specific contents in video format instead of getting recorded the whole screen
- Customizing the contents of any video or screenshots and annoting in terms of user's need
- Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
- Getting more customized settings while uploading or editing screenshots to look the content more readable

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- Easy to sell products[.]
- Build customers and make customer hub[.]
- Tracking the sales cycle from marketing to sell the product[.]
- Build Reports and Anayltics related to opportunities, leads, and service requests[.]
- Getting customers issues after and before selling[.]
- High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
- Restrict users using RBAC role based access[.]
Oracle CX Cloud Consultant
AppsproInformation Technology & Services, 501-1000 employees
Cons
CloudApp
- Can get buggy or slow to load when you have a large library of media saved
- The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅
Inbound Marketing Manager
SendibleInternet, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
- Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
- You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Commercial Account Executive
HootsuiteMarketing and Advertising, 501-1000 employees
Pricing Details
CloudApp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$10 1 Seat
CloudApp Editions & Modules
Edition
Pro | $10.001 |
---|---|
Team | $20.002 |
- 1 Seat
- 2 Seats
Additional Pricing Details
—Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$65 Per User Per Month
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules
Edition
Professional | $65.001 |
---|---|
Standard | $100.001 |
Enterprise | $200.001 |
Premium | $300.001 |
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
CloudApp
CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Usability
CloudApp
CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Assistant manager
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Support Rating
CloudApp
CloudApp 9.1
Based on 4 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Online Training
CloudApp
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Implementation Rating
CloudApp
CloudApp 8.2
Based on 2 answers
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
No score
No answers yet
No answers on this topic
Alternatives Considered
CloudApp
I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

Verified User
C-Level Executive in Marketing
Marketing and Advertising Company, 1-10 employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Verified User
Account Manager in Sales
Information Technology & Services Company, 501-1000 employeesContract Terms and Pricing Model
CloudApp
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Return on Investment
CloudApp
- Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
- Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
- Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
- Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
Chief Growth Officer
Visible.vcComputer Software, 1-10 employees
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
- When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
- As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Director Of Business Development - Operating Room / Urology / Vein Therapy
Typenex MedicalMedical Devices, 11-50 employees