CloudApp vs Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Veronika Baranovska

Inbound Marketing Manager

SendibleInternet, 11-50 employees

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.

ABRAHAM PABLO

Commercial Account Executive

HootsuiteMarketing and Advertising, 501-1000 employees

Feature Rating Comparison

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Case management

Call center management

Help desk management

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Lead management

Email marketing

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Task management

Reporting

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Forecasting

Pipeline visualization

Customizable reports

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Custom fields

Custom objects

Scripting environment

API for custom integration

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Single sign-on capability

Role-based user permissions

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Social data

Social engagement

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Marketing automation

Compensation management

CloudApp

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Mobile access

Pros

CloudApp makes taking GIFs, videos, and screenshots very quick and easy. Very little training was required for CloudApp because it is a straight forward tool.
We love the feature that allows you to annotate images and videos to highlight certain areas. This is especially important in Support when explaining something to a customer.
I like that CloudApp makes sharing files very easy. In just the click of a button, you can choose how you'd like to share a file with someone else.

Verified User

Manager in Customer Service

Computer Software Company, 51-200 employees

Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
There is no lag in the system. If you see it there, it is tracked in real time.

Simon Vargas

Director Of Business Development - Operating Room / Urology / Vein Therapy

Typenex MedicalMedical Devices, 11-50 employees

Cons

While annotations are nice, editing features are lacking overall. You can't trim a screenshot or crop it once you've taken it, so you'd better be perfect with your capturing on the first try.
The web library for managing your past captures is hellacious. There's no deleting mistakes, no real categorization like tags, and the drag and drop adding is glitchy at best.

J.P. VanderLinden

Director Of Operations

EmberTribeMarketing and Advertising, 11-50 employees

Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.

Verified User

Director in Information Technology

Medical Devices Company, 1001-5000 employees

Likelihood to Renew

CloudApp 9.1

Based on 1 answer

In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.

View all 1 answers on this topic

Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0

Based on 26 answers

So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.

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Eugine G Amalraj

IT Lead - Sales & Marketting

PolycomTelecommunications, 1001-5000 employees

Usability

CloudApp 8.2

Based on 2 answers

I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 4.0

Based on 6 answers

The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done

View all 6 answers on this topic

Stephen Crane

Product Business Analyst, Product Operations

inContact (NASDAQ: SAAS)Telecommunications, 501-1000 employees

Reliability and Availability

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0

Based on 6 answers

Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable

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Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

Performance

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 4 answers

It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version

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Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

Support Rating

CloudApp 9.1

Based on 2 answers

I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.2

Based on 6 answers

Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.

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Verified User

Consultant in Information Technology

Telecommunications Company, 51-200 employees

In-Person Training

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 2 answers

They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.

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Verified User

Director in Corporate

Computer Software Company, 201-500 employees

Implementation Rating

CloudApp 8.2

Based on 1 answer

I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.

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Co-Founder & Chief Strategist of MindGame Marketing

MindGame Marketing Inc.Marketing and Advertising, 11-50 employees

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0

Based on 12 answers

It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key

View all 12 answers on this topic

Verified User

Manager in Sales

Computer Software Company, 201-500 employees

Alternatives Considered

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

Verified User

C-Level Executive in Marketing

Marketing and Advertising Company, 1-10 employees

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.

Michael Weissberg

Digital Marketing Manager

Construction SpecialtiesBuilding Materials, 1001-5000 employees

Return on Investment

Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!

Andrew Clark

Chief Growth Officer

Visible.vcComputer Software, 1-10 employees

As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.

Shane Finnegan

Account Manager

Jinfonet SoftwareComputer Software, 51-200 employees