101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 101 reviews and ratings
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
Sales Force Automation
CloudApp
Feature Set Not Supported
N/A
8.9
Sage CRM
89%
Sage CRM ranks higher in 9/9 features
Sage CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings
9.1
91%
17 Ratings
Workflow management
N/A
0 Ratings
8.7
87%
16 Ratings
Territory management
N/A
0 Ratings
8.7
87%
17 Ratings
Opportunity management
N/A
0 Ratings
9.0
90%
17 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings
9.1
91%
16 Ratings
Contract management
N/A
0 Ratings
8.7
87%
14 Ratings
Quote & order management
N/A
0 Ratings
9.1
91%
16 Ratings
Interaction tracking
N/A
0 Ratings
9.3
93%
16 Ratings
Channel / partner relationship management
N/A
0 Ratings
8.8
88%
16 Ratings
Customer Service & Support
CloudApp
Feature Set Not Supported
N/A
8.3
Sage CRM
83%
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings
8.2
82%
16 Ratings
Call center management
N/A
0 Ratings
8.4
84%
15 Ratings
Help desk management
N/A
0 Ratings
8.4
84%
14 Ratings
Marketing Automation
CloudApp
Feature Set Not Supported
N/A
8.9
Sage CRM
89%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings
9.0
90%
16 Ratings
Email marketing
N/A
0 Ratings
8.8
88%
15 Ratings
CRM Project Management
CloudApp
Feature Set Not Supported
N/A
9.2
Sage CRM
92%
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings
9.1
91%
16 Ratings
Billing and invoicing management
N/A
0 Ratings
9.1
91%
15 Ratings
Reporting
N/A
0 Ratings
9.3
93%
13 Ratings
CRM Reporting & Analytics
CloudApp
Feature Set Not Supported
N/A
8.7
Sage CRM
87%
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.8
88%
16 Ratings
Pipeline visualization
N/A
0 Ratings
8.5
85%
16 Ratings
Customizable reports
N/A
0 Ratings
8.8
88%
17 Ratings
Customization
CloudApp
Feature Set Not Supported
N/A
8.7
Sage CRM
87%
Sage CRM ranks higher in 4/4 features
Sage CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings
8.7
87%
17 Ratings
Custom objects
N/A
0 Ratings
8.6
86%
16 Ratings
Scripting environment
N/A
0 Ratings
9.0
90%
16 Ratings
API for custom integration
N/A
0 Ratings
8.4
84%
14 Ratings
Security
CloudApp
Feature Set Not Supported
N/A
8.8
Sage CRM
88%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings
8.8
88%
17 Ratings
Role-based user permissions
N/A
0 Ratings
8.8
88%
13 Ratings
Social CRM
CloudApp
Feature Set Not Supported
N/A
9.4
Sage CRM
94%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
9.4
94%
13 Ratings
Social engagement
N/A
0 Ratings
9.4
94%
13 Ratings
Integrations with 3rd-party Software
CloudApp
Feature Set Not Supported
N/A
9.0
Sage CRM
90%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings
9.1
91%
14 Ratings
Compensation management
N/A
0 Ratings
9.0
90%
12 Ratings
Platform
CloudApp
Feature Set Not Supported
N/A
7.8
Sage CRM
78%
Sage CRM ranks higher in 1/1 features
Sage CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings
7.8
78%
16 Ratings
Attribute Ratings
- CloudApp is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
- Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
6.8
CloudApp
68%
29 Ratings
9.0
Sage CRM
90%
28 Ratings
Likelihood to Renew
9.1
CloudApp
91%
1 Rating
5.1
Sage CRM
51%
11 Ratings
Usability
8.2
CloudApp
82%
2 Ratings
9.0
Sage CRM
90%
11 Ratings
Performance
CloudApp
N/A
0 Ratings
8.2
Sage CRM
82%
2 Ratings
Support Rating
9.1
CloudApp
91%
4 Ratings
8.1
Sage CRM
81%
8 Ratings
In-Person Training
CloudApp
N/A
0 Ratings
7.0
Sage CRM
70%
1 Rating
Implementation Rating
8.2
CloudApp
82%
2 Ratings
8.0
Sage CRM
80%
2 Ratings
Likelihood to Recommend
CloudApp
I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesSage CRM
as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Ecommerce Manager
GANEMMarket Research, 51-200 employees
Pros
CloudApp
- Capturing specific contents in video format instead of getting recorded the whole screen
- Customizing the contents of any video or screenshots and annoting in terms of user's need
- Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
- Getting more customized settings while uploading or editing screenshots to look the content more readable

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesSage CRM
- When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
- Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Real Estate Investor
Sacred Heart Real EstateReal Estate, 1-10 employees
Cons
CloudApp
- Can get buggy or slow to load when you have a large library of media saved
- The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅
Inbound Marketing Manager
SendibleInternet, 11-50 employees
Sage CRM
- Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
- Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
- Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

Verified User
Engineer in Information Technology
Building Materials Company, 201-500 employeesPricing Details
CloudApp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$10 1 Seat
CloudApp Editions & Modules
Edition
Pro | $10.001 |
---|---|
Team | $20.002 |
- 1 Seat
- 2 Seats
Additional Pricing Details
—Sage CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$33 per month
Sage CRM Editions & Modules
On-premise Edition
Sage CRM (on premise) | 1 |
---|
- Lifetime License per Seat
SaaS Edition
Sage CRM (cloud) | $451 |
---|
- Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.Likelihood to Renew
CloudApp
CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Sage CRM
Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

Verified User
Employee in Marketing
Medical Devices Company, 51-200 employeesUsability
CloudApp
CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Sage CRM
Sage CRM 9.0
Based on 11 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Performance
CloudApp
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Marketing Director
WAC Consulting Group51-200 employees
Support Rating
CloudApp
CloudApp 9.1
Based on 4 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Sage CRM
Sage CRM 8.1
Based on 8 answers
Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

Verified User
Manager in Sales
Information Technology and Services Company, 501-1000 employeesIn-Person Training
CloudApp
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesImplementation Rating
CloudApp
CloudApp 8.2
Based on 2 answers
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Co-Founder & Chief Strategist of MindGame Marketing
MindGame Marketing Inc.Marketing and Advertising, 11-50 employees
Sage CRM
Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesAlternatives Considered
CloudApp
I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

Verified User
C-Level Executive in Marketing
Marketing and Advertising Company, 1-10 employeesSage CRM
Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Director
Marketing Answers & Solutions LimitedInformation Technology and Services, 1-10 employees
Return on Investment
CloudApp
- Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
- Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
- Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
- Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
Chief Growth Officer
Visible.vcComputer Software, 1-10 employees
Sage CRM
- It is very affordable in pricing, compared to competitors
- Lead management and convertion into prospects is also a very easy process
- Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Sales Administration Manager
Bupa WorldwideInternational Trade and Development, 51-200 employees