What users are saying about

CloudApp vs Sage CRM

CloudApp
101 Ratings
Sage CRM
80 Ratings

CloudApp

101 Ratings
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Score 7.8 out of 100

Based on 101 reviews and ratings

Sage CRM

80 Ratings
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Score 8.6 out of 100

Based on 80 reviews and ratings

Feature Set Ratings

    Sales Force Automation

    CloudApp

    Feature Set Not Supported
    N/A
    8.9

    Sage CRM

    89%
    Sage CRM ranks higher in 9/9 features
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    17 Ratings

    Workflow management

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Territory management

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Contract management

    N/A
    0 Ratings
    8.7
    87%
    14 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.3
    93%
    16 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Customer Service & Support

    CloudApp

    Feature Set Not Supported
    N/A
    8.3

    Sage CRM

    83%
    Sage CRM ranks higher in 3/3 features
    Sage CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.2
    82%
    16 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    15 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Marketing Automation

    CloudApp

    Feature Set Not Supported
    N/A
    8.9

    Sage CRM

    89%
    Sage CRM ranks higher in 2/2 features
    Sage CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    CRM Project Management

    CloudApp

    Feature Set Not Supported
    N/A
    9.2

    Sage CRM

    92%
    Sage CRM ranks higher in 3/3 features
    Sage CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    9.3
    93%
    13 Ratings

    CRM Reporting & Analytics

    CloudApp

    Feature Set Not Supported
    N/A
    8.7

    Sage CRM

    87%
    Sage CRM ranks higher in 3/3 features
    Sage CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Customization

    CloudApp

    Feature Set Not Supported
    N/A
    8.7

    Sage CRM

    87%
    Sage CRM ranks higher in 4/4 features
    Sage CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    16 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Security

    CloudApp

    Feature Set Not Supported
    N/A
    8.8

    Sage CRM

    88%
    Sage CRM ranks higher in 2/2 features
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    13 Ratings

    Social CRM

    CloudApp

    Feature Set Not Supported
    N/A
    9.4

    Sage CRM

    94%
    Sage CRM ranks higher in 2/2 features
    Sage CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Integrations with 3rd-party Software

    CloudApp

    Feature Set Not Supported
    N/A
    9.0

    Sage CRM

    90%
    Sage CRM ranks higher in 2/2 features
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Compensation management

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Platform

    CloudApp

    Feature Set Not Supported
    N/A
    7.8

    Sage CRM

    78%
    Sage CRM ranks higher in 1/1 features
    Sage CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    16 Ratings

    Attribute Ratings

    • CloudApp is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
    • Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    6.8

    CloudApp

    68%
    29 Ratings
    9.0

    Sage CRM

    90%
    28 Ratings

    Likelihood to Renew

    9.1

    CloudApp

    91%
    1 Rating
    5.1

    Sage CRM

    51%
    11 Ratings

    Usability

    8.2

    CloudApp

    82%
    2 Ratings
    9.0

    Sage CRM

    90%
    11 Ratings

    Performance

    CloudApp

    N/A
    0 Ratings
    8.2

    Sage CRM

    82%
    2 Ratings

    Support Rating

    9.1

    CloudApp

    91%
    4 Ratings
    8.1

    Sage CRM

    81%
    8 Ratings

    In-Person Training

    CloudApp

    N/A
    0 Ratings
    7.0

    Sage CRM

    70%
    1 Rating

    Implementation Rating

    8.2

    CloudApp

    82%
    2 Ratings
    8.0

    Sage CRM

    80%
    2 Ratings

    Likelihood to Recommend

    CloudApp

    I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 29 answers on this topic

    Sage CRM

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company

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    Francisco Martinez | TrustRadius Reviewer
    Francisco Martinez
    View all 28 answers on this topic

    Pros

    CloudApp

    • Capturing specific contents in video format instead of getting recorded the whole screen
    • Customizing the contents of any video or screenshots and annoting in terms of user's need
    • Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
    • Getting more customized settings while uploading or editing screenshots to look the content more readable

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 29 answers on this topic

    Sage CRM

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.

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    Jeffrey Wallace | TrustRadius Reviewer
    Jeffrey Wallace
    View all 28 answers on this topic

    Cons

    CloudApp

    • Can get buggy or slow to load when you have a large library of media saved
    • The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅

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    Veronika Vebere | TrustRadius Reviewer
    Veronika Vebere
    View all 29 answers on this topic

    Sage CRM

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Pricing Details

    CloudApp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $10 1 Seat

    CloudApp Editions & Modules

    Edition
    Pro$10.001
    Team$20.002
    1. 1 Seat
    2. 2 Seats
    Additional Pricing Details
    —

    Sage CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $33 per month

    Sage CRM Editions & Modules

    On-premise Edition
    Sage CRM (on premise)1
    1. Lifetime License per Seat
    SaaS Edition
    Sage CRM (cloud)$451
    1. Per User per Month
    Additional Pricing Details
    Tiered pricing is available for multiple users.

    Likelihood to Renew

    CloudApp

    CloudApp 9.1
    Based on 1 answer
    In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.

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    Phillip Guye | TrustRadius Reviewer
    Phillip Guye
    View all 1 answers on this topic

    Sage CRM

    Sage CRM 5.1
    Based on 11 answers
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 11 answers on this topic

    Usability

    CloudApp

    CloudApp 8.2
    Based on 2 answers
    I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.

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    Phillip Guye | TrustRadius Reviewer
    Phillip Guye
    View all 2 answers on this topic

    Sage CRM

    Sage CRM 9.0
    Based on 11 answers
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.

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    America Castañeda | TrustRadius Reviewer
    America Castañeda
    View all 11 answers on this topic

    Performance

    CloudApp

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 8.2
    Based on 2 answers
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all

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    Kari-Ann B. Ryan | TrustRadius Reviewer
    Kari-Ann B. Ryan
    View all 2 answers on this topic

    Support Rating

    CloudApp

    CloudApp 9.1
    Based on 4 answers
    I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.

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    Phillip Guye | TrustRadius Reviewer
    Phillip Guye
    View all 4 answers on this topic

    Sage CRM

    Sage CRM 8.1
    Based on 8 answers
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    In-Person Training

    CloudApp

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 7.0
    Based on 1 answer
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Implementation Rating

    CloudApp

    CloudApp 8.2
    Based on 2 answers
    I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.

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    Phillip Guye | TrustRadius Reviewer
    Phillip Guye
    View all 2 answers on this topic

    Sage CRM

    Sage CRM 8.0
    Based on 2 answers
    The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Alternatives Considered

    CloudApp

    I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 29 answers on this topic

    Sage CRM

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.

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    Gary Perkins | TrustRadius Reviewer
    Gary Perkins
    View all 28 answers on this topic

    Return on Investment

    CloudApp

    • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
    • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
    • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
    • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!

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    Andrew Clark | TrustRadius Reviewer
    Andrew Clark
    View all 29 answers on this topic

    Sage CRM

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards

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    Luis Brea | TrustRadius Reviewer
    Luis Brea
    View all 28 answers on this topic

    Screenshots

    Sage CRM

    —

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