What users are saying about
89 Ratings
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Top Rated
165 Ratings
89 Ratings
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Score 9.3 out of 100

UserTesting

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Top Rated
165 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CloudApp

Personally, CloudApp ticks all the boxes when it comes to a screen recording and productivity tool. These are the most popular ways I use it (at work and home):
  • Take screenshots of "marketing done well" and industry news and share with the team on Slack.
  • Take screenshots of essential information and store it in notes.
  • Review short copy by taking a screenshot and using annotations to highlight where changes could be made.
  • Review a website page by following the same steps above to highlight the desired structure to the product designer.
  • Record a GIF of our new product feature to share in a newsletter or blog.
  • Record a GIF to record a user journey and share with the support team.
  • Record a short video to explain how to access/find stuff.
... and the list goes on!
Veronika Baranovska | TrustRadius Reviewer

UserTesting

It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.
Anonymous | TrustRadius Reviewer

Pros

CloudApp

  • CloudApp makes taking GIFs, videos, and screenshots very quick and easy. Very little training was required for CloudApp because it is a straight forward tool.
  • We love the feature that allows you to annotate images and videos to highlight certain areas. This is especially important in Support when explaining something to a customer.
  • I like that CloudApp makes sharing files very easy. In just the click of a button, you can choose how you'd like to share a file with someone else.
Anonymous | TrustRadius Reviewer

UserTesting

  • Scheduling of participants in a fast way
  • Supporting analysis of videos by auto-transcriptions and sentiment analysis
  • Templates for the different tests and inspiration for questions
  • Supporting your own recruited users in myPanel
  • That you can test unlimited for the money you pay, this helps us run a lot of tests.
Daniëlle Duijst | TrustRadius Reviewer

Cons

CloudApp

  • While annotations are nice, editing features are lacking overall. You can't trim a screenshot or crop it once you've taken it, so you'd better be perfect with your capturing on the first try.
  • The web library for managing your past captures is hellacious. There's no deleting mistakes, no real categorization like tags, and the drag and drop adding is glitchy at best.
J.P. VanderLinden | TrustRadius Reviewer

UserTesting

  • Sometimes with the A/B testing results it was difficult to find out the feedback accurately to compare
  • No highlighter test means that often users can go down a particular stream of thought, that might not have anything to do with the messaging we're looking to test (even after being prompted)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CloudApp

CloudApp 9.1
Based on 1 answer
In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.
Phillip Guye | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

CloudApp

CloudApp 8.2
Based on 2 answers
I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.
Phillip Guye | TrustRadius Reviewer

UserTesting

UserTesting 8.8
Based on 72 answers
Their product team is focused on adding features, but what they should focus on is execution of the UI, user-flows, addressing usability issues, and following UX standards (especially in screener/test creator).The product is usable, but it is a drag most of the time.Also, their statistics module from research is unusable - I would love them to follow what SurveyMonkey does in their statistics module.
Anonymous | TrustRadius Reviewer

Support Rating

CloudApp

CloudApp 9.1
Based on 2 answers
I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.
Phillip Guye | TrustRadius Reviewer

UserTesting

UserTesting 8.3
Based on 79 answers
UserTesting has a great chat feature I've used regularly to help with account and test questions. Our customer support manager has also been proactive about reaching out to our team and seeing areas in which the tool can be improved for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

CloudApp

CloudApp 8.2
Based on 1 answer
I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.
Phillip Guye | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudApp

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.
Anonymous | TrustRadius Reviewer

UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Alex Jones | TrustRadius Reviewer

Return on Investment

CloudApp

  • Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
  • Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
  • Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
  • Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!
Andrew Clark | TrustRadius Reviewer

UserTesting

  • The speed of recruiting allows me to iteratively test and experiment with wording when necessary to get to the point where I know it is being understood which in turn improves the credibility of the research results
  • We haven't yet released the software that I've been testing most of this year, so I can't comment on business impact yet
Craig Scull | TrustRadius Reviewer

Screenshots

UserTesting

Pricing Details

CloudApp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudApp Editions & Modules

Edition
Pro$10.001
Team$20.002
  1. 1 Seat
  2. 2 Seats
Additional Pricing Details

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting Editions & Modules

Additional Pricing Details

Add comparison