CloudApp vs. VIXY Video Platform

I appreciate when I can take screenshots, and send them to coworkers. When I need to illustrate when something is not working properly, I can easily take a screenshot of the error message, and send it off to IT. This way they are able to resolve the issue much sooner. I will receive website leads, take a screenshot of the lead, and forward it on to the sales team

Incentivized

Simply one of the best MAM platforms with a high level of customization options.

• Capturing specific contents in video format instead of getting recorded the whole screen
• Customizing the contents of any video or screenshots and annoting in terms of user's need
• Editing the videos and screenshots which is helpful in terms of sharing contents in online presentations or meetings with client
• Getting more customized settings while uploading or editing screenshots to look the content more readable

Incentivized

• Metadata
• Server side transcoding
• Customized players

• Can get buggy or slow to load when you have a large library of media saved
• The GIF/video capturing can bug sometimes when you are in full-screen mode, but I have a feeling that's connected with going over the limit of the freemium account 😅

• Statistic
• Could improve on compliance documentation

In all honesty I don't even have time to look for an alternative to CloudApp at this point in our business. CloudApp works for what we had planned to use it for and unless a competing service that offers the same quality and ease-of-use along with video screen capture comes out I will renew indefinitely.

Incentivized

I would give cloud app a 10 out of 10 if the video screen capture portion of the tool worked flawlessly and the addition of few suggestions like full-page screen grab and the quicker ability to download screenshots or screen videos to my hard drive. I don't mean to repeat a feature request here being that features would heavily improve usability in my particular usage situation.

Incentivized

I would give cloud app a 9/10 score on overall support mostly because I have had very little need of any support at all being that the tool was designed almost to use itself. In my opinion this level of forethought is equal to customer support. As of yet I've only had one real problem with cloud app which was the loss of a 20 minute video screen capture. Unfortunately I have not had the time to contact support about this loss. The only other minor issues that I confronted was within the initial set up which I was able to resolve via their website's support pages.

Incentivized

I was extremely satisfied with how quick and easy the implementation of Cloudapp was on my MacIntosh using MacOS Sierra was, along with how amazingly fast I was able to be up and going with the tool. most often with sass tools we are lucky if we can use 50% of the features without having to have consultations and a ton of back-and-forth email on how to use other features of the product. Cloud app has made it extremely user-friendly with almost no need for customer support. To My business, that equals time savings which as most business owners know, can be far more valuable than a few dollars saved.

Incentivized

I need to point out that I love Snagit. It's a fantastic product, but there are different use-cases. CloudApp for me is about quick and efficient sharing. Snagit doesn't really allow for that. Yes, they have a cloud sharing option, but for the entirety of me using the program, it hasn't worked right. You'll have to try both to see what I mean.

Incentivized

Better customer service and overall experience.

• Speed. It's incredibly quick and easy to share images, gifs, and videos. That saves us time and makes us more productive.
• Storage. Everything is kept in one place, so it's easy to go back and reference/keep track of. It keeps us from hunting down previous shares.
• Annotation. It's very quick to mark things up before sending! Again, the primary benefit here is speed.
• Cash. We'll occasionally share videos with prospects so they better understand our offerings. Some of those people become customers!

Incentivized

• Increase due to less time spend on configuration and maintenance