CloudApper SalesQ vs. NICE Sales Performance Management

CloudApper SalesQ is best utilized in managing sales teams in clusters of around 50. It can be classified as a sales management app, rather than a CRM. Data analysis-dependent companies who want to deduce how teams are performing can take advantage of its remote data collection. Extremely large organizations are better off using Salesforce.

NICE is well suited to measure the performance and overall fulfillment of individual employees in call centers/employees whose primary KPIs can be measured over phone interactions. It also does a good job of forecasting future potential as well as delineating individual metrics from team metrics. I haven't used it in situations outside of what I previously mentioned, but it seems like it works best with phone-tied metrics since NICE primarily focuses on this industry. That being said, I can see it being able to adapt to measure any type of Performance Metrics.

Incentivized

• Provides an informative dashboard
• It's simple and intuitive enough to use on your own.
• It is possible to utilize it directly from smartphones.

• Love the seamless integration with SAP Business Systems.
• Different skill settings are great for measuring specific data points for individual employees and teams.
• Has the ability to calculate otherwise timely measurements such as call length and sales forecasts.

Incentivized

• Is a bit rough on the edges
• Integration is a work in progress
• Some features are yet to come

• The UI is a little outdated making it not super user-friendly-especially for employees who only use it every once in a while.
• Dashboards and data are a little slow compared to other PM systems I've used.
• Expansion into more CRM integrations would be nice.

Incentivized

Salesforce has sleek UI and UX and also has a plethora of robust features. However, it is quite expensive to adopt and develop for the average user and is also quite cumbersome. CloudApper SalesQ is quite affordable and simple, and gets the job done. It is great for monitoring sales teams and managing their performance.

When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.

Incentivized

• Reps can be Managed through phones
• look over sales operations activities like vendor acquisition

• Reduced the amount of time spending on analytics and forecasting methods.
• Takes less time and hassle transitioning to the Cloud.
• Outdated look and feel have made the learning curve/time-to-value longer than expected.
• Saved a ton of time and ensured first time scheduling accuracy.

Incentivized