What users are saying about
1 Rating
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Score 10 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Anonymous | TrustRadius Reviewer

EPM Live

I think EPM Live might be the right solution for a much smaller company, who does mainly business to business material sales. As a software company with a ramped subscription model and heavy use of Salesforce, it was not well suited to our business.
Hilary Mohs | TrustRadius Reviewer

Feature Rating Comparison

Project Management

CloudBlue PSA (formerly HarmonyPSA)
EPM Live
4.6
Task Management
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
7.0
Resource Management
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
7.0
Gantt Charts
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
7.0
Scheduling
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
5.0
Workflow Automation
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
2.0
Team Collaboration
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
5.0
Document Management
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
1.0
Email integration
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
1.0
Timesheet Tracking
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
6.0

Professional Services Automation

CloudBlue PSA (formerly HarmonyPSA)
EPM Live
3.0
Project & financial reporting
CloudBlue PSA (formerly HarmonyPSA)
EPM Live
3.0

Pros

CloudBlue PSA (formerly HarmonyPSA)

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Anonymous | TrustRadius Reviewer

EPM Live

  • Fantastic project management features
  • Cost and Resource management features more than paid for the software
  • Social Collaboration tools improve communication between departments
Anonymous | TrustRadius Reviewer

Cons

CloudBlue PSA (formerly HarmonyPSA)

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Anonymous | TrustRadius Reviewer

EPM Live

  • This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

EPM Live

EPM Live 7.0
Based on 6 answers
The product is just not fitting our needs so we are looking at other alternatives. The system has gone down 3 times in the last 6 months and was down for at least half a day, timesheets have duplicate tasks, and it takes too long to save and submit. When trying to process updates it randomly changes our dates so we have to go back and fix them, sometimes tasks are lost and the system is just very confusing and hard to manipulate
Anonymous | TrustRadius Reviewer

Support Rating

CloudBlue PSA (formerly HarmonyPSA)

No score
No answers yet
No answers on this topic

EPM Live

EPM Live 8.3
Based on 2 answers
We get support when needed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudBlue PSA (formerly HarmonyPSA)

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Anonymous | TrustRadius Reviewer

EPM Live

EPM was easier to use, with better and simpler UI. The product was also a great combination of price and functionality compared to other tools
Anonymous | TrustRadius Reviewer

Return on Investment

CloudBlue PSA (formerly HarmonyPSA)

  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Anonymous | TrustRadius Reviewer

EPM Live

  • We had to pay EPM for a solution that was, for our business, unusable
  • We gained much needed experience in working with third party software vendors
Hilary Mohs | TrustRadius Reviewer

Screenshots

Pricing Details

CloudBlue PSA (formerly HarmonyPSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudBlue PSA (formerly HarmonyPSA) Editions & Modules

Edition
Annual SaaS$65.001
Monthly SaaSContact Sales
Annual On-PremiseContact Sales
  1. per month (billed annually)
  2. none
Additional Pricing Details

EPM Live

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EPM Live Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)
10.0
EPM Live
1.5

Likelihood to Renew

CloudBlue PSA (formerly HarmonyPSA)
EPM Live
7.0

Usability

CloudBlue PSA (formerly HarmonyPSA)
EPM Live
3.0

Support Rating

CloudBlue PSA (formerly HarmonyPSA)
EPM Live
8.3

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