What users are saying about
3 Ratings
9 Ratings
3 Ratings
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Score 9.2 out of 100
9 Ratings
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Score 9 out of 100

Feature Set Ratings

    Project Management

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    4.6

    EPM Live

    46%
    EPM Live ranks higher in 9/9 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Resource Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Gantt Charts

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team Collaboration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Document Management

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Email integration

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Timesheet Tracking

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Professional Services Automation

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    3.0

    EPM Live

    30%
    EPM Live ranks higher in 1/1 features

    Project & financial reporting

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Attribute Ratings

    • CloudBlue PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    CloudBlue PSA

    100%
    1 Rating
    1.5

    EPM Live

    15%
    7 Ratings

    Likelihood to Renew

    CloudBlue PSA

    N/A
    0 Ratings
    7.0

    EPM Live

    70%
    6 Ratings

    Usability

    CloudBlue PSA

    N/A
    0 Ratings
    3.0

    EPM Live

    30%
    1 Rating

    Support Rating

    CloudBlue PSA

    N/A
    0 Ratings
    8.3

    EPM Live

    83%
    4 Ratings

    Likelihood to Recommend

    Ingram Micro

    For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
    Read full review

    Ignite Technologies

    I think EPM Live might be the right solution for a much smaller company, who does mainly business to business material sales. As a software company with a ramped subscription model and heavy use of Salesforce, it was not well suited to our business.
    Read full review

    Pros

    Ingram Micro

    • The help desk ticket system is robust and modern.
    • Billing & invoicing from Harmony meets all our needs and is easy to use.
    • Project management and scheduling features help us stay organized and on schedule.
    Read full review

    Ignite Technologies

    • Fantastic project management features
    • Cost and Resource management features more than paid for the software
    • Social Collaboration tools improve communication between departments
    Read full review

    Cons

    Ingram Micro

    • Training resources are still a work in progress.
    • As a software engineer, I'd like to see a more extensive API
    Read full review

    Ignite Technologies

    • This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.
    Read full review

    Pricing Details

    CloudBlue PSA

    Starting Price

    $0

    Editions & Modules

    CloudBlue PSA editions and modules pricing
    EditionModules
    Annual SaaS$65.001
    Monthly SaaSContact Sales2
    Annual On-PremiseContact Sales3

    Footnotes

    1. per month (billed annually)
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    EPM Live

    Starting Price

    $21 per month

    Editions & Modules

    EPM Live editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Ingram Micro

      No answers on this topic

      Ignite Technologies

      The product is just not fitting our needs so we are looking at other alternatives. The system has gone down 3 times in the last 6 months and was down for at least half a day, timesheets have duplicate tasks, and it takes too long to save and submit. When trying to process updates it randomly changes our dates so we have to go back and fix them, sometimes tasks are lost and the system is just very confusing and hard to manipulate
      Read full review

      Support Rating

      Ingram Micro

      No answers on this topic

      Ignite Technologies

      We get support when needed.
      Read full review

      Alternatives Considered

      Ingram Micro

      Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
      Read full review

      Ignite Technologies

      EPM was easier to use, with better and simpler UI. The product was also a great combination of price and functionality compared to other tools
      Read full review

      Return on Investment

      Ingram Micro

      • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
      • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
      Read full review

      Ignite Technologies

      • We had to pay EPM for a solution that was, for our business, unusable
      • We gained much needed experience in working with third party software vendors
      Read full review

      Screenshots

      Add comparison