What users are saying about
1 Rating
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Score 10 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Anonymous | TrustRadius Reviewer

Orangescrum

This is a good thing for medium/large companies for inside the company and/or for interacting with remote employees/freelancers. As the program facilitates the interaction between employees and managers it speeds up the distribution of tasks and allows managers to identify possible problems on the fly. For indie developers - it's a little expensive.
Miroslav Bobryshev | TrustRadius Reviewer

Feature Rating Comparison

Project Management

CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
8.1
Task Management
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Resource Management
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Gantt Charts
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Scheduling
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
7.0
Workflow Automation
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
5.0
Team Collaboration
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Support for Agile Methodology
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
9.0
Document Management
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
6.0
Email integration
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
5.0
Mobile Access
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Timesheet Tracking
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
10.0
Budget and Expense Management
CloudBlue PSA (formerly HarmonyPSA)
Orangescrum
5.0

Pros

CloudBlue PSA (formerly HarmonyPSA)

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Anonymous | TrustRadius Reviewer

Orangescrum

  • We tested the free version of the program. It improved communication within the team.
  • Allowed to trace performance and time spent on tasks. Each team member was aware of the status of the tasks and could plan their work.
  • Simplified interaction with managers, as it could present the results in the form of Gantt charts.
Miroslav Bobryshev | TrustRadius Reviewer

Cons

CloudBlue PSA (formerly HarmonyPSA)

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Anonymous | TrustRadius Reviewer

Orangescrum

  • The program interface is overloaded. Especially when there is little time for a detailed description of the tasks.
  • I would like a faster way to publish the result at the completion of the task.
  • Projects and tasks are two different workspaces/pages. Personally, it would be more convenient to combine these things.
Miroslav Bobryshev | TrustRadius Reviewer

Alternatives Considered

CloudBlue PSA (formerly HarmonyPSA)

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Anonymous | TrustRadius Reviewer

Orangescrum

Trello was excellent, but we did not choose it because of the price and relatively positive feedback from employees using Orangescrum who wanted the easiest and fastest way to create reports so as not to be distracted from work (as a two-click report).
Miroslav Bobryshev | TrustRadius Reviewer

Return on Investment

CloudBlue PSA (formerly HarmonyPSA)

  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Anonymous | TrustRadius Reviewer

Orangescrum

  • It accelerated the work of the team, but the mastering of the program interface was slow.
  • The interface is not intuitive. It proved to be quite complicated.
  • For managers, the program has facilitated reporting and streamlined team tracking.
Miroslav Bobryshev | TrustRadius Reviewer

Screenshots

Pricing Details

CloudBlue PSA (formerly HarmonyPSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudBlue PSA (formerly HarmonyPSA) Editions & Modules

Edition
Annual SaaS$65.001
Monthly SaaSContact Sales
Annual On-PremiseContact Sales
  1. per month (billed annually)
  2. none
Additional Pricing Details

Orangescrum

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
free

Orangescrum Editions & Modules

Edition
Startup$91
Basic$292
Standard$493
Professional$894
Corporate$1295
  1. 10 Users Unlimited Projects Unlimited Tasks, Storage limit 5 GB
  2. 20 Users Unlimited Projects Unlimited Tasks, Resource Availability, Storage limit 15 GB
  3. 35 Users Unlimited Projects Unlimited Tasks, Resource Availability, Storage limit 30 GB
  4. Unlimited Users: Unlimited Projects and Unlimited Tasks, Resource Availability, Storage limit 50 GB
  5. 100 Users, Unlimited Projects, Unlimited Tasks, Resource Availability, Storage limit 100 GB.
Additional Pricing Details
Orangescrum Marketplace : https://www.orangescrum.org/add-on

Rating Summary

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)
10.0
Orangescrum
5.0

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