What users are saying about
3 Ratings
10 Ratings
3 Ratings
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Score 9.2 out of 100
10 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Project Management

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    8.1

    Orangescrum

    81%
    Orangescrum ranks higher in 12/12 features

    Task Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Resource Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Gantt Charts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Team Collaboration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Support for Agile Methodology

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Document Management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Email integration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Timesheet Tracking

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Budget and Expense Management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • CloudBlue PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    CloudBlue PSA

    100%
    1 Rating
    5.0

    Orangescrum

    50%
    1 Rating

    Likelihood to Recommend

    Ingram Micro

    For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
    Read full review

    Andolasoft

    This is a good thing for medium/large companies for inside the company and/or for interacting with remote employees/freelancers. As the program facilitates the interaction between employees and managers it speeds up the distribution of tasks and allows managers to identify possible problems on the fly. For indie developers - it's a little expensive.
    Read full review

    Pros

    Ingram Micro

    • The help desk ticket system is robust and modern.
    • Billing & invoicing from Harmony meets all our needs and is easy to use.
    • Project management and scheduling features help us stay organized and on schedule.
    Read full review

    Andolasoft

    • We tested the free version of the program. It improved communication within the team.
    • Allowed to trace performance and time spent on tasks. Each team member was aware of the status of the tasks and could plan their work.
    • Simplified interaction with managers, as it could present the results in the form of Gantt charts.
    Read full review

    Cons

    Ingram Micro

    • Training resources are still a work in progress.
    • As a software engineer, I'd like to see a more extensive API
    Read full review

    Andolasoft

    • The program interface is overloaded. Especially when there is little time for a detailed description of the tasks.
    • I would like a faster way to publish the result at the completion of the task.
    • Projects and tasks are two different workspaces/pages. Personally, it would be more convenient to combine these things.
    Read full review

    Pricing Details

    CloudBlue PSA

    Starting Price

    $0

    Editions & Modules

    CloudBlue PSA editions and modules pricing
    EditionModules
    Annual SaaS$65.001
    Monthly SaaSContact Sales2
    Annual On-PremiseContact Sales3

    Footnotes

    1. per month (billed annually)
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Orangescrum

    Starting Price

    $9 10 Users Unlimited Projects Unlimited Tasks, Storage limit 5 GB

    Editions & Modules

    Orangescrum editions and modules pricing
    EditionModules
    Startup$91
    Basic$292
    Standard$493
    Professional$894
    Corporate$1295

    Footnotes

    1. 10 Users Unlimited Projects Unlimited Tasks, Storage limit 5 GB
    2. 20 Users Unlimited Projects Unlimited Tasks, Resource Availability, Storage limit 15 GB
    3. 35 Users Unlimited Projects Unlimited Tasks, Resource Availability, Storage limit 30 GB
    4. Unlimited Users: Unlimited Projects and Unlimited Tasks, Resource Availability, Storage limit 50 GB
    5. 100 Users, Unlimited Projects, Unlimited Tasks, Resource Availability, Storage limit 100 GB.

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional free

    Additional Details

    Orangescrum Marketplace : https://www.orangescrum.org/add-on

    Alternatives Considered

    Ingram Micro

    Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
    Read full review

    Andolasoft

    Trello was excellent, but we did not choose it because of the price and relatively positive feedback from employees using Orangescrum who wanted the easiest and fastest way to create reports so as not to be distracted from work (as a two-click report).
    Read full review

    Return on Investment

    Ingram Micro

    • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
    • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
    Read full review

    Andolasoft

    • It accelerated the work of the team, but the mastering of the program interface was slow.
    • The interface is not intuitive. It proved to be quite complicated.
    • For managers, the program has facilitated reporting and streamlined team tracking.
    Read full review

    Screenshots

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