CloudBlue PSA vs. Planview Daptiv

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

I would recommend Daptiv for anyone who is look for a collaborative tool that is easy to use and provides excellent results for project management and resource allocation. The tool offers many various capabilities and is not isolated for use with one or two workgroups. Its versatility allows many workgroups across many different organizations to use it. In my previous role, I used Daptiv in both a Project Management and Account Services Information Technology role. In my current workplace, I would like to leverage Daptiv for Product Launch and tracking as well as change request visibility in the Release Management Organization of a pharmaceutical company. Both roles and companies are vastly different however Daptiv would serve a great purpose in both situations although my needs are different.

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Resource allocation, when fully integrated provides a in depth view of what everyone is working on, as well as their availability.
• Portfolio reporting provides a good view of where all projects are at in their lifecycle.
• Time tracking is simple to use.

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• The Daptiv UI has seen some significant improvements recently that were long in coming. However I am still waiting for more that are on their plan. Lack of ability to customize what appears on specific screens or to add hover over help for less experienced users make it a difficult sell for some of our occasional users.
• Daptiv comes with Cognos reports that does allow reporting against all the data elements. However the lack of ability to extract data in any form other than an emailed report significantly limits the ability to interface with the data.
• Changes to many of the data elements are not tracked to who made changes and when.
• Access to data elements is at a very broad level making it difficult to allow third party users to use the tool with limited access.

Incentivized

As previously mentioned, we were not able to get the product to solve our particular problem. After time spent implementing a custom solution, it was the decision of the executive team to discontinue the agreement. The costs of training the team didn't outweigh the cost of hiring an employee to do the translation of schedules to web view.

The main thing that I have to apologize for is the UI. Does the job but just not the flexible responsive experience that most users are used to.

Incentivized

In the 3 years I have worked with Daptiv I think it is been down once. The ONLY partial outages I have ever had have been with report automation.

Incentivized

Good support team! Developed relationships and were very pleasant to talk to. Daptiv went above and beyond on ensuring the customers were satisfied

I recommend using daptiv resources on your implementation to help with setup and training.

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

Daptiv is an integrated toolset that satisfies our needs for multiple functions (project intake, resource capacity management, time tracking, portfolio planning and management). Daptiv was selected based on our evaluation of multiple tools. It was a close race between a couple of tools but we felt that Daptiv was a better fit for both our immediate and long term needs.

Incentivized

We are quickly able to add more users as needed.

Incentivized

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• Better customer service - In Daptiv I can easily track the amount of time I worked on a project, so I can then tell my client accurately how much time I spent.
• Effectively managing budgets - When I know I need to stick to a certain budget on a project, I can carefully plan and be aware of my time and money spent in Daptiv.