1 Rating
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Score 10 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Anonymous | TrustRadius Reviewer

WorkOtter PPM

I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
Adam Gordon | TrustRadius Reviewer

Feature Rating Comparison

Project Management

CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
9.9
Task Management
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Resource Management
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Gantt Charts
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Scheduling
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Workflow Automation
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Team Collaboration
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
9.0
Support for Agile Methodology
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Timesheet Tracking
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0
Change request and Case Management
CloudBlue PSA (formerly HarmonyPSA)
WorkOtter PPM
10.0

Pros

CloudBlue PSA (formerly HarmonyPSA)

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Anonymous | TrustRadius Reviewer

WorkOtter PPM

  • Users find it easy to use which is important if you have a large number of users who don't have time for a lot of training or when new hires come on-board.
  • WorkOtter has a lot of advanced features that we don't use but when we do need one, it is nice to know the feature is waiting for us. We have used several of these features for special projects.
  • It does a good job with resource management.
Anonymous | TrustRadius Reviewer

Cons

CloudBlue PSA (formerly HarmonyPSA)

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Anonymous | TrustRadius Reviewer

WorkOtter PPM

  • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
Adam Gordon | TrustRadius Reviewer

Alternatives Considered

CloudBlue PSA (formerly HarmonyPSA)

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Anonymous | TrustRadius Reviewer

WorkOtter PPM

No answers on this topic

Return on Investment

CloudBlue PSA (formerly HarmonyPSA)

  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Anonymous | TrustRadius Reviewer

WorkOtter PPM

  • I think it has really helped us make sure we are using resources effectively but I think it is hard to prove. Although we don't have hard ROI numbers, I believe the general feeling is that you really need a good PPM tool or will waste a lot of time and money.
  • It helps with communication since we have a standard process.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudBlue PSA (formerly HarmonyPSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudBlue PSA (formerly HarmonyPSA) Editions & Modules

Edition
Annual SaaS$65.001
Monthly SaaSContact Sales
Annual On-PremiseContact Sales
  1. per month (billed annually)
  2. none
Additional Pricing Details

WorkOtter PPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WorkOtter PPM Editions & Modules

Edition
Time/Status$101
Team$202
Manager$352
  1. per user per month
  2. per user, per month
Additional Pricing Details
Time/Status Tier is BEST FOR: Contractors, Consultants, Limited Team Members FUNCTIONALITY AVAILABLE:Timesheets, Adjust Estimate To Complete, Create Notes for PM and Team Members Team Tier is BEST FOR: Customers, Suppliers, Contractors, Consultants, Team Members FUNCTIONALITY INCLUDES TIME/STATUS PLUS: My Home Dashboards, Support Log Updates, Issue Updates, Changes, Timesheet & Expenses, Risks, Action Items Limited, Reporting, E-Mail Updates, Chat & Collaboration Manager Tier is BEST FOR: Project Managers, Program Managers, Executives, PMO Department Managers, Administrators FUNCTIONALITY INCLUDES TEAM PLUS: Project Management, Microsoft Project -Way Sync, Dashboard Reporting, Program Management, Resource Management, Portfolio Management, Workflow Management, Estimating and Templates

Rating Summary

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)
10.0
WorkOtter PPM
10.0

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