What users are saying about
3 Ratings
4 Ratings
3 Ratings
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Score 9.2 out of 100
4 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Project Management

    CloudBlue PSA

    Feature Set Not Supported
    N/A
    9.9

    WorkOtter PPM

    99%
    WorkOtter PPM ranks higher in 9/9 features

    Task Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Resource Management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Gantt Charts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Support for Agile Methodology

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Timesheet Tracking

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Change request and Case Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • CloudBlue PSA and WorkOtter PPM are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    CloudBlue PSA

    100%
    1 Rating
    10.0

    WorkOtter PPM

    100%
    2 Ratings

    Likelihood to Recommend

    Ingram Micro

    For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
    Read full review

    WorkOtter

    I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
    Read full review

    Pros

    Ingram Micro

    • The help desk ticket system is robust and modern.
    • Billing & invoicing from Harmony meets all our needs and is easy to use.
    • Project management and scheduling features help us stay organized and on schedule.
    Read full review

    WorkOtter

    • Users find it easy to use which is important if you have a large number of users who don't have time for a lot of training or when new hires come on-board.
    • WorkOtter has a lot of advanced features that we don't use but when we do need one, it is nice to know the feature is waiting for us. We have used several of these features for special projects.
    • It does a good job with resource management.
    Read full review

    Cons

    Ingram Micro

    • Training resources are still a work in progress.
    • As a software engineer, I'd like to see a more extensive API
    Read full review

    WorkOtter

    • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
    Read full review

    Pricing Details

    CloudBlue PSA

    Starting Price

    $0

    Editions & Modules

    CloudBlue PSA editions and modules pricing
    EditionModules
    Annual SaaS$65.001
    Monthly SaaSContact Sales2
    Annual On-PremiseContact Sales3

    Footnotes

    1. per month (billed annually)
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WorkOtter PPM

    Starting Price

    $10 per user per month

    Editions & Modules

    WorkOtter PPM editions and modules pricing
    EditionModules
    Time/Status$101
    Team$202
    Manager$353

    Footnotes

    1. per user per month
    2. per user, per month
    3. per user, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Time/Status Tier is BEST FOR: Contractors, Consultants, Limited Team Members FUNCTIONALITY AVAILABLE:Timesheets, Adjust Estimate To Complete, Create Notes for PM and Team Members Team Tier is BEST FOR: Customers, Suppliers, Contractors, Consultants, Team Members FUNCTIONALITY INCLUDES TIME/STATUS PLUS: My Home Dashboards, Support Log Updates, Issue Updates, Changes, Timesheet & Expenses, Risks, Action Items Limited, Reporting, E-Mail Updates, Chat & Collaboration Manager Tier is BEST FOR: Project Managers, Program Managers, Executives, PMO Department Managers, Administrators FUNCTIONALITY INCLUDES TEAM PLUS: Project Management, Microsoft Project -Way Sync, Dashboard Reporting, Program Management, Resource Management, Portfolio Management, Workflow Management, Estimating and Templates

    Alternatives Considered

    Ingram Micro

    Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
    Read full review

    WorkOtter

    No answers on this topic

    Return on Investment

    Ingram Micro

    • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
    • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
    Read full review

    WorkOtter

    • I think it has really helped us make sure we are using resources effectively but I think it is hard to prove. Although we don't have hard ROI numbers, I believe the general feeling is that you really need a good PPM tool or will waste a lot of time and money.
    • It helps with communication since we have a standard process.
    Read full review

    Screenshots

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