CloudBlue vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBlue
Score 8.3 out of 10
N/A
CloudBlue, an Ingram Micro supports subscription, partner, and catalog management for users by helping them to grow their B2B ecosystem. The solution includes CloudBlue Commerce, and CloudBlue Connect.N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
CloudBlueSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudBlueSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
CloudBlueSalesforce Commerce Cloud
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudBlueSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
CloudBlue
-
Ratings
Salesforce Commerce Cloud
7.4
36 Ratings
5% below category average
Product catalog & listings00 Ratings8.533 Ratings
Product management00 Ratings8.133 Ratings
Bulk product upload00 Ratings7.032 Ratings
Branding00 Ratings5.232 Ratings
Mobile storefront00 Ratings7.430 Ratings
Product variations00 Ratings6.134 Ratings
Website integration00 Ratings8.033 Ratings
Visual customization00 Ratings8.434 Ratings
CMS00 Ratings7.731 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
CloudBlue
-
Ratings
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Abandoned cart recovery00 Ratings8.126 Ratings
Checkout user experience00 Ratings7.931 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
CloudBlue
-
Ratings
Salesforce Commerce Cloud
6.7
29 Ratings
22% below category average
eCommerce security00 Ratings6.729 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
CloudBlue
-
Ratings
Salesforce Commerce Cloud
7.8
32 Ratings
2% above category average
Promotions & discounts00 Ratings7.830 Ratings
Personalized recommendations00 Ratings8.832 Ratings
SEO00 Ratings6.628 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
CloudBlue
-
Ratings
Salesforce Commerce Cloud
7.7
34 Ratings
3% below category average
Multi-site management00 Ratings8.130 Ratings
Order processing00 Ratings8.231 Ratings
Inventory management00 Ratings7.230 Ratings
Shipping00 Ratings8.025 Ratings
Custom functionality00 Ratings7.232 Ratings
Best Alternatives
CloudBlueSalesforce Commerce Cloud
Small Businesses

No answers on this topic

Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Folloze
Folloze
Score 8.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Folloze
Folloze
Score 8.2 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudBlueSalesforce Commerce Cloud
Likelihood to Recommend
9.0
(1 ratings)
8.0
(47 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(11 ratings)
Usability
-
(0 ratings)
7.0
(3 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
CloudBlueSalesforce Commerce Cloud
Likelihood to Recommend
Ingram Micro
CloudBlue is a fairly scalable platform that enables instant use of new products. Integrations with third-party products make the go-to-market process seamless and simple.
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Ingram Micro
  • Easy to integrate new products.
  • Subscription management.
  • The design is clean and intuitive.
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Ingram Micro
  • The CloudBlue platform is quite scalable, and the ecosystem of included ISVs allows us to add any new product to the market immediately and simply.
Read full review
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Likelihood to Renew
Ingram Micro
No answers on this topic
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Ingram Micro
No answers on this topic
Salesforce
Salesforce is great once you understand how to use it. There is a very large learning curve at the beginning, and still to this day I continue to learn new things about the program, however, once you have an understanding of the functionality that it holds, it is definitely a powerhouse compared to the competitors in the market
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Reliability and Availability
Ingram Micro
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Support Rating
Ingram Micro
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Ingram Micro
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Read full review
Implementation Rating
Ingram Micro
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Ingram Micro
No answers on this topic
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
Ingram Micro
  • In my very personal review, I can mention that this instrument does not have negative points that harm us; rather, we are quite practical with this product.
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
Read full review
ScreenShots