What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
CrazyCall
Hosted PBX
CloudCall
10.0
CrazyCall
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
CrazyCall
User templates
CloudCall
10.0
CrazyCall
Call reports
CloudCall
10.0
CrazyCall
Directory of employee names
CloudCall
10.0
CrazyCall

Call Management

CloudCall
9.6
CrazyCall
Answering rules
CloudCall
10.0
CrazyCall
Call recording
CloudCall
10.0
CrazyCall
Call park
CloudCall
9.0
CrazyCall
Call screening
CloudCall
10.0
CrazyCall
Message alerts
CloudCall
9.0
CrazyCall

VoIP system collaboration

CloudCall
9.0
CrazyCall
Audio conferencing
CloudCall
8.0
CrazyCall
Instant messaging
CloudCall
10.0
CrazyCall

Mobile apps

CloudCall
7.0
CrazyCall
Mobile app for iOS
CloudCall
7.0
CrazyCall

Contact Center Software

CloudCall
CrazyCall
7.5
Agent dashboard
CloudCall
CrazyCall
6.0
Validate callers
CloudCall
CrazyCall
7.0
Outbound response
CloudCall
CrazyCall
8.0
Call forwarding
CloudCall
CrazyCall
8.0
Click-to-call (CTC)
CloudCall
CrazyCall
9.0
Warm transfer
CloudCall
CrazyCall
8.0
Predictive dialing
CloudCall
CrazyCall
7.0
Interactive voice response
CloudCall
CrazyCall
7.0
REST APIs
CloudCall
CrazyCall
7.0
Call scripts
CloudCall
CrazyCall
8.0
Call tracking
CloudCall
CrazyCall
9.0
Multichannel integration
CloudCall
CrazyCall
7.0
CRM software integration
CloudCall
CrazyCall
7.0

Workforce Optimization (WFO)

CloudCall
CrazyCall
5.4
Inbound call routing
CloudCall
CrazyCall
4.0
Omnichannel inbound routing
CloudCall
CrazyCall
4.0
Recording
CloudCall
CrazyCall
8.0
Quality management
CloudCall
CrazyCall
7.0
Call analytics
CloudCall
CrazyCall
5.0
Historical reporting
CloudCall
CrazyCall
5.0
Live reporting
CloudCall
CrazyCall
5.0
Customer surveys
CloudCall
CrazyCall
6.0
Customer interaction analytics
CloudCall
CrazyCall
5.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

CloudCall
8.0
CrazyCall
8.0

Support Rating

CloudCall
10.0
CrazyCall

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