CloudCall vs CrazyCall

Likelihood to Recommend

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Feature Rating Comparison

CloudCall

CrazyCall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

CrazyCall

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

CrazyCall

Audio conferencing

Instant messaging

CloudCall

CrazyCall

Mobile app for iOS

CloudCall

CrazyCall

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CloudCall

CrazyCall

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Support Rating

CloudCall 10.0

Based on 1 answer

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CloudCall Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

CloudCall

CrazyCall

CloudCall

CrazyCall

Likelihood to Recommend

CloudCall

CrazyCall

Feature Rating Comparison

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Instant messaging

Mobile app for iOS

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

CloudCall

CrazyCall

Cons

CloudCall

CrazyCall

Support Rating

CloudCall

CrazyCall

Alternatives Considered

CloudCall

CrazyCall

Return on Investment

CloudCall

CrazyCall

Screenshots

CloudCall

CrazyCall

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CloudCall Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison