What users are saying about
2 Ratings
11 Ratings
2 Ratings
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Score 8 out of 100
11 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Freshcaller

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Freshcaller
6.5
Hosted PBX
CloudCall
10.0
Freshcaller
6.2
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Freshcaller
7.4
User templates
CloudCall
10.0
Freshcaller
Call reports
CloudCall
10.0
Freshcaller
6.0
Directory of employee names
CloudCall
10.0
Freshcaller
6.3

Call Management

CloudCall
9.6
Freshcaller
7.0
Answering rules
CloudCall
10.0
Freshcaller
6.8
Call recording
CloudCall
10.0
Freshcaller
7.8
Call park
CloudCall
9.0
Freshcaller
7.0
Call screening
CloudCall
10.0
Freshcaller
5.7
Message alerts
CloudCall
9.0
Freshcaller
7.6

VoIP system collaboration

CloudCall
9.0
Freshcaller
6.0
Audio conferencing
CloudCall
8.0
Freshcaller
6.0
Instant messaging
CloudCall
10.0
Freshcaller

Mobile apps

CloudCall
7.0
Freshcaller
Mobile app for iOS
CloudCall
7.0
Freshcaller

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Freshcaller

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Freshcaller

Freshcaller 6.5
Based on 3 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Freshcaller

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Freshcaller

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Freshcaller
6.7

Usability

CloudCall
Freshcaller
8.0

Support Rating

CloudCall
10.0
Freshcaller
6.5

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