What users are saying about
2 Ratings
Top Rated
83 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

The ability to have video conferences is a great functionality offered through Jive. I would most definitely recommend it due to the quality of the audio and connection when utilizing this feature. The Jive app offered in the apps market isn't the best option if you are needing to take calls while on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
GoToConnect (formerly Jive)
7.6
Hosted PBX
CloudCall
10.0
GoToConnect (formerly Jive)
8.2
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
GoToConnect (formerly Jive)
8.6
User templates
CloudCall
10.0
GoToConnect (formerly Jive)
6.6
Call reports
CloudCall
10.0
GoToConnect (formerly Jive)
6.4
Directory of employee names
CloudCall
10.0
GoToConnect (formerly Jive)
7.9

Call Management

CloudCall
9.6
GoToConnect (formerly Jive)
7.8
Answering rules
CloudCall
10.0
GoToConnect (formerly Jive)
8.6
Call recording
CloudCall
10.0
GoToConnect (formerly Jive)
7.3
Call park
CloudCall
9.0
GoToConnect (formerly Jive)
7.8
Call screening
CloudCall
10.0
GoToConnect (formerly Jive)
7.6
Message alerts
CloudCall
9.0
GoToConnect (formerly Jive)
7.9

VoIP system collaboration

CloudCall
9.0
GoToConnect (formerly Jive)
7.4
Audio conferencing
CloudCall
8.0
GoToConnect (formerly Jive)
8.3
Instant messaging
CloudCall
10.0
GoToConnect (formerly Jive)
4.4
Video conferencing
CloudCall
GoToConnect (formerly Jive)
8.3
Video screen sharing
CloudCall
GoToConnect (formerly Jive)
8.5

Mobile apps

CloudCall
7.0
GoToConnect (formerly Jive)
5.6
Mobile app for iOS
CloudCall
7.0
GoToConnect (formerly Jive)
5.5
Mobile app for Android
CloudCall
GoToConnect (formerly Jive)
5.7

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • PBX portal is a bit bulky; there are a lot of links but not always the most intuitive. That said, customer service is great about helping to navigate and change it if anything is needed.
  • When I call they always ask me for the ticket number first. It would be good if they could ask if I have opened a ticket or need to open one. Conversations can be a bit lengthy trying to explain what I'm needing to do.
Sarah Pratt | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.3
Based on 3 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.3
Based on 41 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.7
Based on 84 answers
When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved
Michael Prodywus | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 2 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Significant savings over hosted PBX with PRI lines. Add in service contracts, software maintenance, online meeting services and the cost savings increases even more.
  • Previously we shared online video conferencing accounts. We no longer have to do that and deal with the confusion of juggling shared accounts
  • We now have internal extension dialing. Something we did not have previously
  • Jive was flexible and offered incentives to use them as your phone carrier
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

CloudCall
8.0
GoToConnect (formerly Jive)
8.4

Likelihood to Renew

CloudCall
GoToConnect (formerly Jive)
9.3

Usability

CloudCall
GoToConnect (formerly Jive)
8.3

Support Rating

CloudCall
10.0
GoToConnect (formerly Jive)
8.7

Implementation Rating

CloudCall
GoToConnect (formerly Jive)
9.1

Add comparison