What users are saying about
2 Ratings
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Score 8 out of 100
17 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
HCL Sametime (formerly from IBM)
8.3
Hosted PBX
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
User templates
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
Call reports
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
Directory of employee names
CloudCall
10.0
HCL Sametime (formerly from IBM)
9.6

Call Management

CloudCall
9.6
HCL Sametime (formerly from IBM)
8.3
Answering rules
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
Call recording
CloudCall
10.0
HCL Sametime (formerly from IBM)
8.0
Call park
CloudCall
9.0
HCL Sametime (formerly from IBM)
8.0
Call screening
CloudCall
10.0
HCL Sametime (formerly from IBM)
9.0
Message alerts
CloudCall
9.0
HCL Sametime (formerly from IBM)
8.5

VoIP system collaboration

CloudCall
9.0
HCL Sametime (formerly from IBM)
3.0
Audio conferencing
CloudCall
8.0
HCL Sametime (formerly from IBM)
3.0
Instant messaging
CloudCall
10.0
HCL Sametime (formerly from IBM)
Video conferencing
CloudCall
HCL Sametime (formerly from IBM)
2.9

Mobile apps

CloudCall
7.0
HCL Sametime (formerly from IBM)
6.8
Mobile app for iOS
CloudCall
7.0
HCL Sametime (formerly from IBM)
6.8
Mobile app for Android
CloudCall
HCL Sametime (formerly from IBM)
6.8

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani | TrustRadius Reviewer

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CloudCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Performance

CloudCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.5
Based on 4 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
Anonymous | TrustRadius Reviewer

Scalability

CloudCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
HCL Sametime (formerly from IBM)
8.3

Likelihood to Renew

CloudCall
HCL Sametime (formerly from IBM)
10.0

Usability

CloudCall
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

CloudCall
HCL Sametime (formerly from IBM)
10.0

Performance

CloudCall
HCL Sametime (formerly from IBM)
9.0

Support Rating

CloudCall
10.0
HCL Sametime (formerly from IBM)
8.5

Scalability

CloudCall
HCL Sametime (formerly from IBM)
10.0

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