CloudCall vs. MiVoice Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
MiVoice Business
Score 6.0 out of 10
N/A
MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.N/A
Pricing
CloudCallMiVoice Business
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
No answers on this topic
Offerings
Pricing Offerings
CloudCallMiVoice Business
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Features
CloudCallMiVoice Business
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
4% above category average
MiVoice Business
6.6
1 Ratings
19% below category average
Hosted PBX8.03 Ratings6.01 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings7.01 Ratings
User templates9.02 Ratings7.01 Ratings
Call reports9.03 Ratings4.01 Ratings
Directory of employee names7.53 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
0% above category average
MiVoice Business
7.0
1 Ratings
17% below category average
Answering rules9.03 Ratings9.01 Ratings
Call recording9.53 Ratings2.01 Ratings
Call park7.53 Ratings9.01 Ratings
Call screening7.53 Ratings5.01 Ratings
Message alerts8.03 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
6% below category average
MiVoice Business
3.3
1 Ratings
83% below category average
Video conferencing7.52 Ratings1.01 Ratings
Audio conferencing8.03 Ratings7.01 Ratings
Video screen sharing7.01 Ratings2.01 Ratings
Instant messaging7.53 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
9% above category average
MiVoice Business
-
Ratings
Mobile app for iOS8.53 Ratings00 Ratings
Mobile app for Android9.01 Ratings00 Ratings
Best Alternatives
CloudCallMiVoice Business
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallMiVoice Business
Likelihood to Recommend
8.5
(3 ratings)
6.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudCallMiVoice Business
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
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Mitel Networks Corporation
As a phone system, MiVoice Business is absolutely fantastic. It's equipment and even virtual appliances are extremely stable. Simple auto attendants and making/receiving calls is where the strength is. Where is needs help is the Windows-based software. Upgrading this can be extremely difficult and it frequently fails for no reason. Services stop running and needs frequent reboots. The client has improved greatly with newer releases but can be buggy. Sadly, the old ways of a traditional desktop phone is dying and I think MiVoice Business isn't as good as some other options that provide more. The end user client just isn't as stable as something like Microsoft Teams or Zoom Voice that can provide a more stable soft phone experience.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
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Mitel Networks Corporation
  • Virtual appliances if you have a strong VM infrastructure
  • The user client is decent and has improved since earlier versions of MiVoice Business
  • Extremely easy to setup new extensions/users
  • For the most part, it's an extremely stable system with just making and receiving phone calls.
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Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
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Mitel Networks Corporation
  • Softphone working through a VPN/Work-From-Home has always been a struggle
  • While I'm told an upgrade is near, the Contact Center is outdated and needs work
  • The upgrade process is very flakey and regularly fails on a Window server.
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Support Rating
CloudCall
Customer support is always responsive and timely.
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Mitel Networks Corporation
No answers on this topic
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
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Mitel Networks Corporation
I've used MiVoice Business at multiple employers. Once of them was moving from a very old Avaya PBX, another was with an NEC phone system that was slightly newer. MiVoice was far more easier to setup phones, setup users, manage voicemail, ETC. While we had consultants perform any upgrades with Avaya and NEC, MiVoice we did more collaborative with our support partner but we ran into far more issues with upgrades of MiVoice. My last 2 companies have discussed moving their phone system to Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams. Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.
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Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
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Mitel Networks Corporation
  • Was able to replace our old dying PBX system
  • Softphone, when it's working, allows users to answer phone calls from home
  • Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd