What users are saying about
2 Ratings
246 Ratings
2 Ratings
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Score 8 out of 100
246 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%
6.0

RingCentral MVP

60%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
5.8
58%
31 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
5.9
59%
43 Ratings

User templates

10.0
100%
1 Rating
5.7
57%
37 Ratings

Call reports

10.0
100%
1 Rating
6.1
61%
49 Ratings

Directory of employee names

10.0
100%
1 Rating
6.4
64%
54 Ratings

Call Management

9.6

CloudCall

96%
6.6

RingCentral MVP

66%
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
7.0
70%
55 Ratings

Call recording

10.0
100%
1 Rating
6.2
62%
55 Ratings

Call park

9.0
90%
1 Rating
6.3
63%
48 Ratings

Call screening

10.0
100%
1 Rating
6.8
68%
53 Ratings

Message alerts

9.0
90%
1 Rating
6.8
68%
60 Ratings

VoIP system collaboration

9.0

CloudCall

90%
5.8

RingCentral MVP

58%
CloudCall ranks higher in 2/4 features

Audio conferencing

8.0
80%
1 Rating
6.1
61%
56 Ratings

Instant messaging

10.0
100%
1 Rating
5.0
50%
21 Ratings

Video conferencing

N/A
0 Ratings
6.0
60%
46 Ratings

Video screen sharing

N/A
0 Ratings
6.1
61%
20 Ratings

Mobile apps

7.0

CloudCall

70%
6.5

RingCentral MVP

65%
CloudCall ranks higher in 1/2 features

Mobile app for iOS

7.0
70%
1 Rating
5.9
59%
48 Ratings

Mobile app for Android

N/A
0 Ratings
7.1
71%
43 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
6.9

RingCentral MVP

69%
69 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
10.0

RingCentral MVP

100%
9 Ratings

Usability

CloudCall

N/A
0 Ratings
3.1

RingCentral MVP

31%
6 Ratings

Availability

CloudCall

N/A
0 Ratings
8.0

RingCentral MVP

80%
1 Rating

Performance

CloudCall

N/A
0 Ratings
8.0

RingCentral MVP

80%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings
3.5

RingCentral MVP

35%
37 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
8.1

RingCentral MVP

81%
3 Ratings

Contract Terms and Pricing Model

CloudCall

N/A
0 Ratings
1.0

RingCentral MVP

10%
1 Rating

Product Scalability

CloudCall

N/A
0 Ratings
6.0

RingCentral MVP

60%
1 Rating

Professional Services

CloudCall

N/A
0 Ratings
1.0

RingCentral MVP

10%
1 Rating

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

RingCentral MVP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19.99 per month

RingCentral MVP Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 10.0
Based on 9 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 3.1
Based on 6 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Performance

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 3.5
Based on 37 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 8.1
Based on 3 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

RingCentral MVP

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Contract Terms and Pricing Model

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 1.0
Based on 1 answer
not to sign up for it or give them any money for a product that does not work
Scott LaMay | TrustRadius Reviewer

Scalability

CloudCall

No score
No answers yet
No answers on this topic

RingCentral MVP

RingCentral MVP 6.0
Based on 1 answer
There is a browser version which allows the product to be used by almost anyone.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

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