What users are saying about
2 Ratings
7 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Telynx

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Jonathan Aguiar | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Telynx
Hosted PBX
CloudCall
10.0
Telynx
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Telynx
User templates
CloudCall
10.0
Telynx
Call reports
CloudCall
10.0
Telynx
Directory of employee names
CloudCall
10.0
Telynx

Call Management

CloudCall
9.6
Telynx
Answering rules
CloudCall
10.0
Telynx
Call recording
CloudCall
10.0
Telynx
Call park
CloudCall
9.0
Telynx
Call screening
CloudCall
10.0
Telynx
Message alerts
CloudCall
9.0
Telynx

VoIP system collaboration

CloudCall
9.0
Telynx
Audio conferencing
CloudCall
8.0
Telynx
Instant messaging
CloudCall
10.0
Telynx

Mobile apps

CloudCall
7.0
Telynx
Mobile app for iOS
CloudCall
7.0
Telynx

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Telynx

  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
Waseem Khan | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Telynx

  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
Jonathan Aguiar | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Telynx

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Telynx

Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
Joan Leon | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Telynx

  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
Waseem Khan | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

Telynx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Telynx Editions & Modules

Edition
Elastic SIP Trunking$0.0035 ($0.005)1
Voice API$0.0022
SMS API$0.00253
Fax$0.00704
Wireless$2.005
Identity Services & Data$0.00156
Networking$100.007
Verify API$0.048
  1. origination (termination) per minute
  2. per minute
  3. per send (free to receive)
  4. per page
  5. per month
  6. per LRN lookup
  7. per month (starting price)
  8. per API call
Additional Pricing Details
Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

Rating Summary

Add comparison