What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 8 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Twilio Flex
Hosted PBX
CloudCall
10.0
Twilio Flex
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Twilio Flex
User templates
CloudCall
10.0
Twilio Flex
Call reports
CloudCall
10.0
Twilio Flex
Directory of employee names
CloudCall
10.0
Twilio Flex

Call Management

CloudCall
9.6
Twilio Flex
Answering rules
CloudCall
10.0
Twilio Flex
Call recording
CloudCall
10.0
Twilio Flex
Call park
CloudCall
9.0
Twilio Flex
Call screening
CloudCall
10.0
Twilio Flex
Message alerts
CloudCall
9.0
Twilio Flex

VoIP system collaboration

CloudCall
9.0
Twilio Flex
Audio conferencing
CloudCall
8.0
Twilio Flex
Instant messaging
CloudCall
10.0
Twilio Flex

Mobile apps

CloudCall
7.0
Twilio Flex
Mobile app for iOS
CloudCall
7.0
Twilio Flex

Contact Center Software

CloudCall
Twilio Flex
8.0
Agent dashboard
CloudCall
Twilio Flex
8.0
Validate callers
CloudCall
Twilio Flex
8.0
Outbound response
CloudCall
Twilio Flex
8.0
Call forwarding
CloudCall
Twilio Flex
8.0
Warm transfer
CloudCall
Twilio Flex
8.0
Interactive voice response
CloudCall
Twilio Flex
8.0
REST APIs
CloudCall
Twilio Flex
8.0
Call scripts
CloudCall
Twilio Flex
8.0
Call tracking
CloudCall
Twilio Flex
8.0
Multichannel integration
CloudCall
Twilio Flex
8.0
CRM software integration
CloudCall
Twilio Flex
8.0

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Twilio Flex
8.0

Support Rating

CloudCall
10.0
Twilio Flex
1.0

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