Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

39 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score 8.8 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A

Pricing

Cisco Webex Experience Management (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Cisco Webex Experience Management (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Cisco Webex Experience Management (discontinued)
Considered Both Products	Cisco Webex Experience Management (discontinued) Verified User Professional Chose Cisco Webex Experience Management (discontinued) We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data … Incentivized Helpful? VN Vignesh Nayak Senior Inside Sales Specialist Chose Cisco Webex Experience Management (discontinued) Best meeting experience even though subscription cost is high. Compared to Zoom support and features Cisco Webex has more. Best efficient tool and we can integrate with any of our platforms. Recording of the session is easily accessible and there is more cloud storage compared … Incentivized Helpful? Verified User Manager Chose Cisco Webex Experience Management (discontinued) The Cisco Webex is much more secure in terms of managing business data plus the integration with the other product platform is making it a superior product to its peers. The simplicity of the design makes it different than products that are available in the market. I would … Incentivized Helpful? Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management gives time series analysis and helps in formalizes long term strategies and marketing plans. It gives overall scores about various parameters of comparisons, charts giving comparison between various time periods, may be daily, weekly, monthly … Incentivized Helpful? LS Lianet Silvester Customer Support Specialist Chose Cisco Webex Experience Management (discontinued) Besides the high cost of Cisco Webex Experience Management, it beats its competitors in all other aspects. Incentivized Helpful? Verified User General Manager Chose Cisco Webex Experience Management (discontinued) All are at par when comes to their capabilities and have some pros and cons. Implemented different ones in different places. Helpful? KS Kalavati Singh Project Manager Chose Cisco Webex Experience Management (discontinued) As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized Helpful? MR Mark Rosenberg Business Development Manager Chose Cisco Webex Experience Management (discontinued) Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to … Incentivized Helpful? BS Badri Sampath VP Consulting Chose Cisco Webex Experience Management (discontinued) [Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and … Incentivized Helpful?
Top Pros	Pro Screen sharing Pro Customers experience Pro Video conferencing
Top Cons	Minus Video call Minus Not effective Minus Software platforms

Best Alternatives
	Cisco Webex Experience Management (discontinued)
Small Businesses	Sogolytics Score 8.9 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	Cisco Webex Experience Management (discontinued)
Likelihood to Recommend	9.0 (13 ratings)
Likelihood to Renew	9.0 (1 ratings)
Usability	8.2 (1 ratings)
Support Rating	8.2 (1 ratings)

User Testimonials
	Cisco Webex Experience Management (discontinued)
Likelihood to Recommend	Discontinued Products Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business Incentivized Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Read full review
Pros	Discontinued Products Audio and video quality is amazing. Screen sharing is easy. Very secure connection. Collaboration is made easy. Easy access thanks to different versions available. Incentivized LS Lianet Silvester Customer Support Specialist Read full review
Cons	Discontinued Products Not always intuitive or user friendly Getting the most out of the software requires dedicated personnel/time Not that useful unless you'll do something with the data Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Discontinued Products We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets. Incentivized VN Vignesh Nayak Senior Inside Sales Specialist Read full review
Usability	Discontinued Products No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps Incentivized BS Badri Sampath VP Consulting Read full review
Support Rating	Discontinued Products Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm. Incentivized BS Badri Sampath VP Consulting Read full review
Alternatives Considered	Discontinued Products As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized KS Kalavati Singh Project Manager Read full review
Return on Investment	Discontinued Products We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet. We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction. Incentivized Verified User Anonymous Read full review
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