What users are saying about
1 Ratings
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Score 10 out of 100
12 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CloudContactAI

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.
travor house | TrustRadius Reviewer

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
Anonymous | TrustRadius Reviewer

Pros

CloudContactAI

  • Facilitate email campaigns
  • Facilitate voice campaigns
  • Facilitate SMS campaigns
travor house | TrustRadius Reviewer

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
Anonymous | TrustRadius Reviewer

Cons

CloudContactAI

  • Can improve the voice calling functionality
  • Can make the user interface a little easier
  • Can improve the billing section
travor house | TrustRadius Reviewer

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
Anonymous | TrustRadius Reviewer

Usability

CloudContactAI

CloudContactAI 10.0
Based on 1 answer
I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
travor house | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Support Rating

CloudContactAI

CloudContactAI 9.0
Based on 1 answer
CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.
travor house | TrustRadius Reviewer

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudContactAI

CloudContactAI provides SMS, email, and voice all on one platform so that you don't have to switch between accounts. These other software solutions offer all of these features but on separate accounts. Without CloudContactAI, I would have to use SimpleTexting, SendGrid, and Google Hangouts to leverage the same functionality that CloudContactAI offers on its one platform.
travor house | TrustRadius Reviewer

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudContactAI

  • Helped improve customer relationships
  • Helped drive more sales
  • Helped provide better support for our customers
travor house | TrustRadius Reviewer

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudContactAI

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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