What users are saying about
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79 Ratings
2 Ratings
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Score 10 out of 100

WhatsApp Business

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79 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CloudContactAI

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.
travor house | TrustRadius Reviewer

WhatsApp Business

Whatsapp Business is well suited for a situation where business clients are of [a] busy nature and will like to send [a] text or make inquiries through text. This way, they can use this platform to do so while they are been attended to by a rep. this allows for multi-tasking.
Kofi Joshua | TrustRadius Reviewer

Pros

CloudContactAI

  • Facilitate email campaigns
  • Facilitate voice campaigns
  • Facilitate SMS campaigns
travor house | TrustRadius Reviewer

WhatsApp Business

  • Most of the clients are on WhatsApp since it is so famous. This removes the hassle of telling a client to download a special software just so we can communicate with them without interruptions.
  • Can send virtually all kind of data through chats.
  • Ease of use: It is really easy to use for both the business and the clients, even with not so tech-savvy people.
  • Selling goods is even easier due to whatsapp pay.
  • It has an API, which makes interacting with customers faster and easier. One can even send programmed messages through this.
Varun Kainthla | TrustRadius Reviewer

Cons

CloudContactAI

  • Can improve the voice calling functionality
  • Can make the user interface a little easier
  • Can improve the billing section
travor house | TrustRadius Reviewer

WhatsApp Business

  • WhatsApp Business has registered with only 1 phone number for [lifetime]
  • Display name[s] are permanent
  • Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
  • [The] costumer has access to see your [profile] and copy them for their purpose
Gede Suardana | TrustRadius Reviewer

Usability

CloudContactAI

CloudContactAI 10.0
Based on 1 answer
I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
travor house | TrustRadius Reviewer

WhatsApp Business

WhatsApp Business 8.6
Based on 2 answers
WhatsApp Business, compared to Whatsapp Messenger, requires a more in-depth study of its features, especially if you want to use at its maximum power.
Estácio Sardeiro | TrustRadius Reviewer

Support Rating

CloudContactAI

CloudContactAI 9.0
Based on 1 answer
CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.
travor house | TrustRadius Reviewer

WhatsApp Business

WhatsApp Business 7.9
Based on 4 answers
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudContactAI

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.
Anonymous | TrustRadius Reviewer

WhatsApp Business

First this is free software as compare to other software and save our alot of cost. Further it's is very user friendly which all of one can easily use this without spending alot of time to learn it. It's available in all store app i.e. android and iphone. So all this push us to select whatapp business for better communication with in organization and our customers.
Syed Ali Hasnain | TrustRadius Reviewer

Return on Investment

CloudContactAI

  • Helped improve customer relationships
  • Helped drive more sales
  • Helped provide better support for our customers
travor house | TrustRadius Reviewer

WhatsApp Business

  • It has helped in serving more customers which has increased revenue
  • The automatic replies has helped in reducing time used in attending to F.A.Q
  • Message statistics has reveled to us important information which we have worked upon to better our services
Kofi Joshua | TrustRadius Reviewer

Screenshots

Pricing Details

CloudContactAI

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudContactAI Editions & Modules

Additional Pricing Details

WhatsApp Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WhatsApp Business Editions & Modules

Edition
WhatsApp BusinessFree
  1. none
Additional Pricing Details

Add comparison