Cloudflare Zero Trust Services vs. Webroot Endpoint Protection

I wanted to securely connect to my servers without getting tracked by malicious attackers, even though I was on public Wi-Fi. Security was my top priority, and I also wanted a setup that was easy and quick to start and provided great network performance. Cloudflare's Zero trust matches my criteria for becoming my first choice.

Incentivized

The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.

Incentivized

• Granular Restrictions
• Bot Management
• DNS protection

Incentivized

• It is very light weight and does not tax the computers resources
• Has a quick scan and does not take forevere when scanning
• It's central management on the web makes it easy to use and gives tons of control for Admins

Incentivized

• Good to see content re-categorization with different list for organizations.
• URL and headers rewrite.
• Events forwarding to on-premise SIEM.

Incentivized

• There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings.
• Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer.
• Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution.

Incentivized

It has proven successful so far in our environment for controlling malware/virus outbreaks.

Incentivized

Overall, Cloudflare Zero Trust Services is very usable. We just need to do a one-time setup on Cloudflare Zero Trust Service's website, download their app on the device, and connect it with secure authentication. That's it. The apps are available for almost all kinds of devices that we use, and hence, we can secure all of our required devices. The app interface is very user-friendly and has logging capability to debug in case something goes wrong.

Incentivized

Like I said before, sometimes I can't find what I need to change a setting.

Incentivized

Good chat support from the portal for basic questions and minor issues. The enterprise support line is provided as well.

Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.

Incentivized

I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.

Incentivized

Cloudflare was both the most feature-rich and cost-effective of comparisons. Presales engagement understood our challenges and was keen to solve them.

Incentivized

We found other products to be able to detect malware and malicious URL's better than Webroot Endpoint Protection. Thus, we moved away from Webroot Endpoint Protection. Also, over the years, there were at least 2 big mistakes by Webroot, where our business applications were flagged as malicious as a false positive. Webroot did a public apology, but those mistakes were highly disruptive.

Incentivized

• Cloudflare as a multipurpose vendor and solution helped us to replace many overlapped imperfect solutions.
• Cloudflare gives the company administrator a single pane of glass view which makes his work more effective.
• Cloudflare makes cloud transformation easier and more effective.

Incentivized

• The licenses are pretty expensive but less costly than an actual malware infestation.
• We have tremendous peace of mind knowing that our machines and communications are secure.
• Our IT consultants are a little more involved in day-to-day management than they were before deploying Webroot Endpoint Protection, which means an increase in cost, but again this is a fair price to pay for protection against Internet threats.

Incentivized