What users are saying about
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3080 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Sales Force Automation

    Cloudingo

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.1
    81%
    188 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Territory management

    N/A
    0 Ratings
    7.6
    76%
    149 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    184 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    173 Ratings

    Contract management

    N/A
    0 Ratings
    7.6
    76%
    146 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.4
    74%
    138 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.8
    78%
    159 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    131 Ratings

    Customer Service & Support

    Cloudingo

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    Cloudingo

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    CRM Project Management

    Cloudingo

    Feature Set Not Supported
    N/A
    7.4

    Salesforce

    74%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.5
    75%
    163 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    127 Ratings

    CRM Reporting & Analytics

    Cloudingo

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    160 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.9
    79%
    176 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    184 Ratings

    Customization

    Cloudingo

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    176 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    168 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    128 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    148 Ratings

    Security

    Cloudingo

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    139 Ratings

    Social CRM

    Cloudingo

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.6
    76%
    118 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    115 Ratings

    Integrations with 3rd-party Software

    Cloudingo

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    152 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    103 Ratings

    Platform

    Cloudingo

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Attribute Ratings

    • Cloudingo is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
    • Cloudingo and Salesforce.com are tied in 1 area: Usability

    Likelihood to Recommend

    8.6

    Cloudingo

    86%
    7 Ratings
    7.7

    Salesforce

    77%
    305 Ratings

    Likelihood to Renew

    10.0

    Cloudingo

    100%
    1 Rating
    9.4

    Salesforce

    94%
    49 Ratings

    Usability

    8.0

    Cloudingo

    80%
    2 Ratings
    8.0

    Salesforce

    80%
    94 Ratings

    Availability

    Cloudingo

    N/A
    0 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    Cloudingo

    N/A
    0 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    8.1

    Cloudingo

    81%
    5 Ratings
    7.6

    Salesforce

    76%
    121 Ratings

    In-Person Training

    Cloudingo

    N/A
    0 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    Cloudingo

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    10.0

    Cloudingo

    100%
    2 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Configurability

    Cloudingo

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Cloudingo

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Cloudingo

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Cloudingo

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Symphonic Source

    Cloudingo is great at mass merging account and contact records based off a specific criteria instead of having to do it manually within the record in SF. It also is easy to analyze a record while in a mass merge to see if you need to edit some values. However, having other standard objects would be very beneficial and even having it for custom objects could be helpful.
    Read full review

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Pros

    Symphonic Source

    • Cloudingo displays a single dashboard view of the quality of data you have in Salesforce. You no longer have to guess how much of your CRM is "clean" or "dirty".
    • Cloudingo allows you to test functionality in Salesforce Sandbox prior to conducting changes in Salesforce Production. I highly recommend thoroughly testing functionality prior to making changes in your live CRM.
    • Cloudingo allows you to mass merge and converts records automatically and manually either individually or in groups. This saves a lot of manual time in trying to keep your CRM's data clean.
    Read full review

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Cons

    Symphonic Source

    • I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.
    Read full review

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Pricing Details

    Cloudingo

    Starting Price

    $83 per month

    Editions & Modules

    Cloudingo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Salesforce

      Starting Price

      $25 per month

      Editions & Modules

      Salesforce editions and modules pricing
      EditionModules
      Essentials$25.001
      Professional$75.002
      Enterprise$150.003
      Unlimited$300.004

      Footnotes

      1. Per User/Per Month
      2. Per User/Per Month
      3. Per User/Per Month
      4. Per user/Per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Symphonic Source

      We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo
      Read full review

      Salesforce

      While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
      Read full review

      Usability

      Symphonic Source

      Very usable. I have not spent enough time to fully grasp the capabilities. The interface is fairly intuitive, and I think with more time, I would grasp it very well.
      Read full review

      Salesforce

      Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
      Read full review

      Reliability and Availability

      Symphonic Source

      No answers on this topic

      Salesforce

      Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
      Read full review

      Performance

      Symphonic Source

      No answers on this topic

      Salesforce

      Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
      Points per Salesforce -
      1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
      2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
      3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
      4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
      5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
      6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
      7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
      8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
      9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
      Read full review

      Support Rating

      Symphonic Source

      I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.
      Read full review

      Salesforce

      Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
      Read full review

      In-Person Training

      Symphonic Source

      No answers on this topic

      Salesforce

      I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

      I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
      Read full review

      Online Training

      Symphonic Source

      No answers on this topic

      Salesforce

      I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

      We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
      Read full review

      Implementation Rating

      Symphonic Source

      For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.
      Read full review

      Salesforce

      Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
      Read full review

      Alternatives Considered

      Symphonic Source

      We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, it appeared to have a steeper learning curve as well. So the combination of cloud-based, easier-to-use, and lower price led us to select Cloudingo over CRMFusion.
      Read full review

      Salesforce

      When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
      Read full review

      Contract Terms and Pricing Model

      Symphonic Source

      No answers on this topic

      Salesforce

      The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
      Read full review

      Scalability

      Symphonic Source

      No answers on this topic

      Salesforce

      I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
      Read full review

      Professional Services

      Symphonic Source

      No answers on this topic

      Salesforce

      Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
      Read full review

      Return on Investment

      Symphonic Source

      • Neglected and not used due to destructive automation
      • Fear of cleaning up data
      • Not wanting a human to do proper cleansing
      Read full review

      Salesforce

      • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
      • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
      Read full review

      Screenshots

      Add comparison