What users are saying about
23 Ratings
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Top Rated
2859 Ratings
23 Ratings
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Score 7.5 out of 100

Salesforce

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Top Rated
2859 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Cloudingo

Cloudingo is great at mass merging account and contact records based off a specific criteria instead of having to do it manually within the record in SF. It also is easy to analyze a record while in a mass merge to see if you need to edit some values. However, having other standard objects would be very beneficial and even having it for custom objects could be helpful.
Anonymous | TrustRadius Reviewer

Salesforce

It's a great customer relationship management in the view of sales and services. Marketing wise it's difficult for lead management and we've experienced some syncing issues with the marketing automation tool. We've noticed that when records are merged, important info from the deleted record is not available anymore and this sometimes causes difficulty with alignment in reports. The custom report format too is only limited to 3 objects.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloudingo
Salesforce
7.8
Customer data management / contact management
Cloudingo
Salesforce
8.3
Workflow management
Cloudingo
Salesforce
7.8
Territory management
Cloudingo
Salesforce
7.7
Opportunity management
Cloudingo
Salesforce
8.3
Integration with email client (e.g., Outlook or Gmail)
Cloudingo
Salesforce
7.2
Contract management
Cloudingo
Salesforce
7.7
Quote & order management
Cloudingo
Salesforce
7.6
Interaction tracking
Cloudingo
Salesforce
8.0
Channel / partner relationship management
Cloudingo
Salesforce
7.8

Customer Service & Support

Cloudingo
Salesforce
8.5
Case management
Cloudingo
Salesforce
9.0
Call center management
Cloudingo
Salesforce
8.4
Help desk management
Cloudingo
Salesforce
8.3

Marketing Automation

Cloudingo
Salesforce
7.8
Lead management
Cloudingo
Salesforce
8.0
Email marketing
Cloudingo
Salesforce
7.5

CRM Project Management

Cloudingo
Salesforce
7.4
Task management
Cloudingo
Salesforce
7.5
Billing and invoicing management
Cloudingo
Salesforce
6.7
Reporting
Cloudingo
Salesforce
8.1

CRM Reporting & Analytics

Cloudingo
Salesforce
8.3
Forecasting
Cloudingo
Salesforce
8.1
Pipeline visualization
Cloudingo
Salesforce
8.3
Customizable reports
Cloudingo
Salesforce
8.4

Customization

Cloudingo
Salesforce
8.1
Custom fields
Cloudingo
Salesforce
8.3
Custom objects
Cloudingo
Salesforce
8.3
Scripting environment
Cloudingo
Salesforce
7.8
API for custom integration
Cloudingo
Salesforce
8.0

Security

Cloudingo
Salesforce
8.6
Single sign-on capability
Cloudingo
Salesforce
8.4
Role-based user permissions
Cloudingo
Salesforce
8.7

Social CRM

Cloudingo
Salesforce
7.6
Social data
Cloudingo
Salesforce
7.5
Social engagement
Cloudingo
Salesforce
7.6

Integrations with 3rd-party Software

Cloudingo
Salesforce
7.5
Marketing automation
Cloudingo
Salesforce
7.6
Compensation management
Cloudingo
Salesforce
7.4

Platform

Cloudingo
Salesforce
7.7
Mobile access
Cloudingo
Salesforce
7.7

Pros

Cloudingo

  • Cloudingo displays a single dashboard view of the quality of data you have in Salesforce. You no longer have to guess how much of your CRM is "clean" or "dirty".
  • Cloudingo allows you to test functionality in Salesforce Sandbox prior to conducting changes in Salesforce Production. I highly recommend thoroughly testing functionality prior to making changes in your live CRM.
  • Cloudingo allows you to mass merge and converts records automatically and manually either individually or in groups. This saves a lot of manual time in trying to keep your CRM's data clean.
Rachel Green | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

Cloudingo

  • I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.
James Winslow | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Cloudingo

Cloudingo 10.0
Based on 1 answer
We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo
James Winslow | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Cloudingo

Cloudingo 8.0
Based on 2 answers
Very usable. I have not spent enough time to fully grasp the capabilities. The interface is fairly intuitive, and I think with more time, I would grasp it very well.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 8.1
Based on 78 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cloudingo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Cloudingo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Cloudingo

Cloudingo 8.4
Based on 4 answers
I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.
Parker O'Very | TrustRadius Reviewer

Salesforce

Salesforce 7.6
Based on 105 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

Cloudingo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Cloudingo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Cloudingo

Cloudingo 10.0
Based on 1 answer
For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.
James Winslow | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cloudingo

We considered DemandTools CRMFusion. As a small company with a limited budget, it was considerably more expensive than Cloudingo. It also was an installable, on-premise piece of software which is a big drawback. While the reviews of CRMFusion on TrustRadius were very positive, it appeared to have a steeper learning curve as well. So the combination of cloud-based, easier-to-use, and lower price led us to select Cloudingo over CRMFusion.
Anonymous | TrustRadius Reviewer

Salesforce

In the past we have used monday.com, which was better suited for a project management tool rather than a fully customizable CRM tool. We considered other options like Microsoft Dynamics 365, and HubSpot CRM, but ultimately decided to go with the best. HubSpot CRM's user interface was not as visually appealing or easy to use and the features do not compare to Salesforce which has earned the title of number one CRM tool for a reason. If you want a modern, fully-functional, analytics machine, Salesforce is the top tool.
Nichole Pelaez | TrustRadius Reviewer

Scalability

Cloudingo

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Cloudingo

  • Neglected and not used due to destructive automation
  • Fear of cleaning up data
  • Not wanting a human to do proper cleansing
Anonymous | TrustRadius Reviewer

Salesforce

  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cloudingo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloudingo Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cloudingo
8.2
Salesforce
7.9

Likelihood to Renew

Cloudingo
10.0
Salesforce
10.0

Usability

Cloudingo
8.0
Salesforce
8.1

Reliability and Availability

Cloudingo
Salesforce
9.8

Performance

Cloudingo
Salesforce
9.0

Support Rating

Cloudingo
8.4
Salesforce
7.6

In-Person Training

Cloudingo
Salesforce
7.9

Online Training

Cloudingo
Salesforce
9.1

Implementation Rating

Cloudingo
10.0
Salesforce
9.4

Scalability

Cloudingo
Salesforce
10.0

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