What users are saying about
6 Ratings
6 Ratings
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Score 7.8 out of 100
13 Ratings
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Score 5.6 out of 100

Feature Set Ratings

  • Heartland Payroll+ ranks higher in 1 feature set: Payroll Management

Payroll Management

8.3

CloudPay

83%
8.6

Heartland Payroll+

86%
CloudPay ranks higher in 4/7 features

Pay calculation

9.2
92%
5 Ratings
9.0
90%
4 Ratings

Support for external payroll vendors

7.4
74%
5 Ratings
10.0
100%
1 Rating

Off-cycle/On-Demand payment

8.2
82%
5 Ratings
7.8
78%
2 Ratings

Benefit plan administration

8.0
80%
5 Ratings
9.5
95%
2 Ratings

Direct deposit files

8.4
84%
5 Ratings
8.1
81%
6 Ratings

Salary revision and increment management

8.6
86%
5 Ratings
9.0
90%
5 Ratings

Reimbursement management

8.0
80%
5 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • CloudPay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudPay

80%
5 Ratings
5.5

Heartland Payroll+

55%
7 Ratings

Support Rating

CloudPay

N/A
0 Ratings
1.2

Heartland Payroll+

12%
4 Ratings

Implementation Rating

CloudPay

N/A
0 Ratings
1.0

Heartland Payroll+

10%
1 Rating

Likelihood to Recommend

CloudPay

In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
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Global Payments

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
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Pros

CloudPay

  • Global Payroll Basic
  • Earned Wage Access
  • Global Treasury Service
  • Payroll Efficiency Index
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Global Payments

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
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Cons

CloudPay

  • Fees
  • Tech support
  • Size restraints
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Global Payments

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
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Pricing Details

CloudPay

Starting Price

Editions & Modules

CloudPay editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Heartland Payroll+

    Starting Price

    Editions & Modules

    Heartland Payroll+ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      CloudPay

      No answers on this topic

      Global Payments

      I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
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      Implementation Rating

      CloudPay

      No answers on this topic

      Global Payments

      The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
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      Alternatives Considered

      CloudPay

      It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
      Read full review

      Global Payments

      I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
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      Return on Investment

      CloudPay

      • The positive impact is, a lot of manual work is automated now, which is saving a lot of time and man-hours.
      • Requests and demands can be accessed, monitored, and raised anytime from anywhere. So a lot of dependencies have been resolved.
      • Human resources and all finance is been integrated which is resulting in less work at the desk.
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      Global Payments

      • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
      • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
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      Screenshots

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