What users are saying about
4 Ratings
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194 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Zenefits

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194 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Likelihood to Recommend

CloudPay

It is well suited for companies with remote employees looking for high-tech, modern, and automated payroll services. With CloudPay it is not a problem to manage employee payroll in different countries. It gives good compliance and insights to improve payment processes and contribute to the overall growth of the company.
Anonymous | TrustRadius Reviewer

Zenefits

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Lauren Noack | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CloudPay
8.6
Zenefits
5.7
Pay calculation
CloudPay
8.5
Zenefits
5.9
Support for external payroll vendors
CloudPay
8.5
Zenefits
5.1
Off-cycle/On-Demand payment
CloudPay
8.5
Zenefits
5.0
Benefit plan administration
CloudPay
7.5
Zenefits
5.8
Direct deposit files
CloudPay
9.0
Zenefits
7.1
Salary revision and increment management
CloudPay
9.0
Zenefits
6.0
Reimbursement management
CloudPay
9.5
Zenefits
5.0

Human Resource Management

CloudPay
Zenefits
6.7
Employee demographic data
CloudPay
Zenefits
6.4
Employment history
CloudPay
Zenefits
6.2
Job profiles and administration
CloudPay
Zenefits
6.2
Workflow for transfers, promotions, pay raises, etc.
CloudPay
Zenefits
7.1
Organizational charting
CloudPay
Zenefits
7.1
Organization and location management
CloudPay
Zenefits
7.1
Compliance data (COBRA, OSHA, etc.)
CloudPay
Zenefits
6.6

Leave and Attendance Management

CloudPay
Zenefits
6.4
Approval workflow
CloudPay
Zenefits
7.1
Balance details
CloudPay
Zenefits
6.7
Annual carry-forward and encashment
CloudPay
Zenefits
5.5

Employee Self Service

CloudPay
Zenefits
7.6
View and generate pay and benefit information
CloudPay
Zenefits
8.1
Update personal information
CloudPay
Zenefits
8.2
View company policy documentation
CloudPay
Zenefits
7.6
Employee recognition
CloudPay
Zenefits
6.5
View job history
CloudPay
Zenefits
7.6

Asset Management

CloudPay
Zenefits
7.2
Tracking of all physical assets
CloudPay
Zenefits
7.2

HR Reporting

CloudPay
Zenefits
6.7
Report builder
CloudPay
Zenefits
6.7
Pre-built reports
CloudPay
Zenefits
6.9
Ability to combine HR data with external data
CloudPay
Zenefits
6.6

Onboarding

CloudPay
Zenefits
6.7
New hire portal
CloudPay
Zenefits
7.4
Manager tracking tools
CloudPay
Zenefits
5.9

Performance and Goals

CloudPay
Zenefits
6.4
Corporate goal setting
CloudPay
Zenefits
6.5
Individual goal setting
CloudPay
Zenefits
6.5
Line-of sight-visibility
CloudPay
Zenefits
6.3
Performance tracking
CloudPay
Zenefits
6.5

Performance Management

CloudPay
Zenefits
6.1
Performance plans
CloudPay
Zenefits
5.7
Performance improvement plans
CloudPay
Zenefits
5.7
Review status tracking
CloudPay
Zenefits
7.2
Review reminders
CloudPay
Zenefits
6.1
Multiple review frequency
CloudPay
Zenefits
5.8

Succession Planning

CloudPay
Zenefits
7.7
Create succession plans/pools
CloudPay
Zenefits
7.7
Candidate ranking
CloudPay
Zenefits
7.7
Candidate search
CloudPay
Zenefits
7.5
Candidate development
CloudPay
Zenefits
8.0

Recruiting / ATS

CloudPay
Zenefits
7.2
Job Requisition Management
CloudPay
Zenefits
7.7
Company Website Posting
CloudPay
Zenefits
6.9
Publish to Social Media
CloudPay
Zenefits
6.4
Job Search Site Posting
CloudPay
Zenefits
6.9
Duplicate Candidate Prevention
CloudPay
Zenefits
7.2
Applicant Tracking
CloudPay
Zenefits
7.2
Notifications and Alerts
CloudPay
Zenefits
8.1

Pros

CloudPay

  • Creating employees payroll.
  • Drafting leave timelines.
Eric Walker | TrustRadius Reviewer

Zenefits

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Christian Slack | TrustRadius Reviewer

Cons

CloudPay

  • I have not experienced any area that needs to be improved.
Eric Walker | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 7.6
Based on 8 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 29 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.1
Based on 1 answer
They usually communicate ahead of time in light of any technical issues - such as a delayed payroll.
Chris D. Landry | TrustRadius Reviewer

Performance

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 5.5
Based on 1 answer
sometimes i have challenges and have to wait for a reply - which i usually receive within 24 hours.
Chris D. Landry | TrustRadius Reviewer

Support Rating

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 7.4
Based on 46 answers
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Erin Leonard | TrustRadius Reviewer

Alternatives Considered

CloudPay

This is the payroll management platform that I have come across since I joined our organization. It has delivered excellent results on payroll and finance management. It has full impact in our financial development and has offered fast ROI on our organization performance. In consideration of payroll management software, I would totally recommend CloudPay.
Eric Walker | TrustRadius Reviewer

Zenefits

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Anonymous | TrustRadius Reviewer

Scalability

CloudPay

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.2
Based on 1 answer
Chris D. Landry | TrustRadius Reviewer

Return on Investment

CloudPay

  • It supports our financial plans.
  • It has quick ROI.
Eric Walker | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

CloudPay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudPay Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudPay
9.0
Zenefits
5.5

Likelihood to Renew

CloudPay
Zenefits
7.6

Usability

CloudPay
Zenefits
8.9

Reliability and Availability

CloudPay
Zenefits
9.1

Performance

CloudPay
Zenefits
5.5

Support Rating

CloudPay
Zenefits
7.4

Implementation Rating

CloudPay
Zenefits
9.1

Scalability

CloudPay
Zenefits
8.2

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