What users are saying about
6 Ratings
215 Ratings
6 Ratings
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Score 7.8 out of 100
215 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Feature Set Ratings

  • CloudPay ranks higher in 1 feature set: Payroll Management

Payroll Management

8.3

CloudPay

83%
5.1

Zenefits

51%
CloudPay ranks higher in 7/7 features

Pay calculation

9.2
92%
5 Ratings
5.3
53%
99 Ratings

Support for external payroll vendors

7.4
74%
5 Ratings
4.8
48%
50 Ratings

Off-cycle/On-Demand payment

8.2
82%
5 Ratings
5.0
50%
63 Ratings

Benefit plan administration

8.0
80%
5 Ratings
5.5
55%
104 Ratings

Direct deposit files

8.4
84%
5 Ratings
5.4
54%
101 Ratings

Salary revision and increment management

8.6
86%
5 Ratings
4.6
46%
93 Ratings

Reimbursement management

8.0
80%
5 Ratings
4.8
48%
65 Ratings

Human Resource Management

CloudPay

Feature Set Not Supported
N/A
5.3

Zenefits

53%
Zenefits ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
5.3
53%
108 Ratings

Employment history

N/A
0 Ratings
4.9
49%
103 Ratings

Job profiles and administration

N/A
0 Ratings
5.2
52%
102 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
6.5
65%
107 Ratings

Organizational charting

N/A
0 Ratings
5.0
50%
117 Ratings

Organization and location management

N/A
0 Ratings
4.4
44%
119 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
5.7
57%
104 Ratings

Leave and Attendance Management

CloudPay

Feature Set Not Supported
N/A
5.4

Zenefits

54%
Zenefits ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
5.5
55%
113 Ratings

Balance details

N/A
0 Ratings
5.5
55%
111 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
5.0
50%
92 Ratings

Employee Self Service

CloudPay

Feature Set Not Supported
N/A
5.0

Zenefits

50%
Zenefits ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
5.1
51%
125 Ratings

Update personal information

N/A
0 Ratings
5.9
59%
131 Ratings

View company policy documentation

N/A
0 Ratings
4.6
46%
118 Ratings

Employee recognition

N/A
0 Ratings
4.0
40%
63 Ratings

View job history

N/A
0 Ratings
5.2
52%
101 Ratings

Asset Management

CloudPay

Feature Set Not Supported
N/A
1.2

Zenefits

12%
Zenefits ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
1.2
12%
22 Ratings

HR Reporting

CloudPay

Feature Set Not Supported
N/A
4.1

Zenefits

41%
Zenefits ranks higher in 3/3 features

Report builder

N/A
0 Ratings
4.3
43%
100 Ratings

Pre-built reports

N/A
0 Ratings
4.2
42%
102 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
3.7
37%
64 Ratings

Onboarding

CloudPay

Feature Set Not Supported
N/A
6.2

Zenefits

62%
Zenefits ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
6.6
66%
110 Ratings

Manager tracking tools

N/A
0 Ratings
5.7
57%
90 Ratings

Performance and Goals

CloudPay

Feature Set Not Supported
N/A
7.5

Zenefits

75%
Zenefits ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
7.5
75%
37 Ratings

Individual goal setting

N/A
0 Ratings
7.5
75%
40 Ratings

Line-of sight-visibility

N/A
0 Ratings
7.4
74%
35 Ratings

Performance tracking

N/A
0 Ratings
7.5
75%
37 Ratings

Performance Management

CloudPay

Feature Set Not Supported
N/A
4.4

Zenefits

44%
Zenefits ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
3.5
35%
54 Ratings

Performance improvement plans

N/A
0 Ratings
3.5
35%
51 Ratings

Review status tracking

N/A
0 Ratings
5.9
59%
52 Ratings

Review reminders

N/A
0 Ratings
4.6
46%
52 Ratings

Multiple review frequency

N/A
0 Ratings
4.6
46%
48 Ratings

Succession Planning

CloudPay

Feature Set Not Supported
N/A
7.9

Zenefits

79%
Zenefits ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
7.9
79%
20 Ratings

Candidate ranking

N/A
0 Ratings
7.7
77%
21 Ratings

Candidate search

N/A
0 Ratings
7.8
78%
23 Ratings

Candidate development

N/A
0 Ratings
8.1
81%
22 Ratings

Recruiting / ATS

CloudPay

Feature Set Not Supported
N/A
7.7

Zenefits

77%
Zenefits ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.5
75%
20 Ratings

Company Website Posting

N/A
0 Ratings
7.5
75%
15 Ratings

Publish to Social Media

N/A
0 Ratings
7.6
76%
14 Ratings

Job Search Site Posting

N/A
0 Ratings
7.9
79%
16 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.7
77%
18 Ratings

Applicant Tracking

N/A
0 Ratings
7.6
76%
17 Ratings

Notifications and Alerts

N/A
0 Ratings
8.1
81%
22 Ratings

Attribute Ratings

  • CloudPay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudPay

80%
5 Ratings
3.7

Zenefits

37%
141 Ratings

Likelihood to Renew

CloudPay

N/A
0 Ratings
8.2

Zenefits

82%
11 Ratings

Usability

CloudPay

N/A
0 Ratings
8.9

Zenefits

89%
32 Ratings

Availability

CloudPay

N/A
0 Ratings
9.1

Zenefits

91%
4 Ratings

Performance

CloudPay

N/A
0 Ratings
8.3

Zenefits

83%
4 Ratings

Support Rating

CloudPay

N/A
0 Ratings
8.6

Zenefits

86%
52 Ratings

Implementation Rating

CloudPay

N/A
0 Ratings
9.1

Zenefits

91%
4 Ratings

Configurability

CloudPay

N/A
0 Ratings
8.7

Zenefits

87%
4 Ratings

Ease of integration

CloudPay

N/A
0 Ratings
9.1

Zenefits

91%
3 Ratings

Product Scalability

CloudPay

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Vendor post-sale

CloudPay

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Vendor pre-sale

CloudPay

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Likelihood to Recommend

CloudPay

In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
Read full review

TriNet

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review

Pros

CloudPay

  • Global Payroll Basic
  • Earned Wage Access
  • Global Treasury Service
  • Payroll Efficiency Index
Read full review

TriNet

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Read full review

Cons

CloudPay

  • Fees
  • Tech support
  • Size restraints
Read full review

TriNet

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Read full review

Pricing Details

CloudPay

Starting Price

Editions & Modules

CloudPay editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zenefits

    Starting Price

    $8 per employee/per month

    Editions & Modules

    Zenefits editions and modules pricing
    EditionModules
    Essentials81
    Growth142
    Zen213

    Footnotes

    1. per employee/per month
    2. per employee/per month
    3. per employee/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CloudPay

    No answers on this topic

    TriNet

    We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
    Read full review

    Usability

    CloudPay

    No answers on this topic

    TriNet

    It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
    Read full review

    Reliability and Availability

    CloudPay

    No answers on this topic

    TriNet

    We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
    Read full review

    Performance

    CloudPay

    No answers on this topic

    TriNet

    This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
    Read full review

    Support Rating

    CloudPay

    No answers on this topic

    TriNet

    Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
    Read full review

    In-Person Training

    CloudPay

    No answers on this topic

    TriNet

    Can't really say just because I would not know.
    Read full review

    Online Training

    CloudPay

    No answers on this topic

    TriNet

    It went through successfully.
    Read full review

    Implementation Rating

    CloudPay

    No answers on this topic

    TriNet

    Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
    Read full review

    Alternatives Considered

    CloudPay

    It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
    Read full review

    TriNet

    Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
    Read full review

    Scalability

    CloudPay

    No answers on this topic

    TriNet

    It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
    Read full review

    Return on Investment

    CloudPay

    • The positive impact is, a lot of manual work is automated now, which is saving a lot of time and man-hours.
    • Requests and demands can be accessed, monitored, and raised anytime from anywhere. So a lot of dependencies have been resolved.
    • Human resources and all finance is been integrated which is resulting in less work at the desk.
    Read full review

    TriNet

    • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
    Read full review

    Screenshots

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