What users are saying about
12 Ratings
7 Ratings
12 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
Comcast VOIP
Agent dashboard
CloudTalk
7.8
Comcast VOIP
Validate callers
CloudTalk
7.5
Comcast VOIP
Outbound response
CloudTalk
8.0
Comcast VOIP
Call forwarding
CloudTalk
7.9
Comcast VOIP
Click-to-call (CTC)
CloudTalk
7.9
Comcast VOIP
Warm transfer
CloudTalk
7.7
Comcast VOIP
Predictive dialing
CloudTalk
7.4
Comcast VOIP
Interactive voice response
CloudTalk
7.7
Comcast VOIP
REST APIs
CloudTalk
7.7
Comcast VOIP
Call scripts
CloudTalk
7.7
Comcast VOIP
Call tracking
CloudTalk
7.8
Comcast VOIP
Multichannel integration
CloudTalk
7.8
Comcast VOIP
CRM software integration
CloudTalk
8.0
Comcast VOIP

Workforce Optimization (WFO)

CloudTalk
7.8
Comcast VOIP
Inbound call routing
CloudTalk
8.0
Comcast VOIP
Omnichannel inbound routing
CloudTalk
7.6
Comcast VOIP
Recording
CloudTalk
7.8
Comcast VOIP
Quality management
CloudTalk
8.1
Comcast VOIP
Call analytics
CloudTalk
8.1
Comcast VOIP
Historical reporting
CloudTalk
7.9
Comcast VOIP
Live reporting
CloudTalk
7.8
Comcast VOIP
Customer surveys
CloudTalk
7.5
Comcast VOIP
Customer interaction analytics
CloudTalk
7.8
Comcast VOIP

Cloud PBX

CloudTalk
Comcast VOIP
8.4
Hosted PBX
CloudTalk
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
CloudTalk
Comcast VOIP
9.0
User templates
CloudTalk
Comcast VOIP
8.0
Call reports
CloudTalk
Comcast VOIP
8.5
Directory of employee names
CloudTalk
Comcast VOIP
8.5

Call Management

CloudTalk
Comcast VOIP
8.3
Answering rules
CloudTalk
Comcast VOIP
8.5
Call recording
CloudTalk
Comcast VOIP
8.5
Call park
CloudTalk
Comcast VOIP
8.5
Call screening
CloudTalk
Comcast VOIP
8.0
Message alerts
CloudTalk
Comcast VOIP
8.0

VoIP system collaboration

CloudTalk
Comcast VOIP
8.5
Video conferencing
CloudTalk
Comcast VOIP
8.0
Audio conferencing
CloudTalk
Comcast VOIP
9.0

Mobile apps

CloudTalk
Comcast VOIP
8.5
Mobile app for iOS
CloudTalk
Comcast VOIP
8.0
Mobile app for Android
CloudTalk
Comcast VOIP
9.0

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Comcast VOIP

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Comcast VOIP

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Comcast VOIP

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Comcast VOIP

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Comcast VOIP

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Comcast VOIP

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Comcast VOIP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Comcast VOIP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
Comcast VOIP
8.5

Usability

CloudTalk
9.1
Comcast VOIP

Support Rating

CloudTalk
7.8
Comcast VOIP

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