What users are saying about
11 Ratings
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Score 8 out of 100
8 Ratings
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Score 2.5 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Evolve IP - IP Phone Systems
Agent dashboard
CloudTalk
7.7
Evolve IP - IP Phone Systems
Validate callers
CloudTalk
7.3
Evolve IP - IP Phone Systems
Outbound response
CloudTalk
7.9
Evolve IP - IP Phone Systems
Call forwarding
CloudTalk
7.8
Evolve IP - IP Phone Systems
Click-to-call (CTC)
CloudTalk
7.7
Evolve IP - IP Phone Systems
Warm transfer
CloudTalk
7.5
Evolve IP - IP Phone Systems
Predictive dialing
CloudTalk
7.2
Evolve IP - IP Phone Systems
Interactive voice response
CloudTalk
7.5
Evolve IP - IP Phone Systems
REST APIs
CloudTalk
7.5
Evolve IP - IP Phone Systems
Call scripts
CloudTalk
7.5
Evolve IP - IP Phone Systems
Call tracking
CloudTalk
7.6
Evolve IP - IP Phone Systems
Multichannel integration
CloudTalk
7.7
Evolve IP - IP Phone Systems
CRM software integration
CloudTalk
7.9
Evolve IP - IP Phone Systems

Workforce Optimization (WFO)

CloudTalk
7.7
Evolve IP - IP Phone Systems
Inbound call routing
CloudTalk
7.9
Evolve IP - IP Phone Systems
Omnichannel inbound routing
CloudTalk
7.4
Evolve IP - IP Phone Systems
Recording
CloudTalk
7.6
Evolve IP - IP Phone Systems
Quality management
CloudTalk
8.0
Evolve IP - IP Phone Systems
Call analytics
CloudTalk
8.0
Evolve IP - IP Phone Systems
Historical reporting
CloudTalk
7.7
Evolve IP - IP Phone Systems
Live reporting
CloudTalk
7.6
Evolve IP - IP Phone Systems
Customer surveys
CloudTalk
7.2
Evolve IP - IP Phone Systems
Customer interaction analytics
CloudTalk
7.6
Evolve IP - IP Phone Systems

Cloud PBX

CloudTalk
Evolve IP - IP Phone Systems
5.0
Hosted PBX
CloudTalk
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
CloudTalk
Evolve IP - IP Phone Systems
6.0
User templates
CloudTalk
Evolve IP - IP Phone Systems
5.0
Call reports
CloudTalk
Evolve IP - IP Phone Systems
1.0
Directory of employee names
CloudTalk
Evolve IP - IP Phone Systems
6.0

Call Management

CloudTalk
Evolve IP - IP Phone Systems
4.0
Answering rules
CloudTalk
Evolve IP - IP Phone Systems
5.0
Call recording
CloudTalk
Evolve IP - IP Phone Systems
2.0
Call park
CloudTalk
Evolve IP - IP Phone Systems
5.0
Call screening
CloudTalk
Evolve IP - IP Phone Systems
4.0
Message alerts
CloudTalk
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

CloudTalk
Evolve IP - IP Phone Systems
5.0
Audio conferencing
CloudTalk
Evolve IP - IP Phone Systems
4.0
Video screen sharing
CloudTalk
Evolve IP - IP Phone Systems
5.0
Instant messaging
CloudTalk
Evolve IP - IP Phone Systems
6.0

Mobile apps

CloudTalk
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
CloudTalk
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
CloudTalk
Evolve IP - IP Phone Systems
7.0

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Evolve IP - IP Phone Systems
1.0

Usability

CloudTalk
9.1
Evolve IP - IP Phone Systems

Support Rating

CloudTalk
7.7
Evolve IP - IP Phone Systems
1.0

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