What users are saying about
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
Fathom Customer Care
6.2
Agent dashboard
CloudTalk
7.8
Fathom Customer Care
7.0
Validate callers
CloudTalk
7.5
Fathom Customer Care
6.0
Outbound response
CloudTalk
8.0
Fathom Customer Care
6.0
Call forwarding
CloudTalk
7.9
Fathom Customer Care
6.0
Click-to-call (CTC)
CloudTalk
7.9
Fathom Customer Care
7.0
Warm transfer
CloudTalk
7.7
Fathom Customer Care
7.0
Predictive dialing
CloudTalk
7.4
Fathom Customer Care
6.0
Interactive voice response
CloudTalk
7.7
Fathom Customer Care
6.0
REST APIs
CloudTalk
7.7
Fathom Customer Care
6.0
Call scripts
CloudTalk
7.7
Fathom Customer Care
6.0
Call tracking
CloudTalk
7.8
Fathom Customer Care
6.0
Multichannel integration
CloudTalk
7.8
Fathom Customer Care
6.0
CRM software integration
CloudTalk
8.0
Fathom Customer Care
5.0

Workforce Optimization (WFO)

CloudTalk
7.8
Fathom Customer Care
5.2
Inbound call routing
CloudTalk
8.0
Fathom Customer Care
4.0
Omnichannel inbound routing
CloudTalk
7.6
Fathom Customer Care
6.0
Recording
CloudTalk
7.8
Fathom Customer Care
5.0
Quality management
CloudTalk
8.1
Fathom Customer Care
5.0
Call analytics
CloudTalk
8.1
Fathom Customer Care
5.0
Historical reporting
CloudTalk
7.9
Fathom Customer Care
5.0
Live reporting
CloudTalk
7.8
Fathom Customer Care
5.0
Customer surveys
CloudTalk
7.5
Fathom Customer Care
5.0
Customer interaction analytics
CloudTalk
7.8
Fathom Customer Care
7.0

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
Fathom Customer Care
8.0

Usability

CloudTalk
9.1
Fathom Customer Care

Support Rating

CloudTalk
7.8
Fathom Customer Care
8.0

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