What users are saying about
11 Ratings
11 Ratings
11 Ratings
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Score 8 out of 100
11 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Freshcaller

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
Freshcaller
Agent dashboard
CloudTalk
7.7
Freshcaller
Validate callers
CloudTalk
7.3
Freshcaller
Outbound response
CloudTalk
7.9
Freshcaller
Call forwarding
CloudTalk
7.8
Freshcaller
Click-to-call (CTC)
CloudTalk
7.7
Freshcaller
Warm transfer
CloudTalk
7.5
Freshcaller
Predictive dialing
CloudTalk
7.2
Freshcaller
Interactive voice response
CloudTalk
7.5
Freshcaller
REST APIs
CloudTalk
7.5
Freshcaller
Call scripts
CloudTalk
7.5
Freshcaller
Call tracking
CloudTalk
7.6
Freshcaller
Multichannel integration
CloudTalk
7.7
Freshcaller
CRM software integration
CloudTalk
7.9
Freshcaller

Workforce Optimization (WFO)

CloudTalk
7.7
Freshcaller
Inbound call routing
CloudTalk
7.9
Freshcaller
Omnichannel inbound routing
CloudTalk
7.4
Freshcaller
Recording
CloudTalk
7.6
Freshcaller
Quality management
CloudTalk
8.0
Freshcaller
Call analytics
CloudTalk
8.0
Freshcaller
Historical reporting
CloudTalk
7.7
Freshcaller
Live reporting
CloudTalk
7.6
Freshcaller
Customer surveys
CloudTalk
7.2
Freshcaller
Customer interaction analytics
CloudTalk
7.6
Freshcaller

Cloud PBX

CloudTalk
Freshcaller
6.5
Hosted PBX
CloudTalk
Freshcaller
6.2
Multi-level Interactive Voice Response (IVR)
CloudTalk
Freshcaller
7.4
Call reports
CloudTalk
Freshcaller
6.0
Directory of employee names
CloudTalk
Freshcaller
6.3

Call Management

CloudTalk
Freshcaller
7.0
Answering rules
CloudTalk
Freshcaller
6.8
Call recording
CloudTalk
Freshcaller
7.8
Call park
CloudTalk
Freshcaller
7.0
Call screening
CloudTalk
Freshcaller
5.7
Message alerts
CloudTalk
Freshcaller
7.6

VoIP system collaboration

CloudTalk
Freshcaller
6.0
Audio conferencing
CloudTalk
Freshcaller
6.0

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

Freshcaller

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

Freshcaller

Freshcaller 6.5
Based on 3 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

Freshcaller

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Freshcaller

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshcaller Editions & Modules

Additional Pricing Details
Sprout - $0 (UNLIMITED AGENTS + pay per min) Blossom - $19 (per agent/month paid yearly + pay per min) - $25 (per agent/month paid monthly + pay per min) Garden - $40 (per agent/month paid yearly + pay per min) - $49 (per agent/month paid monthly + pay per min)

Rating Summary

Likelihood to Recommend

CloudTalk
7.8
Freshcaller
6.7

Usability

CloudTalk
9.1
Freshcaller
8.0

Support Rating

CloudTalk
7.7
Freshcaller
6.5

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