What users are saying about
12 Ratings
Top Rated
83 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

GoToConnect (formerly Jive)

The ability to have video conferences is a great functionality offered through Jive. I would most definitely recommend it due to the quality of the audio and connection when utilizing this feature. The Jive app offered in the apps market isn't the best option if you are needing to take calls while on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
GoToConnect (formerly Jive)
Agent dashboard
CloudTalk
7.8
GoToConnect (formerly Jive)
Validate callers
CloudTalk
7.5
GoToConnect (formerly Jive)
Outbound response
CloudTalk
8.0
GoToConnect (formerly Jive)
Call forwarding
CloudTalk
7.9
GoToConnect (formerly Jive)
Click-to-call (CTC)
CloudTalk
7.9
GoToConnect (formerly Jive)
Warm transfer
CloudTalk
7.7
GoToConnect (formerly Jive)
Predictive dialing
CloudTalk
7.4
GoToConnect (formerly Jive)
Interactive voice response
CloudTalk
7.7
GoToConnect (formerly Jive)
REST APIs
CloudTalk
7.7
GoToConnect (formerly Jive)
Call scripts
CloudTalk
7.7
GoToConnect (formerly Jive)
Call tracking
CloudTalk
7.8
GoToConnect (formerly Jive)
Multichannel integration
CloudTalk
7.8
GoToConnect (formerly Jive)
CRM software integration
CloudTalk
8.0
GoToConnect (formerly Jive)

Workforce Optimization (WFO)

CloudTalk
7.8
GoToConnect (formerly Jive)
Inbound call routing
CloudTalk
8.0
GoToConnect (formerly Jive)
Omnichannel inbound routing
CloudTalk
7.6
GoToConnect (formerly Jive)
Recording
CloudTalk
7.8
GoToConnect (formerly Jive)
Quality management
CloudTalk
8.1
GoToConnect (formerly Jive)
Call analytics
CloudTalk
8.1
GoToConnect (formerly Jive)
Historical reporting
CloudTalk
7.9
GoToConnect (formerly Jive)
Live reporting
CloudTalk
7.8
GoToConnect (formerly Jive)
Customer surveys
CloudTalk
7.5
GoToConnect (formerly Jive)
Customer interaction analytics
CloudTalk
7.8
GoToConnect (formerly Jive)

Cloud PBX

CloudTalk
GoToConnect (formerly Jive)
7.5
Hosted PBX
CloudTalk
GoToConnect (formerly Jive)
8.2
Multi-level Interactive Voice Response (IVR)
CloudTalk
GoToConnect (formerly Jive)
8.6
User templates
CloudTalk
GoToConnect (formerly Jive)
6.6
Call reports
CloudTalk
GoToConnect (formerly Jive)
6.4
Directory of employee names
CloudTalk
GoToConnect (formerly Jive)
7.9

Call Management

CloudTalk
GoToConnect (formerly Jive)
7.8
Answering rules
CloudTalk
GoToConnect (formerly Jive)
8.6
Call recording
CloudTalk
GoToConnect (formerly Jive)
7.3
Call park
CloudTalk
GoToConnect (formerly Jive)
7.8
Call screening
CloudTalk
GoToConnect (formerly Jive)
7.6
Message alerts
CloudTalk
GoToConnect (formerly Jive)
7.9

VoIP system collaboration

CloudTalk
GoToConnect (formerly Jive)
7.4
Video conferencing
CloudTalk
GoToConnect (formerly Jive)
8.3
Audio conferencing
CloudTalk
GoToConnect (formerly Jive)
8.3
Video screen sharing
CloudTalk
GoToConnect (formerly Jive)
8.5
Instant messaging
CloudTalk
GoToConnect (formerly Jive)
4.4

Mobile apps

CloudTalk
GoToConnect (formerly Jive)
5.6
Mobile app for iOS
CloudTalk
GoToConnect (formerly Jive)
5.5
Mobile app for Android
CloudTalk
GoToConnect (formerly Jive)
5.7

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • PBX portal is a bit bulky; there are a lot of links but not always the most intuitive. That said, customer service is great about helping to navigate and change it if anything is needed.
  • When I call they always ask me for the ticket number first. It would be good if they could ask if I have opened a ticket or need to open one. Conversations can be a bit lengthy trying to explain what I'm needing to do.
Sarah Pratt | TrustRadius Reviewer

Likelihood to Renew

CloudTalk

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.3
Based on 3 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.3
Based on 41 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.7
Based on 84 answers
When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved
Michael Prodywus | TrustRadius Reviewer

Implementation Rating

CloudTalk

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 2 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Significant savings over hosted PBX with PRI lines. Add in service contracts, software maintenance, online meeting services and the cost savings increases even more.
  • Previously we shared online video conferencing accounts. We no longer have to do that and deal with the confusion of juggling shared accounts
  • We now have internal extension dialing. Something we did not have previously
  • Jive was flexible and offered incentives to use them as your phone carrier
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
GoToConnect (formerly Jive)
8.4

Likelihood to Renew

CloudTalk
GoToConnect (formerly Jive)
9.3

Usability

CloudTalk
9.1
GoToConnect (formerly Jive)
8.3

Support Rating

CloudTalk
7.8
GoToConnect (formerly Jive)
8.7

Implementation Rating

CloudTalk
GoToConnect (formerly Jive)
9.1

Add comparison