What users are saying about
12 Ratings
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Presence Inbound

Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
Presence Inbound
Agent dashboard
CloudTalk
7.8
Presence Inbound
Validate callers
CloudTalk
7.5
Presence Inbound
Outbound response
CloudTalk
8.0
Presence Inbound
Call forwarding
CloudTalk
7.9
Presence Inbound
Click-to-call (CTC)
CloudTalk
7.9
Presence Inbound
Warm transfer
CloudTalk
7.7
Presence Inbound
Predictive dialing
CloudTalk
7.4
Presence Inbound
Interactive voice response
CloudTalk
7.7
Presence Inbound
REST APIs
CloudTalk
7.7
Presence Inbound
Call scripts
CloudTalk
7.7
Presence Inbound
Call tracking
CloudTalk
7.8
Presence Inbound
Multichannel integration
CloudTalk
7.8
Presence Inbound
CRM software integration
CloudTalk
8.0
Presence Inbound

Workforce Optimization (WFO)

CloudTalk
7.8
Presence Inbound
Inbound call routing
CloudTalk
8.0
Presence Inbound
Omnichannel inbound routing
CloudTalk
7.6
Presence Inbound
Recording
CloudTalk
7.8
Presence Inbound
Quality management
CloudTalk
8.1
Presence Inbound
Call analytics
CloudTalk
8.1
Presence Inbound
Historical reporting
CloudTalk
7.9
Presence Inbound
Live reporting
CloudTalk
7.8
Presence Inbound
Customer surveys
CloudTalk
7.5
Presence Inbound
Customer interaction analytics
CloudTalk
7.8
Presence Inbound

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Presence Inbound

  • Real time reporting
  • Historical Reports
  • Supervisor interface
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Presence Inbound

  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Likelihood to Renew

CloudTalk

No score
No answers yet
No answers on this topic

Presence Inbound

Presence Inbound 9.0
Based on 1 answer
Price. Easy to use. Support.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Presence Inbound

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Presence Inbound

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Presence Inbound

I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Presence Inbound

  • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
  • In our sales presentations, Presence is one of our major strengths.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Presence Inbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Presence Inbound Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
Presence Inbound
8.0

Likelihood to Renew

CloudTalk
Presence Inbound
9.0

Usability

CloudTalk
9.1
Presence Inbound

Support Rating

CloudTalk
7.8
Presence Inbound

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