What users are saying about
7 Ratings
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24 Ratings
7 Ratings
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Score 7.1 out of 101

Upserve POS (formerly Breadcrumb)

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24 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Clover

Clover is good if you are going to have consistent business all year long, wish to have inventory control, and have a reliable internet connection. We also use it in our cafe, which is great because you can customize things and print an "order" receipt, which is what the chef uses to make the order. It definitely needs to be in a stable environment with an actual table or counter.
Kirsten Rodriguez profile photo

Upserve POS (formerly Breadcrumb)

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle
Jamie Cunningham profile photo

Pros

Clover

  • Low cost
  • Very user friendly
  • EFTPOS included
No photo available

Upserve POS (formerly Breadcrumb)

  • I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
  • The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
  • I'd highly recommend this product.
Robbie Melton profile photo

Cons

Clover

  • Pricing and contracts. When we first decided to use Clover we were required to use their equipment and have a contract. Their monthly fees are a bit high
  • Customer service needs some improvement. A lot of what we have learned we figured out on our own.
  • You have to use their equipment. They don't have an app you can put on any device
Kirsten Rodriguez profile photo

Upserve POS (formerly Breadcrumb)

  • There are a few minor bugs in the reporting that should be fixed.
  • Check out reports could improve by showing each transaction detail.
  • There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.
Devon Moore profile photo

Usability

Clover

No score
No answers yet
No answers on this topic

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.5
Based on 3 answers
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Jamie Cunningham profile photo

Support

Clover

No score
No answers yet
No answers on this topic

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 9.0
Based on 6 answers
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Jamie Cunningham profile photo

Alternatives Considered

Clover

Retail Pro is a perfect of example of a full featured POS system that can do lots of things right. Unfortunately to deploy Retail Pro will require a project team and skilled consultants who will happily bill you for the time spent on the project. You will also only use a small percentage of the Retail Pro functions that you are paying for.
No photo available

Upserve POS (formerly Breadcrumb)

  • Micros - Very expensive for the initial setup and support afterward, but offers all the features needed for a complex restaurant.
  • Toast - Pretty similar to Breadcrumb, but lacks a development team.
  • Focus - Similar to Micros, but less expensive for the support.
  • We looked for some other systems, but we chose to test the above systems.
Leandro Utrera de Paula profile photo

Return on Investment

Clover

  • Definitely makes us look more professional, and we are able to handle products much smoother and faster
  • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
  • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
Kirsten Rodriguez profile photo

Upserve POS (formerly Breadcrumb)

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
John Bonica profile photo

Screenshots

Clover

Pricing Details

Clover

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clover Editions & Modules

Additional Pricing Details

Upserve POS (formerly Breadcrumb)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upserve POS (formerly Breadcrumb) Editions & Modules

Edition
Core$601
Pro$501
  1. per month per terminal
Additional Pricing Details
Our Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. Our Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. Our Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

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