What users are saying about
3 Ratings
115 Ratings
3 Ratings
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Score 9.4 out of 100
115 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
SAP CRM
7.6
Customer data management / contact management
Cloze
SAP CRM
7.9
Workflow management
Cloze
SAP CRM
7.4
Territory management
Cloze
SAP CRM
7.5
Opportunity management
Cloze
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
Cloze
SAP CRM
7.6
Contract management
Cloze
SAP CRM
8.2
Quote & order management
Cloze
SAP CRM
7.8
Interaction tracking
Cloze
SAP CRM
7.9
Channel / partner relationship management
Cloze
SAP CRM
7.3

Customer Service & Support

Cloze
SAP CRM
7.4
Case management
Cloze
SAP CRM
7.7
Call center management
Cloze
SAP CRM
7.4
Help desk management
Cloze
SAP CRM
7.2

Marketing Automation

Cloze
SAP CRM
8.3
Lead management
Cloze
SAP CRM
8.1
Email marketing
Cloze
SAP CRM
8.5

CRM Project Management

Cloze
SAP CRM
8.0
Task management
Cloze
SAP CRM
8.3
Billing and invoicing management
Cloze
SAP CRM
7.9
Reporting
Cloze
SAP CRM
7.8

CRM Reporting & Analytics

Cloze
SAP CRM
8.0
Forecasting
Cloze
SAP CRM
8.0
Pipeline visualization
Cloze
SAP CRM
7.7
Customizable reports
Cloze
SAP CRM
8.3

Customization

Cloze
SAP CRM
7.9
Custom fields
Cloze
SAP CRM
8.1
Custom objects
Cloze
SAP CRM
8.4
Scripting environment
Cloze
SAP CRM
7.6
API for custom integration
Cloze
SAP CRM
7.4

Security

Cloze
SAP CRM
8.4
Single sign-on capability
Cloze
SAP CRM
8.2
Role-based user permissions
Cloze
SAP CRM
8.6

Social CRM

Cloze
SAP CRM
7.6
Social data
Cloze
SAP CRM
7.6
Social engagement
Cloze
SAP CRM
7.5

Integrations with 3rd-party Software

Cloze
SAP CRM
7.6
Marketing automation
Cloze
SAP CRM
7.6
Compensation management
Cloze
SAP CRM
7.6

Platform

Cloze
SAP CRM
7.7
Mobile access
Cloze
SAP CRM
7.7

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Cloze

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Cloze

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Cloze

No answers on this topic

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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