What users are saying about
2 Ratings
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Score 8 out of 100
24 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Sinch SMS Messaging

We use mBlox for short and long code procurement. The service allows easy process to get a code for your specific needs. They also offer multiple routes depending on the needs and pricing and help with the carrier certification in all regions. We got a number of codes to send SMS messages and integrated those codes with our marketing platform.
Anonymous | TrustRadius Reviewer

WhatsApp Business

WhatsApp Business is used for selling, upselling, and customer care. It can be for preventive customer care, like popping up to customers when they need help or receive customer complaints, inquiries, and tracking. For sales, it's a very good channel for offers communication, via broadcasts, and can be used to upsell the sales for the customers, either the existing customers or those who reached out via care channels. Assistance sales for our e-commerce website, in case customers need any in-journey support.And finally, any purchasing decision that needs negotiation, like schools and real estate, WhatsApp is the best way to engage professionally with a prospect.
Yasser Ghallab | TrustRadius Reviewer

Pros

Sinch SMS Messaging

  • mBlox has top tier support, with 24/7/365 availability.
  • mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
  • mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.
Anonymous | TrustRadius Reviewer

WhatsApp Business

  • Notification management based on timing.
  • API suport.
  • Automatic quick reply to incoming messages.
Salvatore Tramonte | TrustRadius Reviewer

Cons

Sinch SMS Messaging

  • Improved UI for easier navigation to the owned short codes and status of their certification.
  • List of carrier requirements for certification (i.e. keywords).
  • Language and character do's and don't's for specific routes.
Anonymous | TrustRadius Reviewer

WhatsApp Business

  • People have to download a new app on their phone.
  • The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.
Anonymous | TrustRadius Reviewer

Usability

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

WhatsApp Business

WhatsApp Business 8.7
Based on 3 answers
WhatsApp Business, compared to Whatsapp Messenger, requires a more in-depth study of its features, especially if you want to use at its maximum power.
Estácio Sardeiro | TrustRadius Reviewer

Support Rating

Sinch SMS Messaging

No score
No answers yet
No answers on this topic

WhatsApp Business

WhatsApp Business 8.2
Based on 5 answers
I believe that the service is very good. There will always be a willingness on the part of the entire organization to evolve and I know that their support is part of this.
Gerson Freitas Vital | TrustRadius Reviewer

Alternatives Considered

Sinch SMS Messaging

mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
Anonymous | TrustRadius Reviewer

WhatsApp Business

I've used Facebook Messenger and Telegram.WhatsApp gives a more professional look than the Messenger, and it's widely used in Egypt, more than Telegram. Telegram is mainly used for B2B, as those who enter it are looking for a specific item from a specific channel. Facebook Messenger gives us very limited info that can be used to re-target the customer later on via different channels.
Yasser Ghallab | TrustRadius Reviewer

Return on Investment

Sinch SMS Messaging

  • Ease of use - straightforward purchasing process and setup.
  • Satisfied customers - reliable routes and service for text messaging.
  • Integration with our marketing platform made the use of codes easy.
Anonymous | TrustRadius Reviewer

WhatsApp Business

  • Team connection.
  • Availability.
  • Integration.
Salvatore Tramonte | TrustRadius Reviewer

Pricing Details

Sinch SMS Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WhatsApp Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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